Jira Service Management

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[Learn how you can contact the OIT Helpdesk.|https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/892109039] Looking for your existing support requests? [Learn how to set up an account.|https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/602570817]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#51610c","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"itsd","projectId":18294,"serviceDeskId":2,"name":"IT Service Desk","description":"PSU students, faculty, and staff can get help with technology here.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"163","name":"Data subject access request","descriptionHtml":"Request form help and instructions here. (optional)","callToAction":"Data subject access request","introHtml":"Customer-facing short description here.","icon":15656,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15656","groups":[],"key":""},{"id":"162","name":"Qualtrics support","descriptionHtml":"","callToAction":"Qualtrics support","introHtml":"","icon":15655,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15655","groups":[20],"key":""},{"id":"160","name":"Adobe Sign support","descriptionHtml":"If your department is enrolled in the PSU Adobe Sign service, you can use this form to submit technical troubleshooting questions. To learn how to enroll, refer to <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/1603601615\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Enroll in and manage Adobe Sign for PSU Departments</a>. For account management support (adding, modifying, and removing users, groups, and index codes), contact your <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/44713680\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Telecom Coordinator</a>.","callToAction":"Adobe Sign support","introHtml":"Request assistance with Adobe Sign.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15115","groups":[20],"key":""},{"id":"69","name":"Employee Google Drive or Calendar transfer","descriptionHtml":"","callToAction":"Employee Google Drive or Calendar transfer","introHtml":"Request a transfer of an employee's Google Drive or Calendar to another user.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15141","groups":[17],"key":""},{"id":"159","name":"iOS management license request","descriptionHtml":"","callToAction":"iOS management license request","introHtml":"Request Jamf PRO management license(s) for iOS devices.","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15105","groups":[],"key":""},{"id":"158","name":"License Management","descriptionHtml":"","callToAction":"License Management","introHtml":"Request to have a license management OIT.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15104","groups":[20],"key":""},{"id":"157","name":"AV classroom support","descriptionHtml":"","callToAction":"AV classroom support","introHtml":"Request help with AV systems, including Zoom.","icon":15127,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15127","groups":[3,18],"key":""},{"id":"84","name":"Custom web application support","descriptionHtml":"","callToAction":"Custom web application support","introHtml":"Request help with an application that OIT has built.","icon":15139,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15139","groups":[],"key":""},{"id":"156","name":"Email account support","descriptionHtml":"","callToAction":"Email account support","introHtml":"Request help with PSU email.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15101","groups":[17],"key":""},{"id":"155","name":"Hardware support","descriptionHtml":"","callToAction":"Hardware support","introHtml":"Get help with a computer or other hardware.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15101","groups":[3,16],"key":""},{"id":"154","name":"Computer replacement","descriptionHtml":"","callToAction":"Computer replacement","introHtml":"Request a replacement computer.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15141","groups":[16],"key":""},{"id":"151","name":"IT accessibility support","descriptionHtml":"","callToAction":"IT accessibility support","introHtml":"Request assistance related to the accessibility of IT systems.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15121","groups":[18],"key":""},{"id":"152","name":"Google Voice opt in","descriptionHtml":"","callToAction":"Google Voice opt in","introHtml":"Request to join the Google Voice campus wide pilot.","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15132","groups":[16],"key":""},{"id":"148","name":"Research computing accounts and access","descriptionHtml":"","callToAction":"Research computing accounts and access","introHtml":"Request access to Research Computing general Linux servers, HPC clusters, research Windows Remote Desktop Services cluster, and data transfer nodes.","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15113","groups":[19],"key":""},{"id":"140","name":"Software install","descriptionHtml":"","callToAction":"Software install","introHtml":"Request software to be installed on desktop or laptop.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15104","groups":[16],"key":""},{"id":"59","name":"Computer lab reservation","descriptionHtml":"","callToAction":"Computer lab reservation","introHtml":"Reserve a computer lab.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15101","groups":[16],"key":""},{"id":"10","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Request help with general IT problems and questions.","icon":15125,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15125","groups":[3],"key":""},{"id":"76","name":"Event AV","descriptionHtml":"","callToAction":"Event AV","introHtml":"Request audio visual support at a campus event.","icon":15114,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15114","groups":[18],"key":""},{"id":"60","name":"Lab and classroom software","descriptionHtml":"","callToAction":"Lab and classroom software","introHtml":"Request to add specific software to a computer lab or classroom.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15103","groups":[16],"key":""},{"id":"61","name":"Non-standard hardware purchase","descriptionHtml":"","callToAction":"Non-standard hardware purchase","introHtml":"Request a quote for hardware that is not available on ePSU Marketplace.","icon":15117,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15117","groups":[16],"key":""},{"id":"63","name":"Phone or voicemail change","descriptionHtml":"","callToAction":"Phone or voicemail change","introHtml":"Request voicemail by email, or send voicemail to a PSU email address.","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15100","groups":[16],"key":""},{"id":"73","name":"IT project consultation","descriptionHtml":"","callToAction":"IT project consultation","introHtml":"Request to start a project with OIT.","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15132","groups":[18],"key":""},{"id":"77","name":"Custom web application development","descriptionHtml":"","callToAction":"Custom web application development","introHtml":"Defunct.","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15113","groups":[],"key":""},{"id":"64","name":"Print queue","descriptionHtml":"","callToAction":"Print queue","introHtml":"Request to add, remove, or change a print queue.","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15106","groups":[16],"key":""},{"id":"74","name":"IT security consultation","descriptionHtml":"","callToAction":"IT security consultation","introHtml":"Request an IT security plan, pen test, pre-contract review, or help from the OIT Security team.","icon":15140,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15140","groups":[18],"key":""},{"id":"72","name":"Email alias","descriptionHtml":"","callToAction":"Email alias","introHtml":"Request to add, remove, or change an alias to your pdx.edu email account.","icon":15128,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15128","groups":[17],"key":""},{"id":"62","name":"Phone or voicemail problem","descriptionHtml":"","callToAction":"Phone or voicemail problem","introHtml":"Report a problem with a phone or voicemail.","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15105","groups":[16],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from team email.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15126","groups":[],"key":""},{"id":"136","name":"help@pdx.edu","descriptionHtml":"","callToAction":"help@pdx.edu","introHtml":"Request receive from primary support channel.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15126","groups":[],"key":""},{"id":"58","name":"TAG membership","descriptionHtml":"","callToAction":"TAG membership","introHtml":"Request membership in the Technology Administrators Group (TAG).","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15133","groups":[15],"key":""},{"id":"57","name":"Department directory listing update","descriptionHtml":"","callToAction":"Department directory listing update","introHtml":"Request a change to a department's directory listing.","icon":15119,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15119","groups":[15],"key":""},{"id":"53","name":"Guest computer account","descriptionHtml":"","callToAction":"Guest computer account","introHtml":"Request guest accounts for classes or events at PSU that require the use of University-owned lab or classroom computers.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15101","groups":[15],"key":""},{"id":"81","name":"Website hosting","descriptionHtml":"","callToAction":"Website hosting","introHtml":"Request OIT web hosting, or to add, remove, or change access to an OIT-hosted website.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15101","groups":[19],"key":""},{"id":"24","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know that something isn't working correctly.","icon":15142,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15142","groups":[3],"key":""},{"id":"52","name":"Shared email or service account","descriptionHtml":"","callToAction":"Shared email or service account","introHtml":"Request to add, remove, or change a service account.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15126","groups":[15,17],"key":""},{"id":"54","name":"Register a device to Wi-Fi","descriptionHtml":"","callToAction":"Register a device to Wi-Fi","introHtml":"Set up a new device for wireless access.","icon":15108,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15108","groups":[15,16],"key":""},{"id":"55","name":"I drive access","descriptionHtml":"","callToAction":"I drive access","introHtml":"Request to add, remove, or change access to an I drive.","icon":15144,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15144","groups":[15,19],"key":""},{"id":"56","name":"Department application access","descriptionHtml":"","callToAction":"Department application access","introHtml":"Request access to department applications.","icon":15138,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15138","groups":[15,20],"key":""},{"id":"65","name":"Print refund","descriptionHtml":"","callToAction":"Print refund","introHtml":"Request a refund of print credits.","icon":15118,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15118","groups":[16],"key":""},{"id":"71","name":"Google Group","descriptionHtml":"","callToAction":"Google Group","introHtml":"Request to add, remove, or change a Google Group.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15133","groups":[17],"key":""},{"id":"70","name":"Google Team Drive","descriptionHtml":"","callToAction":"Google Team Drive","introHtml":"Defunct.","icon":15112,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15112","groups":[],"key":""},{"id":"68","name":"Location calendar","descriptionHtml":"","callToAction":"Location calendar","introHtml":"Request to add, remove, or change a location calendar.","icon":15120,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15120","groups":[17],"key":""},{"id":"67","name":"Resource calendar","descriptionHtml":"","callToAction":"Resource calendar","introHtml":"Request to add, remove, or change a resource calendar.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15103","groups":[17],"key":""},{"id":"79","name":"Data delivery","descriptionHtml":"","callToAction":"Data delivery","introHtml":"To be used only by authorized PSU Staff.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15115","groups":[18],"key":""},{"id":"78","name":"AV design","descriptionHtml":"","callToAction":"AV design","introHtml":"Request new AV equipment design and installation.","icon":15119,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15119","groups":[18],"key":""},{"id":"75","name":"IT contract review","descriptionHtml":"","callToAction":"IT contract review","introHtml":"Request a review of an IT contract.","icon":15116,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15116","groups":[18],"key":""},{"id":"82","name":"Research share","descriptionHtml":"","callToAction":"Research share","introHtml":"Request to add, remove, or change a research share.","icon":15137,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15137","groups":[19],"key":""},{"id":"80","name":"File restore","descriptionHtml":"","callToAction":"File restore","introHtml":"Request to restore a file from backup.","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15106","groups":[19],"key":""},{"id":"83","name":"Department system support","descriptionHtml":"","callToAction":"Department system support","introHtml":"Request help with department applications and hardware.","icon":15124,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15124","groups":[20],"key":""},{"id":"86","name":"OIT CRM support","descriptionHtml":"","callToAction":"OIT CRM support","introHtml":"Request help with PSU's customer relationship management (CRM) software.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15133","groups":[20],"key":""},{"id":"85","name":"DataMASTER support","descriptionHtml":"","callToAction":"DataMASTER support","introHtml":"Request help with PSU's central report building software.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15121","groups":[20],"key":""},{"id":"87","name":"OnBase support","descriptionHtml":"","callToAction":"OnBase support","introHtml":"Request help with PSU's enterprise content management (ECM) software.","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15100","groups":[20],"key":""},{"id":"66","name":"Room technology problem","descriptionHtml":"","callToAction":"Room technology problem","introHtml":"Report a problem with equipment or AV technology in a computer lab, classroom, or conference room.","icon":15123,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15123","groups":[16],"key":""}],"reqGroups":[{"id":3,"name":"Common Requests"},{"id":15,"name":"Accounts and 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