{"xsrfToken":"43731c9c3d4c41d9266f3888940429cdb280cee6_lout","branding":{"id":"1014","key":"student","name":"Student Support Desk","portalBaseUrl":"/servicedesk/customer/portal/1014","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1014/1021","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0c140c","headerLinkHoverBGColor":"#0c140c","headerBadgeColor":"#0c140c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f44e12e0-62fd-46d6-b25a-9e35d04bf911/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWQ4YTkwNi0xYmRiLTQyMjktYTM2OC05ODRhMjllZWM1OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY0NGUxMmUwLTYyZmQtNDZkNi1iMjVhLTllMzVkMDRiZjkxMSI6WyJyZWFkIl19LCJleHAiOjE3MzE5NjUzOTUsIm5iZiI6MTczMTk2NDc5NX0.1EuRHFlz0fMI4lnAtH_668lbs7dIcUJRCjFDNiyCbRg&client=71d8a906-1bdb-4229-a368-984a29eec596&mode=fit","logoId":"f44e12e0-62fd-46d6-b25a-9e35d04bf911","isLogoAvailable":true,"helpCenterTitle":"Welcome to the PSU Help Center","sharedPortalName":"PSU Help Center","userInitialAnnouncementHeader":"SSO Now Required for the PSU Help Center!","userInitialAnnouncementMessageWiki":"<p><b>Single Sign-on (SSO) authentication is now required for login to the PSU Help Center.</b> If you encounter issues accessing your ticket history in the PSU Help Center after logging in with your Odin account, please email help@pdx.edu. If you do not have an Odin account yet, or you require assistance with an existing Odin account or Duo Two-Factor Authentication (Duo 2FA), you will still be able to request support via the public PSU Support Desk.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the PSU Help Center","sharedPortalName":"PSU Help Center","announcementHeader":"SSO Now Required for the PSU Help Center!","announcementMessage":"*Single Sign-on (SSO) authentication is now required for login to the PSU Help Center.* If you encounter issues accessing your ticket history in the PSU Help Center after logging in with your Odin account, please email help@pdx.edu. If you do not have an Odin account yet, or you require assistance with an existing Odin account or Duo Two-Factor Authentication (Duo 2FA), you will still be able to request support via the public PSU Support Desk.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6d8d24","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1014","key":"student","projectId":19433,"serviceDeskId":1014,"name":"Student Support Desk","description":"<p><b>PSU students and employees</b> may request support for technology and other campus services.</p>","portalBaseUrl":"/servicedesk/customer/portal/1014","onlyPortal":false,"reqTypes":[{"id":"1369","name":"Add or Manage a PSU Email Alias","descriptionHtml":"","callToAction":"Add or Manage a PSU Email Alias","introHtml":"<p>Faculty, staff, and students may request to add, remove, or change an alias for an Odin (pdx.edu) email account.</p>","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[1065],"key":""},{"id":"1356","name":"Create or Manage a Google Group","descriptionHtml":"<p>Please note that moderation will be enabled by default on newly created Groups. Moderation sends all messages to a queue, where they’ll await approval by the Group’s owners. This setting, along with other Group settings, can be changed any time. Please refer to <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/1014/article/3124757032\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Google Groups at PSU</a></ins> for more information.</p>","callToAction":"Create or Manage a Google Group","introHtml":"<p>Faculty, staff, and students may request to add, remove, or change a Google Group.</p>","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[1065],"key":""},{"id":"1358","name":"Get General IT Support","descriptionHtml":"","callToAction":"Get General IT Support","introHtml":"<p>Faculty, staff, and students may get support with general IT problems and questions.</p>","icon":15125,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15125","groups":[1065],"key":""},{"id":"1359","name":"Report a Room Technology Problem","descriptionHtml":"","callToAction":"Report a Room Technology Problem","introHtml":"<p>Faculty, staff, and students may report a problem with equipment or AV technology in a computer lab, classroom, or conference room.</p>","icon":15123,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15123","groups":[1065],"key":""},{"id":"1360","name":"Request a Student Print Refund","descriptionHtml":"","callToAction":"Request a Student Print Refund","introHtml":"<p>Students may request a print credit refund.</p>","icon":15118,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15118","groups":[1065],"key":""},{"id":"1355","name":"Request an Odin Account Rename","descriptionHtml":"<p><b>This form is for faculty, staff, and students who need to rename an existing Odin account.</b> If you require assistance using or accessing your Odin account, or have any other technical questions, please submit a request to +<a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/1014/create/1358\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get General IT Support</a>.</p>","callToAction":"Request an Odin Account Rename","introHtml":"<p>Faculty, staff, and students may request an Odin account rename.</p>","icon":15117,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15117","groups":[1065],"key":""},{"id":"1367","name":"Request Classroom AV Support","descriptionHtml":"","callToAction":"Request Classroom AV Support","introHtml":"<p>Faculty, staff, and students may request support with classroom AV systems, including Zoom.</p>","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[1065],"key":""},{"id":"1363","name":"Request Microcredential Information","descriptionHtml":"","callToAction":"Request Microcredential Information","introHtml":"<p>Faculty, staff, and enrolled students may use this form to request information regarding microcredential programs at PSU.</p>","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[1067],"key":""},{"id":"1366","name":"Request Microcredential Support","descriptionHtml":"","callToAction":"Request Microcredential Support","introHtml":"<p>Faculty, staff, and students who are currently enrolled in a microcredential program at PSU may use this form to request support.</p>","icon":15136,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15136","groups":[1067],"key":""},{"id":"1364","name":"Request Qualtrics Support","descriptionHtml":"","callToAction":"Request Qualtrics Support","introHtml":"<p>Faculty, staff, and students may request support using Qualtrics.</p>","icon":15114,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15114","groups":[1065],"key":""},{"id":"1365","name":"Request Research Computing Access","descriptionHtml":"","callToAction":"Request Research Computing Access","introHtml":"<p>Faculty, staff, and students may request access to Research Computing general Linux servers, HPC clusters, research Windows Remote Desktop Services cluster, and data transfer nodes.</p>","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15113","groups":[1065],"key":""},{"id":"1368","name":"Restore a Network Drive File","descriptionHtml":"","callToAction":"Restore a Network Drive File","introHtml":"<p>Faculty, staff, and students may submit a request to restore a network drive file from backup.</p>","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[1065],"key":""},{"id":"1349","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"<p>Request received from your email support channel.</p>","icon":15668,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15668","groups":[],"key":""},{"id":"1361","name":"Request Accommodated Exam Proctoring","descriptionHtml":"<p>Fill out all required fields in this form regarding the DRC-accommodated exam for which you are requesting Academic Testing Services (ATS) support. Note that by submitting this form, you are affirming that you have carefully read the current <ins><a href=\"https://www.pdx.edu/student-academic-support-services/testing-services/student-accommodated-testing-agreement\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Student Testing Agreement with ATS</a></ins> in its entirety and agree to abide by it in full.</p>\n<p>For more information regarding this process and any additional steps required for using ATS, please review the <ins><a href=\"https://www.pdx.edu/student-academic-support-services/testing-services/students\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Information for Students</a></ins> and <ins><a href=\"https://www.pdx.edu/student-academic-support-services/testing-services/students/student-information-on-the-testing-process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Student Information on the Testing Process</a></ins> support articles.</p>","callToAction":"Request Accommodated Exam Proctoring","introHtml":"<p>Students may request proctoring from Academic Testing Services (ATS) for an exam with DRC-approved accommodations.</p>","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15100","groups":[],"key":""},{"id":"1362","name":"Request Make-up Exam Proctoring","descriptionHtml":"<p>Fill out all required fields in this form regarding the make-up exam for which you are requesting Academic Testing Services (ATS) support. Note that by submitting this form, you are affirming that you have carefully read the current <ins><a href=\"https://www.pdx.edu/student-academic-support-services/testing-services/student-accommodated-testing-agreement\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Student Testing Agreement with ATS</a></ins> in its entirety and agree to abide by it in full.</p>\n<p>For more information regarding this process and any additional steps required for using ATS, please review the <ins><a href=\"https://www.pdx.edu/student-academic-support-services/testing-services/students\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Information for Students</a></ins> and <ins><a href=\"https://www.pdx.edu/student-academic-support-services/testing-services/students/student-information-on-the-testing-process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Student Information on the Testing Process</a></ins> support articles.</p>","callToAction":"Request Make-up Exam Proctoring","introHtml":"<p>Students may request proctoring from Academic Testing Services (ATS) for a make-up exam.</p>","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[],"key":""}],"reqGroups":[{"id":1065,"name":"Technology Support"},{"id":1067,"name":"Academic Services"}],"orderMapping":{"1065":[1369,1368,1367,1365,1364,1360,1359,1358,1356,1355],"1067":[1366,1363]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b763209-d91e-381f-8264-cc7fcae7d4c4","appLinkName":"","appLinkUrl":"","spaceKey":"SKB","spaceName":"PSU Support Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"STUDENT","serviceDeskId":1014,"kbLinkDomainURLs":["https://portlandstate.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1014,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"STUDENT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWQ4YTkwNi0xYmRiLTQyMjktYTM2OC05ODRhMjllZWM1OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE5NDMzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzE5NjU5OTUsIm5iZiI6MTczMTk2NDc5NX0.KhuApHBAX6z1qRCgYP1RuSzdHyzcEO1-ALVjUQ2b5dI","targetCollection":"upload-project-19433","endpointUrl":"https://api.media.atlassian.com","clientId":"71d8a906-1bdb-4229-a368-984a29eec596","tokenDurationInMins":20}},"reqCreate":{"id":1358,"projectId":19433,"form":{"name":"Get General IT Support","descriptionHtml":"","callToAction":"Get General IT Support","intro":"<p>Faculty, staff, and students may get support with general IT problems and questions.</p>","instructions":"","icon":15125,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15125","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary of Request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_13660","fieldConfigId":"16620","label":"SDO Categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["12768","12775"],"values":[{"value":"12768","label":"No value","selected":false,"children":[{"value":"12775","label":"No value","selected":false,"children":[]}]},{"value":"12769","label":"Account","selected":false,"children":[{"value":"12778","label":"Affiliate","selected":false,"children":[]},{"value":"12779","label":"Alumni ","selected":false,"children":[]},{"value":"12776","label":"Creation","selected":false,"children":[]},{"value":"12785","label":"Data restore","selected":false,"children":[]},{"value":"12781","label":"Expired","selected":false,"children":[]},{"value":"12782","label":"Guest","selected":false,"children":[]},{"value":"12777","label":"Maintenance ","selected":false,"children":[]},{"value":"12783","label":"Password reset","selected":false,"children":[]},{"value":"12784","label":"Permissions","selected":false,"children":[]},{"value":"12780","label":"Sec disabled","selected":false,"children":[]},{"value":"12786","label":"Service","selected":false,"children":[]},{"value":"12836","label":"Other","selected":false,"children":[]}]},{"value":"12770","label":"Hardware","selected":false,"children":[{"value":"12787","label":"Classroom technology ","selected":false,"children":[]},{"value":"12788","label":"Computer","selected":false,"children":[]},{"value":"12789","label":"Labs","selected":false,"children":[]},{"value":"12790","label":"Network","selected":false,"children":[]},{"value":"12791","label":"Peripherals","selected":false,"children":[]},{"value":"12792","label":"Printer","selected":false,"children":[]},{"value":"12793","label":"Wireless","selected":false,"children":[]},{"value":"12837","label":"Other","selected":false,"children":[]}]},{"value":"12772","label":"Platform","selected":false,"children":[{"value":"12799","label":"Banner","selected":false,"children":[]},{"value":"12800","label":"Banweb","selected":false,"children":[]},{"value":"13874","label":"Canvas","selected":false,"children":[]},{"value":"12801","label":"D2L","selected":false,"children":[]},{"value":"12802","label":"Duo","selected":false,"children":[]},{"value":"12803","label":"Device registration","selected":false,"children":[]},{"value":"12804","label":"Email","selected":false,"children":[]},{"value":"12805","label":"File shares","selected":false,"children":[]},{"value":"12806","label":"GSuite","selected":false,"children":[]},{"value":"12807","label":"Legacy","selected":false,"children":[]},{"value":"12808","label":"MediaSpace","selected":false,"children":[]},{"value":"12810","label":"Outage","selected":false,"children":[]},{"value":"12811","label":"PebblePad","selected":false,"children":[]},{"value":"12812","label":"ResNet","selected":false,"children":[]},{"value":"12813","label":"Turnitin","selected":false,"children":[]},{"value":"12814","label":"VPN","selected":false,"children":[]},{"value":"13231","label":"Zoom","selected":false,"children":[]},{"value":"12809","label":"Other","selected":false,"children":[]}]},{"value":"12773","label":"Referral","selected":false,"children":[{"value":"12815","label":"Admissions","selected":false,"children":[]},{"value":"12816","label":"AV","selected":false,"children":[]},{"value":"12817","label":"CAT","selected":false,"children":[]},{"value":"12818","label":"EMSA","selected":false,"children":[]},{"value":"12819","label":"FinAid","selected":false,"children":[]},{"value":"12820","label":"HR","selected":false,"children":[]},{"value":"12821","label":"OAI","selected":false,"children":[]},{"value":"12822","label":"Registrar","selected":false,"children":[]},{"value":"12823","label":"TAG","selected":false,"children":[]},{"value":"12824","label":"To department","selected":false,"children":[]},{"value":"12825","label":"Other","selected":false,"children":[]}]},{"value":"12774","label":"Software","selected":false,"children":[{"value":"12826","label":"Jamf/SCCM","selected":false,"children":[]},{"value":"12827","label":"Encryption","selected":false,"children":[]},{"value":"12828","label":"Installation","selected":false,"children":[]},{"value":"12829","label":"Licensing","selected":false,"children":[]},{"value":"12830","label":"Malware","selected":false,"children":[]},{"value":"12831","label":"OS Purchasing","selected":false,"children":[]},{"value":"12832","label":"Testing","selected":false,"children":[]},{"value":"12833","label":"Training","selected":false,"children":[]},{"value":"12834","label":"Troubleshooting","selected":false,"children":[]},{"value":"12835","label":"Other","selected":false,"children":[]}]},{"value":"12771","label":"Other","selected":false,"children":[{"value":"12794","label":"Data retention","selected":false,"children":[]},{"value":"12796","label":"Outage","selected":false,"children":[]},{"value":"12797","label":"Phishing","selected":false,"children":[]},{"value":"12798","label":"User support","selected":false,"children":[]},{"value":"12838","label":"Other","selected":false,"children":[]}]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_13596","fieldConfigId":"16556","label":"Your Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_14222","fieldConfigId":"17299","label":"Support Team","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["14328","14433"],"values":[{"value":"14327","label":"OAI","selected":false,"children":[{"value":"14560","label":"Course Design (CD)","selected":false,"children":[]},{"value":"14421","label":"Faculty Support (FAC)","selected":false,"children":[]},{"value":"14562","label":"OAI Leadership (OAIL)","selected":false,"children":[]},{"value":"15615","label":"Specialists (SPC)","selected":false,"children":[]},{"value":"14561","label":"Teaching, Learning, and Assessment (TLA)","selected":false,"children":[]}]},{"value":"14328","label":"OIT","selected":false,"children":[{"value":"14422","label":"Application Development (AppDev)","selected":false,"children":[]},{"value":"14329","label":"Academic Systems Administration (ASA)","selected":false,"children":[]},{"value":"14423","label":"AV Design (AVD)","selected":false,"children":[]},{"value":"14425","label":"AV Events (AVE)","selected":false,"children":[]},{"value":"14426","label":"Banner Action Technical (BAT)","selected":false,"children":[]},{"value":"14427","label":"Business Intelligence (BI)","selected":false,"children":[]},{"value":"14330","label":"Banner Integration Technical (BIT)","selected":false,"children":[]},{"value":"14428","label":"CIO Admin (CIO)","selected":false,"children":[]},{"value":"14429","label":"Customer Relations and Documents (CRDOC)","selected":false,"children":[]},{"value":"14431","label":"Digital Accessibility and Content (DAC)","selected":false,"children":[]},{"value":"14430","label":"Endpoint Engineering (EE)","selected":false,"children":[]},{"value":"14432","label":"Field Technology Services (FTS)","selected":false,"children":[]},{"value":"14433","label":"Help Desk Tier 1 (HD1)","selected":false,"children":[]},{"value":"14434","label":"Help Desk Tier 2 (HD2)","selected":false,"children":[]},{"value":"14435","label":"Identity and Access Management (IAM)","selected":false,"children":[]},{"value":"14436","label":"Infrastructure and Cloud Applications (ICAT)","selected":false,"children":[]},{"value":"14437","label":"Linux Applications Platform (LAP)","selected":false,"children":[]},{"value":"14438","label":"Networking (NET)","selected":false,"children":[]},{"value":"14439","label":"Project Management Office (PMO)","selected":false,"children":[]},{"value":"14440","label":"Printing and Public Technologies (PPT)","selected":false,"children":[]},{"value":"14442","label":"Security (SEC)","selected":false,"children":[]},{"value":"14443","label":"Site Development (SiteDev)","selected":false,"children":[]},{"value":"14464","label":"Service Management Operations (SMO)","selected":false,"children":[]},{"value":"14444","label":"Service Management Matrix Team (SMMT)","selected":false,"children":[]},{"value":"14445","label":"Telecom and Data Center (TDC)","selected":false,"children":[]},{"value":"14489","label":"Web Services (WS)","selected":false,"children":[]},{"value":"14448","label":"Windows Server and Storage (WST)","selected":false,"children":[]}]},{"value":"15634","label":"OSS","selected":false,"children":[{"value":"15635","label":"Academic Testing Services (ATS)","selected":false,"children":[]}]},{"value":"14335","label":"TAG","selected":false,"children":[{"value":"14449","label":"Auxiliaries (AUXS)","selected":false,"children":[]},{"value":"14450","label":"Criminology and Criminal Justice (CCJ)","selected":false,"children":[]},{"value":"14451","label":"CLAS IT (CLAS)","selected":false,"children":[]},{"value":"14452","label":"College of the Arts (COTA)","selected":false,"children":[]},{"value":"14453","label":"COE Tech Services (COE)","selected":false,"children":[]},{"value":"14454","label":"CUPA Support (CUPA)","selected":false,"children":[]},{"value":"14455","label":"EMSA IT (EMSA)","selected":false,"children":[]},{"value":"14456","label":"Financial Aid IT (FAIT)","selected":false,"children":[]},{"value":"14457","label":"Facilities and Property Management (FPM)","selected":false,"children":[]},{"value":"14458","label":"Graduate School Technical Support (Grad)","selected":false,"children":[]},{"value":"14459","label":"Library (LIB)","selected":false,"children":[]},{"value":"14460","label":"School of Business Tech Support (SB)","selected":false,"children":[]},{"value":"14461","label":"School of Social Work (SSW)","selected":false,"children":[]},{"value":"14462","label":"Transportation and Parking Services (TAPS)","selected":false,"children":[]},{"value":"14463","label":"University Housing and Residence Life (UHRL)","selected":false,"children":[]}]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_13611","fieldConfigId":"16571","label":"Your Odin Username","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_13919","fieldConfigId":"16930","label":"Your PSU Affiliation","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"13435","label":"Student","selected":false,"children":[]},{"value":"13436","label":"Alumni","selected":false,"children":[]},{"value":"13355","label":"Academic Affairs","selected":false,"children":[{"value":"13381","label":"Advising & Career Services","selected":false,"children":[]},{"value":"13367","label":"College of Education","selected":false,"children":[]},{"value":"13366","label":"College of Liberal Arts and Sciences","selected":false,"children":[]},{"value":"13365","label":"College of the Arts","selected":false,"children":[]},{"value":"13373","label":"College of Urban and Public Affairs","selected":false,"children":[]},{"value":"13583","label":"Criminology and Criminal Justice","selected":false,"children":[]},{"value":"13368","label":"Graduate School","selected":false,"children":[]},{"value":"13378","label":"International Affairs","selected":false,"children":[]},{"value":"13380","label":"The Learning Center","selected":false,"children":[]},{"value":"13369","label":"Maseeh College of Engineering and Computer Sciences","selected":false,"children":[]},{"value":"13379","label":"Office of Academic Innovation","selected":false,"children":[]},{"value":"13943","label":"Office of Global Engagement and Innovation","selected":false,"children":[]},{"value":"13371","label":"OHSU-PSU School of Public Health","selected":false,"children":[]},{"value":"13377","label":"Registrar's Office","selected":false,"children":[]},{"value":"13364","label":"School of Business","selected":false,"children":[]},{"value":"13370","label":"School of Social Work","selected":false,"children":[]},{"value":"13372","label":"University Library","selected":false,"children":[]},{"value":"13382","label":"Other","selected":false,"children":[]}]},{"value":"13356","label":"Athletics","selected":false,"children":[]},{"value":"13357","label":"Center for Executive and Professional Education","selected":false,"children":[]},{"value":"13358","label":"Enrollment Management","selected":false,"children":[{"value":"13401","label":"Admissions Marketing and Communication","selected":false,"children":[]},{"value":"13400","label":"Admissions Operations","selected":false,"children":[]},{"value":"13398","label":"Admissions Technology","selected":false,"children":[]},{"value":"13397","label":"Domestic Recruitment","selected":false,"children":[]},{"value":"13402","label":"Financial Aid","selected":false,"children":[]},{"value":"13396","label":"International Recruitment","selected":false,"children":[]},{"value":"13399","label":"New Student Programs","selected":false,"children":[]},{"value":"13403","label":"Other","selected":false,"children":[]}]},{"value":"13359","label":"Finance and Administration","selected":false,"children":[{"value":"13418","label":"Campus Public Safety Office","selected":false,"children":[]},{"value":"13414","label":"Campus Rec","selected":false,"children":[]},{"value":"13411","label":"Capital Projects and Construction","selected":false,"children":[]},{"value":"13415","label":"Conference and Event Services","selected":false,"children":[]},{"value":"13412","label":"Facilities and Property Management","selected":false,"children":[]},{"value":"13409","label":"Fiscal Office","selected":false,"children":[]},{"value":"13408","label":"Human Resources","selected":false,"children":[]},{"value":"13410","label":"Management and Contracting","selected":false,"children":[]},{"value":"13417","label":"PCRE Administrative Services","selected":false,"children":[]},{"value":"13404","label":"Student Financial Services","selected":false,"children":[]},{"value":"13416","label":"Sustainability Office","selected":false,"children":[]},{"value":"13413","label":"Transportation And Parking Services","selected":false,"children":[]},{"value":"13405","label":"University Budget","selected":false,"children":[]},{"value":"13407","label":"University Financial Services","selected":false,"children":[]},{"value":"13419","label":"University Place Hotel","selected":false,"children":[]},{"value":"13420","label":"Other","selected":false,"children":[]}]},{"value":"13360","label":"Global Diversity and Inclusion","selected":false,"children":[{"value":"13730","label":"Diversity & Multicultural Student Services","selected":false,"children":[]},{"value":"13731","label":"Diversity Advocacy","selected":false,"children":[]},{"value":"13732","label":"Diversity Education & Learning","selected":false,"children":[]},{"value":"13421","label":"Equity and Compliance ","selected":false,"children":[]},{"value":"13733","label":"Office of the Vice President","selected":false,"children":[]},{"value":"13422","label":"Other","selected":false,"children":[]}]},{"value":"13361","label":"Office of Information Technology","selected":false,"children":[{"value":"13423","label":"Academic and Technology Services","selected":false,"children":[]},{"value":"13424","label":"Enterprise Solutions","selected":false,"children":[]},{"value":"13425","label":"Technology Infrastructure","selected":false,"children":[]},{"value":"13426","label":"Office of the CIO","selected":false,"children":[]},{"value":"13427","label":"Information Security ","selected":false,"children":[]}]},{"value":"13362","label":"Office of Institutional Research and Planning","selected":false,"children":[]},{"value":"13383","label":"Student Affairs","selected":false,"children":[{"value":"13393","label":"ASPSU","selected":false,"children":[]},{"value":"13389","label":"Center for Student Health and Counseling","selected":false,"children":[]},{"value":"13388","label":"Queer Student Services","selected":false,"children":[]},{"value":"13391","label":"Services for Students with Children","selected":false,"children":[]},{"value":"13390","label":"Student Activities and Leadership Programs","selected":false,"children":[]},{"value":"13385","label":"Student Life","selected":false,"children":[]},{"value":"13394","label":"Student Media","selected":false,"children":[]},{"value":"13392","label":"Student Sustainability Center","selected":false,"children":[]},{"value":"13386","label":"University Housing and Residence Life","selected":false,"children":[]},{"value":"13387","label":"Women's Resource Center","selected":false,"children":[]},{"value":"13395","label":"Other","selected":false,"children":[]}]},{"value":"13363","label":"Other","selected":false,"children":[{"value":"13593","label":"Center for Improvement of Child & Family Services","selected":false,"children":[]},{"value":"13592","label":"Regional Research Institute","selected":false,"children":[]},{"value":"13594","label":"Other","selected":false,"children":[]}]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description of Request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1014/create/1358","requestValidateBaseUrl":"/servicedesk/customer/portal/1014/validate/1358","calendarParams":{"firstDay":0,"date":"2024-11-18T13:19:55-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b763209-d91e-381f-8264-cc7fcae7d4c4","appLinkName":"","appLinkUrl":"","spaceKey":"SKB","spaceName":"PSU Support Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"STUDENT","serviceDeskId":1014,"kbLinkDomainURLs":["https://portlandstate.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWQ4YTkwNi0xYmRiLTQyMjktYTM2OC05ODRhMjllZWM1OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE5NDMzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzE5NjU5OTUsIm5iZiI6MTczMTk2NDc5NX0.KhuApHBAX6z1qRCgYP1RuSzdHyzcEO1-ALVjUQ2b5dI","targetCollection":"upload-project-19433","endpointUrl":"https://api.media.atlassian.com","clientId":"71d8a906-1bdb-4229-a368-984a29eec596","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}