Jira Service Management

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[Learn how you can contact the OIT Helpdesk.|https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/892109039] Looking for your existing support requests? [Learn how to set up an account.|https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/602570817]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#51610c","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"itsd","projectId":18294,"serviceDeskId":2,"name":"IT Service Desk","description":"PSU students, faculty, and staff can get help with technology here.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"258","name":"Administrative access","descriptionHtml":"","callToAction":"Administrative access","introHtml":"Request administrative access for your PSU-managed machine.","icon":15140,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15140","groups":[15],"key":""},{"id":"160","name":"Adobe Sign support","descriptionHtml":"If your department is enrolled in the PSU Adobe Sign service, you can use this form to submit technical troubleshooting questions. To learn how to enroll, refer to <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/1603601615\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Enroll in and manage Adobe Sign for PSU Departments</a>. For account management support (adding, modifying, and removing users, groups, and index codes), contact your <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/44713680\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Telecom Coordinator</a>.","callToAction":"Adobe Sign support","introHtml":"Request assistance with Adobe Sign.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15115","groups":[20],"key":""},{"id":"157","name":"AV classroom support","descriptionHtml":"","callToAction":"AV classroom support","introHtml":"Request help with AV systems, including Zoom.","icon":15127,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15127","groups":[3,18],"key":""},{"id":"78","name":"AV design and installation","descriptionHtml":"","callToAction":"AV design and installation","introHtml":"Request new AV equipment design and installation.","icon":15119,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15119","groups":[18],"key":""},{"id":"261","name":"Caption Request for Public-Facing Multimedia","descriptionHtml":"If you are a <ins><a href=\"https://www.pdx.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">pdx.edu</a></ins> or <ins><a href=\"https://portlandstate.atlassian.net/wiki/spaces/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Confluence</a></ins> editor requesting captioning for public-facing multimedia, you may upload your content to <ins><a href=\"https://www.media.pdx.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">media.pdx.edu</a></ins> and request paid, professional captioning services via this form.\nCaptioning and transcription services are currently available at a cost of $1 per video minute. You will receive an invoice for these services within the next 5-10 business days. Please monitor <ins><a href=\"https://www.media.pdx.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">media.pdx.edu</a></ins> regularly during that time, as captioning and transcription are made available according to \"best effort.\"","callToAction":"Caption Request for Public-Facing Multimedia","introHtml":"Request professional captioning for public-facing media content","icon":15690,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15690","groups":[18],"key":""},{"id":"85","name":"Cognos and Tableau Support","descriptionHtml":"","callToAction":"Cognos and Tableau Support","introHtml":"Request help with PSU's central report building software.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15121","groups":[20],"key":""},{"id":"59","name":"Computer lab reservation","descriptionHtml":"","callToAction":"Computer lab reservation","introHtml":"Reserve a computer lab.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[16],"key":""},{"id":"154","name":"Computer replacement","descriptionHtml":"","callToAction":"Computer replacement","introHtml":"Request a replacement computer.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15141","groups":[16],"key":""},{"id":"79","name":"Data delivery","descriptionHtml":"","callToAction":"Data delivery","introHtml":"To be used only by authorized PSU Staff.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15115","groups":[18],"key":""},{"id":"163","name":"Data subject access request","descriptionHtml":"At Portland State University (PSU) we value your privacy. This process will enable you to exercise your rights as a data subject which may include: * Access to your information * Rectification (correction) of your information * Portability (obtain a copy) of your information * Erasure of your information * Restriction of processing of your information. For PSU to find your information and fulfill your request we will ask you for your relationship to the university and the departments or functions you would like us to include in your request. If you have any concerns about this process, please contact our Data Protection Officer (DPO@pdx.edu).","callToAction":"Data subject access request","introHtml":"GDPR data subject access requests.","icon":15656,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15656","groups":[15],"key":""},{"id":"56","name":"Department application access","descriptionHtml":"","callToAction":"Department application access","introHtml":"Request access to department applications.","icon":15138,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15138","groups":[20,15],"key":""},{"id":"57","name":"Department directory listing update","descriptionHtml":"","callToAction":"Department directory listing update","introHtml":"Request a change to a department's directory listing.","icon":15119,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15119","groups":[15],"key":""},{"id":"83","name":"Department system support","descriptionHtml":"","callToAction":"Department system support","introHtml":"Request help with department applications and hardware.","icon":15124,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15124","groups":[20],"key":""},{"id":"151","name":"Digital accessibility support","descriptionHtml":"","callToAction":"Digital accessibility support","introHtml":"Request assistance related to the accessibility of IT systems.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15121","groups":[18],"key":""},{"id":"156","name":"Email account support","descriptionHtml":"","callToAction":"Email account support","introHtml":"Request help with PSU email.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[17],"key":""},{"id":"72","name":"Email alias","descriptionHtml":"","callToAction":"Email alias","introHtml":"Request to add, remove, or change an alias to your pdx.edu email account.","icon":15128,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15128","groups":[17],"key":""},{"id":"69","name":"Employee Google Drive or Calendar transfer","descriptionHtml":"","callToAction":"Employee Google Drive or Calendar transfer","introHtml":"Request a transfer of an employee's Google Drive or Calendar to another user.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15141","groups":[17],"key":""},{"id":"76","name":"Event AV","descriptionHtml":"","callToAction":"Event AV","introHtml":"Request audio visual support at a campus event.","icon":15114,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15114","groups":[18],"key":""},{"id":"80","name":"File restore","descriptionHtml":"","callToAction":"File restore","introHtml":"Request to restore a file from backup.","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[19],"key":""},{"id":"10","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Request help with general IT problems and questions.","icon":15125,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15125","groups":[3],"key":""},{"id":"71","name":"Google Group","descriptionHtml":"","callToAction":"Google Group","introHtml":"Request to add, remove, or change a Google Group.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[17],"key":""},{"id":"53","name":"Guest computer account","descriptionHtml":"","callToAction":"Guest computer account","introHtml":"Request guest accounts for classes or events at PSU that require the use of University-owned lab or classroom computers.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[15],"key":""},{"id":"155","name":"Hardware support","descriptionHtml":"","callToAction":"Hardware support","introHtml":"Get help with a computer or other hardware.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[3,16],"key":""},{"id":"55","name":"I drive access","descriptionHtml":"","callToAction":"I drive access","introHtml":"Request to add, remove, or change access to an I drive.","icon":15144,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15144","groups":[19,15],"key":""},{"id":"159","name":"iOS management license request","descriptionHtml":"","callToAction":"iOS management license request","introHtml":"Request Jamf PRO management license(s) for iOS devices.","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15105","groups":[16],"key":""},{"id":"73","name":"IT project consultation","descriptionHtml":"Project requests are evaluated based on alignment with PSU and OIT priorities, risks, and impact. Submit your request as early as possible to allow time for review, prioritization, and capacity planning.","callToAction":"IT project consultation","introHtml":"Request to start a project with OIT.","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[18],"key":""},{"id":"74","name":"IT security consultation","descriptionHtml":"","callToAction":"IT security consultation","introHtml":"Request an IT security plan, pen test, pre-contract review, or help from the OIT Security team.","icon":15140,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15140","groups":[18],"key":""},{"id":"75","name":"IT solution and service contract review","descriptionHtml":"After submitting this form, refer to our PSU Help Center article on the <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/2362998879\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IT Solution and Service Contract Review</a> to learn more about each phase of the process","callToAction":"IT solution and service contract review","introHtml":"","icon":15116,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15116","groups":[18],"key":""},{"id":"60","name":"Lab and classroom software","descriptionHtml":"","callToAction":"Lab and classroom software","introHtml":"Request to add specific software to a computer lab or classroom.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[16],"key":""},{"id":"158","name":"License Server Management","descriptionHtml":"","callToAction":"License Server Management","introHtml":"Request to have a license management OIT.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15104","groups":[20],"key":""},{"id":"68","name":"Location calendar","descriptionHtml":"","callToAction":"Location calendar","introHtml":"Request to add, remove, or change a location calendar.","icon":15120,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15120","groups":[17],"key":""},{"id":"152","name":"Move phone number to Google Voice","descriptionHtml":"","callToAction":"Move phone number to Google Voice","introHtml":"Move my existing PSU phone number to Google Voice","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[16],"key":""},{"id":"61","name":"Non-standard hardware purchase","descriptionHtml":"","callToAction":"Non-standard hardware purchase","introHtml":"Request a quote for hardware that is not available on ePSU Marketplace.","icon":15117,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15117","groups":[16],"key":""},{"id":"252","name":"Odin Account Rename","descriptionHtml":"This form is for use by students, faculty, and staff that need to rename an existing Odin account. If you need help using or accessing your account, or have any other questions, please use our <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/group/3/create/10\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get IT Help </a> form.","callToAction":"Odin Account Rename","introHtml":"Request to change your Odin username","icon":15117,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15117","groups":[15],"key":""},{"id":"86","name":"OIT CRM support","descriptionHtml":"","callToAction":"OIT CRM support","introHtml":"Request help with PSU's customer relationship management (CRM) software.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[20],"key":""},{"id":"87","name":"OnBase support","descriptionHtml":"","callToAction":"OnBase support","introHtml":"Request help with PSU's enterprise content management (ECM) software.","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15100","groups":[20],"key":""},{"id":"164","name":"pdx.edu access request","descriptionHtml":"","callToAction":"pdx.edu access request","introHtml":"Request access to manage www.pdx.edu websites.","icon":15691,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15691","groups":[15],"key":""},{"id":"165","name":"pdx.edu support","descriptionHtml":"","callToAction":"pdx.edu support","introHtml":"Request support for your www.pdx.edu website.","icon":15685,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15685","groups":[19],"key":""},{"id":"63","name":"Phone or voicemail change","descriptionHtml":"","callToAction":"Phone or voicemail change","introHtml":"Request voicemail by email, or send voicemail to a PSU email address.","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15100","groups":[16],"key":""},{"id":"62","name":"Phone or voicemail problem","descriptionHtml":"","callToAction":"Phone or voicemail problem","introHtml":"Report a problem with a phone or voicemail.","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15105","groups":[16],"key":""},{"id":"64","name":"Print queue","descriptionHtml":"","callToAction":"Print queue","introHtml":"Request to add, remove, or change a print queue.","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[16],"key":""},{"id":"65","name":"Print refund","descriptionHtml":"","callToAction":"Print refund","introHtml":"Request a refund of print credits.","icon":15118,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15118","groups":[16],"key":""},{"id":"162","name":"Qualtrics support","descriptionHtml":"","callToAction":"Qualtrics support","introHtml":"","icon":15655,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15655","groups":[20],"key":""},{"id":"24","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know that something isn't working correctly.","icon":15142,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15142","groups":[3],"key":""},{"id":"148","name":"Research computing accounts and access","descriptionHtml":"","callToAction":"Research computing accounts and access","introHtml":"Request access to Research Computing general Linux servers, HPC clusters, research Windows Remote Desktop Services cluster, and data transfer nodes.","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15113","groups":[19],"key":""},{"id":"82","name":"Research share","descriptionHtml":"","callToAction":"Research share","introHtml":"Request to add, remove, or change a research share.","icon":15137,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15137","groups":[19],"key":""},{"id":"67","name":"Resource calendar","descriptionHtml":"","callToAction":"Resource calendar","introHtml":"Request to add, remove, or change a resource calendar.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[17],"key":""},{"id":"66","name":"Room technology problem","descriptionHtml":"","callToAction":"Room technology problem","introHtml":"Report a problem with equipment or AV technology in a computer lab, classroom, or conference room.","icon":15123,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15123","groups":[16],"key":""},{"id":"52","name":"Shared email or service account","descriptionHtml":"This form is for the creation of shared mailboxes, which allow a group of people to share access to a single inbox. If you are having issues accessing your PSU-issued email, please use the <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/create/156?src=292244926\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Email account support </a> form.","callToAction":"Shared email or service account","introHtml":"Request to add, remove, or change a service account.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[17,15],"key":""},{"id":"140","name":"Software install","descriptionHtml":"","callToAction":"Software install","introHtml":"Request software to be installed on desktop or laptop.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15104","groups":[16],"key":""},{"id":"58","name":"TAG membership","descriptionHtml":"","callToAction":"TAG membership","introHtml":"Request membership in the Technology Administrators Group (TAG).","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[15],"key":""},{"id":"81","name":"Website hosting","descriptionHtml":"","callToAction":"Website hosting","introHtml":"Request OIT web hosting, or to add, remove, or change access to an OIT-hosted website.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[19],"key":""},{"id":"264","name":"Zoom Webinar Request","descriptionHtml":"","callToAction":"Zoom Webinar Request","introHtml":"Request a new Zoom Webinar license, or changes to an existing license","icon":15657,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15657","groups":[15],"key":""},{"id":"260","name":"Canvas Integration Request","descriptionHtml":"","callToAction":"Canvas Integration Request","introHtml":"Request a new tool to work with Canvas","icon":15137,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15137","groups":[],"key":""},{"id":"255","name":"CLAS IT Assistance","descriptionHtml":"","callToAction":"CLAS IT Assistance","introHtml":"Quick ticket","icon":15116,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15116","groups":[],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from team email.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[],"key":""},{"id":"249","name":"General Content Support","descriptionHtml":"","callToAction":"General Content Support","introHtml":"","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[],"key":""},{"id":"136","name":"help@pdx.edu","descriptionHtml":"","callToAction":"help@pdx.edu","introHtml":"Request receive from primary support channel.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Common Requests"},{"id":15,"name":"Accounts and Access"},{"id":16,"name":"Computers, Printers, and Phones"},{"id":17,"name":"Email, Calendar, and G Suite"},{"id":18,"name":"IT Consulting "},{"id":19,"name":"Servers, Storage, and Web"},{"id":20,"name":"Software Application 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