Jira Service Management

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Notable issues include broken auto-fill and copy-and-paste. The Office of Information Technology is actively working to roll back these updates.","translations":{"en-US":{"helpCenterTitle":"Welcome to the PSU Help Center","sharedPortalName":"PSU Help Center","announcementHeader":"Microsoft Excel Outage","announcementMessage":"After this month's security and usability updates, Microsoft Excel appears to have lost some functionality. Notable issues include broken auto-fill and copy-and-paste. The Office of Information Technology is actively working to roll back these updates.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6d8d24","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"itsd","projectId":18294,"serviceDeskId":2,"name":"IT Service Desk","description":"PSU employees may request support with technology services.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"258","name":"Administrative Access","descriptionHtml":"","callToAction":"Administrative Access","introHtml":"PSU employees may request administrative access for a PSU-managed machine.","icon":15140,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15140","groups":[15],"key":""},{"id":"160","name":"Adobe Sign Support","descriptionHtml":"If your department is enrolled in the PSU Adobe Sign service, you can use this form to submit technical troubleshooting questions. To learn how to enroll, refer to <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/1603601615\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Enroll in and manage Adobe Sign for PSU Departments</a></ins>. For account management support (adding, modifying, and removing users, groups, and index codes), contact your <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/44713680\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Technology Coordinator</a></ins>.","callToAction":"Adobe Sign Support","introHtml":"PSU employees may request assistance with Adobe Sign.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15115","groups":[20],"key":""},{"id":"2490","name":"Atlassian Service Intake Consultation","descriptionHtml":"Reference the <ins><a href=\"https://www.pdx.edu/technology/confluence\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Confluence Knowledge Management</a></ins>, <ins><a href=\"https://www.pdx.edu/technology/jira-service-management\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Jira Service Management</a></ins>, and/or <ins><a href=\"https://www.pdx.edu/technology/jira\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Jira Work Management</a></ins> service offering web pages for additional details, including applicable Service Level Agreements (SLAs).","callToAction":"Atlassian Service Intake Consultation","introHtml":"PSU employees may request a meeting with the Office of Information Technology to discuss departmental adoption of Atlassian tools for knowledge, service, and/or work management.","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[18],"key":""},{"id":"78","name":"AV Design and Installation","descriptionHtml":"","callToAction":"AV Design and Installation","introHtml":"PSU employees may request new AV equipment design and installation.","icon":15119,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15119","groups":[18],"key":""},{"id":"276","name":"Banner Data Integration","descriptionHtml":"","callToAction":"Banner Data Integration","introHtml":"PSU employees may request a data integration between Banner and another application.","icon":15673,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15673","groups":[20],"key":""},{"id":"85","name":"Cognos and Tableau Support","descriptionHtml":"","callToAction":"Cognos and Tableau Support","introHtml":"PSU employees request support with centralized report building software.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15121","groups":[20],"key":""},{"id":"59","name":"Computer Lab Reservation","descriptionHtml":"","callToAction":"Computer Lab Reservation","introHtml":"PSU employees may reserve a computer lab.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[16],"key":""},{"id":"154","name":"Computer Replacement","descriptionHtml":"","callToAction":"Computer Replacement","introHtml":"College of Liberal Arts and Sciences (CLAS) employees may request a computer replacement.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15141","groups":[16],"key":""},{"id":"86","name":"Customer Relationship Management (CRM) Support","descriptionHtml":"","callToAction":"Customer Relationship Management (CRM) Support","introHtml":"PSU employees may request help with supported Customer Relationship Management (CRM) software.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[20],"key":""},{"id":"79","name":"Data Delivery","descriptionHtml":"","callToAction":"Data Delivery","introHtml":"Authorized PSU staff may request data delivery.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15115","groups":[18],"key":""},{"id":"274","name":"Designate Technology Coordinator","descriptionHtml":"","callToAction":"Designate Technology Coordinator","introHtml":"PSU employees may designate a Technology Coordinator (TC) for their department.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[15],"key":""},{"id":"151","name":"Digital Accessibility Support","descriptionHtml":"","callToAction":"Digital Accessibility Support","introHtml":"PSU employees may request support for accessible digital design and procurement.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15121","groups":[18],"key":""},{"id":"69","name":"Employee Google Drive or Calendar Transfer","descriptionHtml":"","callToAction":"Employee Google Drive or Calendar Transfer","introHtml":"PSU employees may request a Google Drive or Calendar ownership transfer.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15141","groups":[17],"key":""},{"id":"53","name":"Guest Computer Account","descriptionHtml":"","callToAction":"Guest Computer Account","introHtml":"PSU employees may request guest accounts for classes or events at PSU that require the use of PSU-owned lab or classroom computers.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[15],"key":""},{"id":"155","name":"Hardware Support","descriptionHtml":"","callToAction":"Hardware Support","introHtml":"PSU employees may request help with a computer or other hardware.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[3,16],"key":""},{"id":"265","name":"HPC Priority Access","descriptionHtml":"","callToAction":"HPC Priority Access","introHtml":"PSU employees may request priority access to High Performance Computing (HPC) clusters.","icon":15691,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15691","groups":[49],"key":""},{"id":"55","name":"I Drive Access","descriptionHtml":"","callToAction":"I Drive Access","introHtml":"PSU employees may request to add, remove, or change access to an I drive.","icon":15144,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15144","groups":[15,19],"key":""},{"id":"159","name":"iOS Management License Request","descriptionHtml":"","callToAction":"iOS Management License Request","introHtml":"PSU employees may request Jamf PRO management license(s) for iOS devices.","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15105","groups":[16],"key":""},{"id":"73","name":"IT Project Consultation","descriptionHtml":"Project requests are evaluated based on alignment with PSU and OIT priorities, risks, and impact. Submit your request as early as possible to allow time for review, prioritization, and capacity planning.","callToAction":"IT Project Consultation","introHtml":"PSU departments may request to start a project with the Office of Information Technology (OIT).","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[18],"key":""},{"id":"74","name":"IT Security Consultation","descriptionHtml":"","callToAction":"IT Security Consultation","introHtml":"PSU employees may request an IT security plan, pen test, pre-contract review, or help from the Office of Information Technology (OIT) Security team.","icon":15140,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15140","groups":[18],"key":""},{"id":"75","name":"IT Solution and Service Contract Review","descriptionHtml":"After submitting this form, refer to the <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/2362998879\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IT Solution and Service Contract Review Process</a></ins> article to learn more. Missing documentation may result in delays.","callToAction":"IT Solution and Service Contract Review","introHtml":"PSU departments may request an IT contract review before procuring new technology.","icon":15116,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15116","groups":[18],"key":""},{"id":"60","name":"Lab and Classroom Software","descriptionHtml":"","callToAction":"Lab and Classroom Software","introHtml":"PSU employees may request to add specific software to a computer lab or classroom.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[16],"key":""},{"id":"158","name":"License Server Management","descriptionHtml":"","callToAction":"License Server Management","introHtml":"PSU employees may request to have a software license server managed by the Office of Information Technology (OIT).","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15104","groups":[20],"key":""},{"id":"2379","name":"Manage a pdx.edu Site Owner","descriptionHtml":"This form is used to manage the site owner for PDX.edu sites. There is one site owner per site and the site owner is the primary contact for their site. The site owner is also responsible for user management for their site(s), managing site-wide configurations, such as Syndication subscriptions and the Global Banner, and maintaining the Contact page. Site owners must also ensure that new users complete the <ins><a href=\"https://canvas.pdx.edu/enroll/ACD6J6\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digital Accessibility Training Series</a></ins> before granting site access.","callToAction":"Manage a pdx.edu Site Owner","introHtml":"PSU employees may request to add, change, or remove a <a href=\"https://www.pdx.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">pdx.edu</a> site owner.","icon":15657,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15657","groups":[19],"key":""},{"id":"9098","name":"Manage Atlassian Access","descriptionHtml":"","callToAction":"Manage Atlassian Access","introHtml":"PSU employees whose departments are already using Atlassian tools for knowledge, service, and/or work management may submit a request to modify licensed access.","icon":15138,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15138","groups":[20],"key":""},{"id":"330","name":"Microsoft License Request","descriptionHtml":"","callToAction":"Microsoft License Request","introHtml":"PSU employees may request a Microsoft product license.","icon":15130,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15130","groups":[20],"key":""},{"id":"61","name":"Non-Standard Hardware Purchase","descriptionHtml":"","callToAction":"Non-Standard Hardware Purchase","introHtml":"PSU employees may request a quote for hardware that is not available on ePSU Marketplace.","icon":15117,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15117","groups":[16],"key":""},{"id":"87","name":"OnBase Support","descriptionHtml":"","callToAction":"OnBase Support","introHtml":"PSU employees may request help with supported Enterprise Content Management (ECM) software.","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15100","groups":[20],"key":""},{"id":"165","name":"pdx.edu Support","descriptionHtml":"","callToAction":"pdx.edu Support","introHtml":"Request support for your www.pdx.edu website.","icon":15685,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15685","groups":[19],"key":""},{"id":"62","name":"Phone or Voicemail Problem","descriptionHtml":"","callToAction":"Phone or Voicemail Problem","introHtml":"Report a problem with a phone or voicemail.","icon":17778,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17778","groups":[16],"key":""},{"id":"64","name":"Print Queue","descriptionHtml":"","callToAction":"Print Queue","introHtml":"PSU employees may request to add, remove, or change a print queue.","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[16],"key":""},{"id":"2378","name":"Request a Google Drive Quota Change","descriptionHtml":"Please note that My Drive and Shared Drive storage may have future associated costs as Google changes its pricing and licensing models. For this reason, Shared Drive increase requests must be submitted by the Shared Drive Owner/Content Manager.","callToAction":"Request a Google Drive Quota Change","introHtml":"PSU employees may request an increase to Google My Drive or Shared Drives.","icon":15145,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15145","groups":[19],"key":""},{"id":"8977","name":"Request Atlassian Support","descriptionHtml":"","callToAction":"Request Atlassian Support","introHtml":"PSU employees whose departments are already using Atlassian tools for knowledge, service, and/or work management may request support with Confluence, Jira, or Jira Service Management.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[20],"key":""},{"id":"7905","name":"Request DAL Membership","descriptionHtml":"Request to be added or removed as a member of the <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/4138074122\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digital Accessibility Liaison (DAL) Group</a></ins>, a community of practice to collaborate on initiatives, provide feedback to each other, support compliance, and engage in capacity building.","callToAction":"Request DAL Membership","introHtml":"PSU employees may request membership in the <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/4138074122\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digital Accessibility Liaison (DAL) Group</a></ins>.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15121","groups":[1064,18],"key":""},{"id":"3769","name":"Request Google AI Studio Access","descriptionHtml":"","callToAction":"Request Google AI Studio Access","introHtml":"PSU employees may request access to Google AI Studio.","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[17],"key":""},{"id":"9010","name":"Request Privileged (High) Account Support","descriptionHtml":"Use this form to request support with a <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/1083768869\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Privileged Account</a></ins>, commonly known as a high account.","callToAction":"Request Privileged (High) Account Support","introHtml":"PSU employees may request support with privileged (high) accounts.","icon":17795,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17795","groups":[15],"key":""},{"id":"9099","name":"Request PSU Help Center Updates","descriptionHtml":"","callToAction":"Request PSU Help Center Updates","introHtml":"PSU employees whose departments are already using Atlassian tools for knowledge, service, and/or work management may request updates to forms or support articles in the PSU Help Center.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15104","groups":[20],"key":""},{"id":"58","name":"Request TAG Membership","descriptionHtml":"The Technology Administrators Group (TAG) is composed of campus Information Technology (IT) professionals who work on and support applications, systems, and networks at Portland State University.","callToAction":"Request TAG Membership","introHtml":"PSU employees may request membership in the Technology Administrators Group (TAG).","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[15],"key":""},{"id":"82","name":"Research Share","descriptionHtml":"","callToAction":"Research Share","introHtml":"PSU employees may request to add, remove, or change a research share.","icon":15137,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15137","groups":[19,49],"key":""},{"id":"67","name":"Resource Calendar","descriptionHtml":"To learn more about resource calendars and how to make sure you're requesting what you need, check our <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/44720420\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Calendars at PSU</a></ins> article for the latest information.","callToAction":"Resource Calendar","introHtml":"Request to add, remove, or change a resource calendar.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[17],"key":""},{"id":"52","name":"Shared Email or Service Account","descriptionHtml":"This form is for the creation of shared mailboxes, which allow a group of people to share access to a single inbox. Please note that shared email accounts do not have access to Google Drive, Groups, or other standard Google Workspace apps.","callToAction":"Shared Email or Service Account","introHtml":"PSU employees may request to add, remove, or change a service account.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[15,17],"key":""},{"id":"140","name":"Software Install","descriptionHtml":"","callToAction":"Software Install","introHtml":"PSU employees may request software to be installed on a desktop or laptop computer.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15104","groups":[16],"key":""},{"id":"316","name":"Stolen Computer Report","descriptionHtml":"","callToAction":"Stolen Computer Report","introHtml":"PSU employees may report a stolen PSU computer.","icon":15123,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15123","groups":[16],"key":""},{"id":"81","name":"Website Hosting","descriptionHtml":"","callToAction":"Website Hosting","introHtml":"PSU employees may request OIT web hosting, or to add, remove, or change access to an OIT-hosted website.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[19],"key":""},{"id":"255","name":"CLAS IT Assistance","descriptionHtml":"","callToAction":"CLAS IT Assistance","introHtml":"CLAS Quick Ticket","icon":15116,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15116","groups":[],"key":""},{"id":"22","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"Request received from team email.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Common Requests"},{"id":15,"name":"Accounts and Access"},{"id":16,"name":"Computers, Printers, and Phones"},{"id":17,"name":"Email, Calendar, and G Suite"},{"id":18,"name":"IT Consulting "},{"id":1064,"name":"Professional Development"},{"id":19,"name":"Servers, Storage, and Web"},{"id":20,"name":"Software Application Support"},{"id":49,"name":"Research Computing"}],"orderMapping":{"19":[55,82,81,165,2378,2379],"18":[75,78,2490,73,74,151,79,7905],"20":[87,86,85,160,158,276,330,9098,8977,9099],"1064":[7905],"17":[52,67,69,3769],"15":[52,53,55,258,58,274,9010],"3":[155],"49":[265,82],"16":[140,59,60,61,64,62,155,154,159,316]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b763209-d91e-381f-8264-cc7fcae7d4c4","appLinkName":"System Confluence","appLinkUrl":"https://portlandstate.atlassian.net/wiki","spaceKey":"ITKB","spaceName":"IT Knowledge Base","spaceUrl":"https://portlandstate.atlassian.net/wiki/wiki/spaces/ITKB","isServer":false},"labels":[],"projectKey":"ITSD","serviceDeskId":2,"kbLinkDomainURLs":["https://portlandstate.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSD","userLanguageHeader":"","userLanguageMessageWiki":"Use the Request Forms below to get help with technology services. 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