Jira Service Management

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classroom software","introHtml":"Request to add specific software to a computer lab or classroom.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15103","groups":[16],"key":""},{"id":"63","name":"Phone or voicemail change","descriptionHtml":"","callToAction":"Phone or voicemail change","introHtml":"Request voicemail by email, or send voicemail to a PSU email address.","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15100","groups":[16],"key":""},{"id":"76","name":"Event AV","descriptionHtml":"","callToAction":"Event AV","introHtml":"Request audio visual support at a campus event.","icon":15114,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15114","groups":[18],"key":""},{"id":"73","name":"IT project 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email.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15126","groups":[],"key":""},{"id":"136","name":"help@pdx.edu","descriptionHtml":"","callToAction":"help@pdx.edu","introHtml":"Request receive from primary support channel.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15126","groups":[],"key":""},{"id":"58","name":"TAG membership","descriptionHtml":"","callToAction":"TAG membership","introHtml":"Request membership in the Technology Administrators Group (TAG).","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15133","groups":[15],"key":""},{"id":"57","name":"Department directory listing update","descriptionHtml":"","callToAction":"Department directory listing update","introHtml":"Request a change to a department's directory 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software.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15121","groups":[20],"key":""},{"id":"83","name":"Department system support","descriptionHtml":"","callToAction":"Department system support","introHtml":"Request help with department applications and hardware.","icon":15124,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15124","groups":[20],"key":""},{"id":"77","name":"Custom web application development","descriptionHtml":"","callToAction":"Custom web application development","introHtml":"Defunct.","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15113","groups":[],"key":""},{"id":"75","name":"IT contract review","descriptionHtml":"","callToAction":"IT contract review","introHtml":"Request a review of an IT contract.","icon":15116,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15116","groups":[18],"key":""},{"id":"61","name":"Non-standard hardware purchase","descriptionHtml":"","callToAction":"Non-standard hardware purchase","introHtml":"Request a quote for hardware that is not available on ePSU Marketplace.","icon":15117,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15117","groups":[16],"key":""},{"id":"70","name":"Google Team Drive","descriptionHtml":"","callToAction":"Google Team Drive","introHtml":"Defunct.","icon":15112,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15112","groups":[],"key":""},{"id":"86","name":"OIT CRM support","descriptionHtml":"","callToAction":"OIT CRM support","introHtml":"Request help with PSU's customer relationship management (CRM) software.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15133","groups":[20],"key":""},{"id":"158","name":"License Management","descriptionHtml":"","callToAction":"License Management","introHtml":"Request to have a license management OIT.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15104","groups":[20],"key":""},{"id":"87","name":"OnBase support","descriptionHtml":"","callToAction":"OnBase support","introHtml":"Request help with PSU's enterprise content management (ECM) software.","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15100","groups":[20],"key":""},{"id":"66","name":"Room technology problem","descriptionHtml":"","callToAction":"Room technology problem","introHtml":"Report a problem with equipment or AV technology in a computer lab, classroom, or conference room.","icon":15123,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15123","groups":[16],"key":""},{"id":"151","name":"IT accessibility support","descriptionHtml":"","callToAction":"IT accessibility support","introHtml":"Request assistance related to the accessibility of IT systems.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15121","groups":[18],"key":""},{"id":"159","name":"iOS management license request","descriptionHtml":"","callToAction":"iOS management license request","introHtml":"Request Jamf PRO management license(s) for iOS devices.","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15105","groups":[],"key":""},{"id":"140","name":"Software install","descriptionHtml":"","callToAction":"Software install","introHtml":"Request software to be installed on desktop or laptop.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15104","groups":[16],"key":""},{"id":"155","name":"Hardware support","descriptionHtml":"","callToAction":"Hardware support","introHtml":"Get help with a computer or other hardware.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15101","groups":[3,16],"key":""},{"id":"148","name":"Research computing accounts and access","descriptionHtml":"","callToAction":"Research computing accounts and access","introHtml":"Request access to Research Computing general Linux servers, HPC clusters, research Windows Remote Desktop Services cluster, and data transfer nodes.","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15113","groups":[19],"key":""},{"id":"154","name":"Computer replacement","descriptionHtml":"","callToAction":"Computer replacement","introHtml":"Request a replacement computer.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15141","groups":[16],"key":""},{"id":"160","name":"Adobe Sign support","descriptionHtml":"If your department is enrolled in the PSU Adobe Sign service, you can use this form to submit technical troubleshooting questions. To learn how to enroll, refer to <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/1603601615\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Enroll in and manage Adobe Sign for PSU Departments</a>. For account management support (adding, modifying, and removing users, groups, and index codes), contact your <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/44713680\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Telecom Coordinator</a>.","callToAction":"Adobe Sign support","introHtml":"Request assistance with Adobe Sign.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15115","groups":[20],"key":""},{"id":"157","name":"AV classroom support","descriptionHtml":"","callToAction":"AV classroom support","introHtml":"Request help with AV systems, including Zoom.","icon":15127,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15127","groups":[3,18],"key":""},{"id":"69","name":"Employee Google Drive or Calendar transfer","descriptionHtml":"","callToAction":"Employee Google Drive or Calendar transfer","introHtml":"Request a transfer of an employee's Google Drive or Calendar to another user.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15141","groups":[17],"key":""},{"id":"163","name":"Data subject access request","descriptionHtml":"At Portland State University (PSU) we value your privacy. 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