Jira Service Management

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support","descriptionHtml":"","callToAction":"Email account support","introHtml":"Request help with PSU email.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15101","groups":[17],"key":""},{"id":"60","name":"Lab and classroom software","descriptionHtml":"","callToAction":"Lab and classroom software","introHtml":"Request to add specific software to a computer lab or classroom.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15103","groups":[16],"key":""},{"id":"63","name":"Phone or voicemail change","descriptionHtml":"","callToAction":"Phone or voicemail change","introHtml":"Request voicemail by email, or send voicemail to a PSU email address.","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15100","groups":[16],"key":""},{"id":"76","name":"Event AV","descriptionHtml":"","callToAction":"Event AV","introHtml":"Request audio visual support at a campus event.","icon":15114,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15114","groups":[18],"key":""},{"id":"73","name":"IT project consultation","descriptionHtml":"","callToAction":"IT project consultation","introHtml":"Request to start a project with OIT.","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15132","groups":[18],"key":""},{"id":"64","name":"Print queue","descriptionHtml":"","callToAction":"Print queue","introHtml":"Request to add, remove, or change a print queue.","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15106","groups":[16],"key":""},{"id":"74","name":"IT security consultation","descriptionHtml":"","callToAction":"IT security consultation","introHtml":"Request an IT security plan, pen test, pre-contract review, or help from the OIT Security team.","icon":15140,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15140","groups":[18],"key":""},{"id":"72","name":"Email alias","descriptionHtml":"","callToAction":"Email alias","introHtml":"Request to add, remove, or change an alias to your pdx.edu email account.","icon":15128,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15128","groups":[17],"key":""},{"id":"62","name":"Phone or voicemail problem","descriptionHtml":"","callToAction":"Phone or voicemail 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(TAG).","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15133","groups":[15],"key":""},{"id":"57","name":"Department directory listing update","descriptionHtml":"","callToAction":"Department directory listing update","introHtml":"Request a change to a department's directory listing.","icon":15119,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15119","groups":[15],"key":""},{"id":"53","name":"Guest computer account","descriptionHtml":"","callToAction":"Guest computer account","introHtml":"Request guest accounts for classes or events at PSU that require the use of University-owned lab or classroom computers.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15101","groups":[15],"key":""},{"id":"81","name":"Website 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calendar.","icon":15120,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15120","groups":[17],"key":""},{"id":"67","name":"Resource calendar","descriptionHtml":"","callToAction":"Resource calendar","introHtml":"Request to add, remove, or change a resource calendar.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15103","groups":[17],"key":""},{"id":"79","name":"Data delivery","descriptionHtml":"","callToAction":"Data delivery","introHtml":"To be used only by authorized PSU Staff.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15115","groups":[18],"key":""},{"id":"78","name":"AV design","descriptionHtml":"","callToAction":"AV design","introHtml":"Request new AV equipment design and installation.","icon":15119,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15119","groups":[18],"key":""},{"id":"82","name":"Research share","descriptionHtml":"","callToAction":"Research share","introHtml":"Request to add, remove, or change a research share.","icon":15137,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15137","groups":[19],"key":""},{"id":"80","name":"File restore","descriptionHtml":"","callToAction":"File restore","introHtml":"Request to restore a file from backup.","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15106","groups":[19],"key":""},{"id":"85","name":"DataMASTER support","descriptionHtml":"","callToAction":"DataMASTER support","introHtml":"Request help with PSU's central report building software.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15121","groups":[20],"key":""},{"id":"83","name":"Department system support","descriptionHtml":"","callToAction":"Department system support","introHtml":"Request help with department applications and hardware.","icon":15124,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15124","groups":[20],"key":""},{"id":"77","name":"Custom web application development","descriptionHtml":"","callToAction":"Custom web application development","introHtml":"Defunct.","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15113","groups":[],"key":""},{"id":"75","name":"IT contract review","descriptionHtml":"","callToAction":"IT contract review","introHtml":"Request a review of an IT contract.","icon":15116,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15116","groups":[18],"key":""},{"id":"61","name":"Non-standard hardware purchase","descriptionHtml":"","callToAction":"Non-standard hardware purchase","introHtml":"Request a quote for hardware that is not available on ePSU Marketplace.","icon":15117,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15117","groups":[16],"key":""},{"id":"70","name":"Google Team Drive","descriptionHtml":"","callToAction":"Google Team Drive","introHtml":"Defunct.","icon":15112,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15112","groups":[],"key":""},{"id":"86","name":"OIT CRM support","descriptionHtml":"","callToAction":"OIT CRM support","introHtml":"Request help with PSU's customer relationship management (CRM) software.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15133","groups":[20],"key":""},{"id":"158","name":"License Management","descriptionHtml":"","callToAction":"License Management","introHtml":"Request to have a license management OIT.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15104","groups":[20],"key":""},{"id":"87","name":"OnBase support","descriptionHtml":"","callToAction":"OnBase support","introHtml":"Request help with PSU's enterprise content management (ECM) software.","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15100","groups":[20],"key":""},{"id":"66","name":"Room technology problem","descriptionHtml":"","callToAction":"Room technology problem","introHtml":"Report a problem with equipment or AV technology in a computer lab, classroom, or conference room.","icon":15123,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15123","groups":[16],"key":""},{"id":"151","name":"IT accessibility support","descriptionHtml":"","callToAction":"IT accessibility support","introHtml":"Request assistance related to the accessibility of IT systems.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15121","groups":[18],"key":""},{"id":"159","name":"iOS management license request","descriptionHtml":"","callToAction":"iOS management license request","introHtml":"Request Jamf PRO management license(s) for iOS devices.","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15105","groups":[],"key":""},{"id":"140","name":"Software install","descriptionHtml":"","callToAction":"Software install","introHtml":"Request software to be installed on desktop or laptop.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15104","groups":[16],"key":""},{"id":"155","name":"Hardware support","descriptionHtml":"","callToAction":"Hardware support","introHtml":"Get help with a computer or other hardware.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15101","groups":[3,16],"key":""},{"id":"148","name":"Research computing accounts and access","descriptionHtml":"","callToAction":"Research computing accounts and access","introHtml":"Request access to Research Computing general Linux servers, HPC clusters, research Windows Remote Desktop Services cluster, and data transfer nodes.","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15113","groups":[19],"key":""},{"id":"154","name":"Computer replacement","descriptionHtml":"","callToAction":"Computer replacement","introHtml":"Request a replacement computer.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15141","groups":[16],"key":""},{"id":"160","name":"Adobe Sign support","descriptionHtml":"If your department is enrolled in the PSU Adobe Sign service, you can use this form to submit technical troubleshooting questions. To learn how to enroll, refer to <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/1603601615\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Enroll in and manage Adobe Sign for PSU Departments</a>. For account management support (adding, modifying, and removing users, groups, and index codes), contact your <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/44713680\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Telecom Coordinator</a>.","callToAction":"Adobe Sign support","introHtml":"Request assistance with Adobe Sign.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15115","groups":[20],"key":""},{"id":"157","name":"AV classroom support","descriptionHtml":"","callToAction":"AV classroom support","introHtml":"Request help with AV systems, including Zoom.","icon":15127,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15127","groups":[3,18],"key":""},{"id":"69","name":"Employee Google Drive or Calendar transfer","descriptionHtml":"","callToAction":"Employee Google Drive or Calendar transfer","introHtml":"Request a transfer of an employee's Google Drive or Calendar to another user.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15141","groups":[17],"key":""},{"id":"163","name":"Data subject access request","descriptionHtml":"At Portland State University (PSU) we value your privacy. This process will enable you to exercise your rights as a data subject which may include: * Access to your information * Rectification (correction) of your information * Portability (obtain a copy) of your information * Erasure of your information * Restriction of processing of your information. For PSU to find your information and fulfill your request we will ask you for your relationship to the university and the departments or functions you would like us to include in your request. 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