Jira Service Management

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You may also connect directly with the <a href=\"https://www.pdx.edu/technology/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">OIT Help Desk</a> or <a href=\"https://www.pdx.edu/academic-innovation/teaching-support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">OAI Teaching Support</a>.","translations":{"en-US":{"helpCenterTitle":"Welcome to the PSU Help Center","sharedPortalName":"PSU Help Center","announcementMessage":"Use the *Search* bar above or individual *Portals* below to find support resources and request forms for teaching, learning, and technology services. You may also connect directly with the [OIT Help Desk|https://www.pdx.edu/technology/support] or [OAI Teaching Support|https://www.pdx.edu/academic-innovation/teaching-support].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6d8d24","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"itsd","projectId":18294,"serviceDeskId":2,"name":"IT Service Desk","description":"PSU employees may request support for technology services.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"258","name":"Administrative Access","descriptionHtml":"","callToAction":"Administrative Access","introHtml":"Request administrative access for your PSU-managed machine.","icon":15140,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15140","groups":[15],"key":""},{"id":"160","name":"Adobe Sign Support","descriptionHtml":"If your department is enrolled in the PSU Adobe Sign service, you can use this form to submit technical troubleshooting questions. To learn how to enroll, refer to <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/1603601615\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Enroll in and manage Adobe Sign for PSU Departments</a></ins>. For account management support (adding, modifying, and removing users, groups, and index codes), contact your <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/44713680\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Technology Coordinator</a></ins>.","callToAction":"Adobe Sign Support","introHtml":"Request assistance with Adobe Sign.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15115","groups":[20],"key":""},{"id":"2490","name":"Atlassian Service Intake Consultation","descriptionHtml":"Faculty and staff may request a meeting with the Office of Information Technology to discuss departmental adoption of Atlassian tools for knowledge, service, and/or work management.\nReference the <ins><a href=\"https://www.pdx.edu/technology/confluence\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Confluence Knowledge Management</a></ins>, <ins><a href=\"https://www.pdx.edu/technology/jira-service-management\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Jira Service Management</a></ins>, and/or <ins><a href=\"https://www.pdx.edu/technology/jira\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Jira Work Management</a></ins> service offering web pages for additional details, including applicable Service Level Agreements (SLAs).","callToAction":"Atlassian Service Intake Consultation","introHtml":"Faculty and staff may request a meeting with the Office of Information Technology to discuss departmental adoption of Atlassian tools for knowledge, service, and/or work management (as defined in the Atlassian Service Level Agreements).","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[18],"key":""},{"id":"78","name":"AV Design and Installation","descriptionHtml":"","callToAction":"AV Design and Installation","introHtml":"Request new AV equipment design and installation.","icon":15119,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15119","groups":[18],"key":""},{"id":"276","name":"Banner Data Integration","descriptionHtml":"","callToAction":"Banner Data Integration","introHtml":"Request a data integration between Banner and another application","icon":15673,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15673","groups":[20],"key":""},{"id":"85","name":"Cognos and Tableau Support","descriptionHtml":"","callToAction":"Cognos and Tableau Support","introHtml":"Request help with PSU's central report building software.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15121","groups":[20],"key":""},{"id":"59","name":"Computer Lab Reservation","descriptionHtml":"","callToAction":"Computer Lab Reservation","introHtml":"Reserve a computer lab.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[16],"key":""},{"id":"154","name":"Computer Replacement","descriptionHtml":"","callToAction":"Computer Replacement","introHtml":"Request a replacement computer.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15141","groups":[16],"key":""},{"id":"86","name":"Customer Relationship Management (CRM) Support","descriptionHtml":"","callToAction":"Customer Relationship Management (CRM) Support","introHtml":"Request help with PSU's customer relationship management (CRM) software.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[20],"key":""},{"id":"79","name":"Data Delivery","descriptionHtml":"","callToAction":"Data Delivery","introHtml":"To be used only by authorized PSU Staff.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15115","groups":[18],"key":""},{"id":"274","name":"Designate Technology Coordinator","descriptionHtml":"","callToAction":"Designate Technology Coordinator","introHtml":"Designate a Technology Coordinator (TC) for your department.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[15],"key":""},{"id":"151","name":"Digital Accessibility Support","descriptionHtml":"","callToAction":"Digital Accessibility Support","introHtml":"Current employees may request support for accessible digital design and procurement","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15121","groups":[18],"key":""},{"id":"69","name":"Employee Google Drive or Calendar Transfer","descriptionHtml":"","callToAction":"Employee Google Drive or Calendar Transfer","introHtml":"Request a transfer of an employee's Google Drive or Calendar to another user.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15141","groups":[17],"key":""},{"id":"53","name":"Guest Computer Account","descriptionHtml":"","callToAction":"Guest Computer Account","introHtml":"Request guest accounts for classes or events at PSU that require the use of University-owned lab or classroom computers.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[15],"key":""},{"id":"155","name":"Hardware Support","descriptionHtml":"","callToAction":"Hardware Support","introHtml":"Get help with a computer or other hardware.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[16,3],"key":""},{"id":"265","name":"HPC Priority Access","descriptionHtml":"","callToAction":"HPC Priority Access","introHtml":"Request priority access to High Performance Computing clusters","icon":15691,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15691","groups":[49],"key":""},{"id":"55","name":"I Drive Access","descriptionHtml":"","callToAction":"I Drive Access","introHtml":"Request to add, remove, or change access to an I drive.","icon":15144,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15144","groups":[15,19],"key":""},{"id":"159","name":"iOS Management License Request","descriptionHtml":"","callToAction":"iOS Management License Request","introHtml":"Request Jamf PRO management license(s) for iOS devices.","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15105","groups":[16],"key":""},{"id":"73","name":"IT Project Consultation","descriptionHtml":"Project requests are evaluated based on alignment with PSU and OIT priorities, risks, and impact. Submit your request as early as possible to allow time for review, prioritization, and capacity planning.","callToAction":"IT Project Consultation","introHtml":"Request to start a project with OIT.","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[18],"key":""},{"id":"74","name":"IT Security Consultation","descriptionHtml":"","callToAction":"IT Security Consultation","introHtml":"Request an IT security plan, pen test, pre-contract review, or help from the OIT Security team.","icon":15140,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15140","groups":[18],"key":""},{"id":"75","name":"IT Solution and Service Contract Review","descriptionHtml":"After submitting this form, refer to our PSU Help Center article on the <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/2362998879\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IT Solution and Service Contract Review</a></ins> to learn more about each phase of the process","callToAction":"IT Solution and Service Contract Review","introHtml":"Request an IT contract review before procuring new technology","icon":15116,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15116","groups":[18],"key":""},{"id":"60","name":"Lab and Classroom Software","descriptionHtml":"","callToAction":"Lab and Classroom Software","introHtml":"Request to add specific software to a computer lab or classroom.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[16],"key":""},{"id":"158","name":"License Server Management","descriptionHtml":"","callToAction":"License Server Management","introHtml":"Request to have a software license server managed by OIT.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15104","groups":[20],"key":""},{"id":"2379","name":"Manage a PDX.edu Site Owner","descriptionHtml":"This form is used to manage the site owner for PDX.edu sites. There is one site owner per site and the site owner is the primary contact for their site. The site owner is also responsible for user management for their site(s), managing site-wide configurations, such as Syndication subscriptions and the Global Banner, and maintaining the Contact page. Site owners must also ensure new users complete the <ins><a href=\"https://canvas.pdx.edu/enroll/ACD6J6\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digital Accessibility Basics</a></ins> training before granting site access.","callToAction":"Manage a PDX.edu Site Owner","introHtml":"Manage the site owner for a PDX.edu site.","icon":15657,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15657","groups":[19],"key":""},{"id":"330","name":"Microsoft License Request","descriptionHtml":"","callToAction":"Microsoft License Request","introHtml":"Request a Microsoft Product License","icon":15130,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15130","groups":[20],"key":""},{"id":"152","name":"Move Phone Number to Google Voice","descriptionHtml":"","callToAction":"Move Phone Number to Google Voice","introHtml":"Move my existing PSU phone number to Google Voice","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[16],"key":""},{"id":"61","name":"Non-Standard Hardware Purchase","descriptionHtml":"","callToAction":"Non-Standard Hardware Purchase","introHtml":"Request a quote for hardware that is not available on ePSU Marketplace.","icon":15117,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15117","groups":[16],"key":""},{"id":"87","name":"OnBase Support","descriptionHtml":"","callToAction":"OnBase Support","introHtml":"Request help with PSU's enterprise content management (ECM) software.","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15100","groups":[20],"key":""},{"id":"165","name":"pdx.edu Support","descriptionHtml":"","callToAction":"pdx.edu Support","introHtml":"Request support for your www.pdx.edu website.","icon":15685,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15685","groups":[19],"key":""},{"id":"63","name":"Phone or Voicemail Change","descriptionHtml":"","callToAction":"Phone or Voicemail Change","introHtml":"Request voicemail by email, or send voicemail to a PSU email address.","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15100","groups":[16],"key":""},{"id":"62","name":"Phone or Voicemail Problem","descriptionHtml":"","callToAction":"Phone or Voicemail Problem","introHtml":"Report a problem with a phone or voicemail.","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15105","groups":[16],"key":""},{"id":"271","name":"Physical Security Device Installation","descriptionHtml":"","callToAction":"Physical Security Device Installation","introHtml":"Request installation of a physical security device (for CPC project manager and CPSO use only).","icon":15667,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15667","groups":[18],"key":""},{"id":"64","name":"Print Queue","descriptionHtml":"","callToAction":"Print Queue","introHtml":"Request to add, remove, or change a print queue.","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[16],"key":""},{"id":"2378","name":"Request a Google Drive Quota Change","descriptionHtml":"Note that My Drive and Shared Drive storage may have future associated costs as Google changes its pricing and licensing models. For this reason, Shared Drive increase requests must be submitted by the Drive Owner/Content Manager.","callToAction":"Request a Google Drive Quota Change","introHtml":"PSU Faculty and Staff may use this form to request an increase to Google My Drive or Shared Drives.","icon":15145,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15145","groups":[19],"key":""},{"id":"58","name":"Request TAG Membership","descriptionHtml":"The Technology Administrators Group (TAG) is composed of campus Information Technology (IT) professionals who work on and support applications, systems, and networks at Portland State University","callToAction":"Request TAG Membership","introHtml":"Request membership in the Technology Administrators Group (TAG).","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[15],"key":""},{"id":"82","name":"Research Share","descriptionHtml":"","callToAction":"Research Share","introHtml":"Request to add, remove, or change a research share.","icon":15137,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15137","groups":[49,19],"key":""},{"id":"67","name":"Resource Calendar","descriptionHtml":"To learn more about resource calendars and how to make sure you're requesting what you need, check our <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/44720420\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Calendars at PSU</a></ins> article for the latest information.","callToAction":"Resource Calendar","introHtml":"Request to add, remove, or change a resource calendar.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[17],"key":""},{"id":"52","name":"Shared Email or Service Account","descriptionHtml":"This form is for the creation of shared mailboxes, which allow a group of people to share access to a single inbox. If you are having issues accessing your PSU-issued email, please use the <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/create/156?src=292244926\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Email account support </a></ins> form. Please note that shared email accounts do not have access to Google Drive, Groups, or other standard Google Workspace apps.","callToAction":"Shared Email or Service Account","introHtml":"Request to add, remove, or change a service account.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[15,17],"key":""},{"id":"140","name":"Software Install","descriptionHtml":"","callToAction":"Software Install","introHtml":"Request software to be installed on desktop or laptop.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15104","groups":[16],"key":""},{"id":"316","name":"Stolen Computer Report","descriptionHtml":"","callToAction":"Stolen Computer Report","introHtml":"Report a stolen PSU computer.","icon":15123,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15123","groups":[16],"key":""},{"id":"81","name":"Website Hosting","descriptionHtml":"","callToAction":"Website Hosting","introHtml":"Request OIT web hosting, or to add, remove, or change access to an OIT-hosted website.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[19],"key":""},{"id":"273","name":"*OIT Help Desk Quick Ticket","descriptionHtml":"","callToAction":"*OIT Help Desk Quick Ticket","introHtml":"Helpdesk QuickTicket","icon":15143,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15143","groups":[],"key":""},{"id":"157","name":"AV Classroom Support","descriptionHtml":"","callToAction":"AV Classroom Support","introHtml":"Request help with AV systems, including Zoom.","icon":15127,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15127","groups":[],"key":""},{"id":"266","name":"AV QuickTicket","descriptionHtml":"","callToAction":"AV QuickTicket","introHtml":"AV QuickTIcket 4.0","icon":15136,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15136","groups":[],"key":""},{"id":"255","name":"CLAS IT Assistance","descriptionHtml":"","callToAction":"CLAS IT Assistance","introHtml":"Quick ticket","icon":15116,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15116","groups":[],"key":""},{"id":"22","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"Request received from team email.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[],"key":""},{"id":"136","name":"help@pdx.edu","descriptionHtml":"","callToAction":"help@pdx.edu","introHtml":"Request receive from primary support channel.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Common Requests"},{"id":15,"name":"Accounts and Access"},{"id":16,"name":"Computers, Printers, and Phones"},{"id":17,"name":"Email, Calendar, and G Suite"},{"id":18,"name":"IT Consulting "},{"id":19,"name":"Servers, Storage, and Web"},{"id":20,"name":"Software Application Support"},{"id":49,"name":"Research Computing"}],"orderMapping":{"19":[55,82,81,165,2378,2379],"18":[75,78,2490,73,74,151,79,271],"20":[87,86,85,160,158,276,330],"17":[52,67,69,3769],"15":[52,53,55,258,58,274],"3":[155],"49":[265,82],"16":[140,59,60,61,64,63,62,152,155,154,159,316]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b763209-d91e-381f-8264-cc7fcae7d4c4","appLinkName":"System Confluence","appLinkUrl":"https://portlandstate.atlassian.net/wiki","spaceKey":"ITKB","spaceName":"IT Knowledge Base","spaceUrl":"https://portlandstate.atlassian.net/wiki/wiki/spaces/ITKB","isServer":false},"labels":[],"projectKey":"ITSD","serviceDeskId":2,"kbLinkDomainURLs":["https://portlandstate.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSD","userLanguageHeader":"","userLanguageMessageWiki":"Use the Request Forms below to get help with technology services. 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