Jira Service Management

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To learn how to enroll, refer to <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/1603601615\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Enroll in and manage Adobe Sign for PSU Departments</a>. For account management support (adding, modifying, and removing users, groups, and index codes), contact your <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/44713680\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Telecom Coordinator</a>.","callToAction":"Adobe Sign support","introHtml":"Request assistance with Adobe Sign.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15115","groups":[20],"key":""},{"id":"75","name":"IT solution and service contract review","descriptionHtml":"After submitting this form, refer to our PSU Help Center article on the <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/2362998879\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IT Solution and Service Contract Review</a> to learn more about each phase of the process","callToAction":"IT solution and service contract review","introHtml":"","icon":15116,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15116","groups":[18],"key":""},{"id":"249","name":"General Content Support","descriptionHtml":"","callToAction":"General Content Support","introHtml":"","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[],"key":""},{"id":"73","name":"IT project consultation","descriptionHtml":"Project requests are evaluated based on alignment with PSU and OIT priorities, risks, and impact. Submit your request as early as possible to allow time for review, prioritization, and capacity planning.","callToAction":"IT project consultation","introHtml":"Request to start a project with OIT.","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[18],"key":""},{"id":"54","name":"Register a device to Wi-Fi","descriptionHtml":"","callToAction":"Register a device to Wi-Fi","introHtml":"Defunct.","icon":15108,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15108","groups":[],"key":""},{"id":"194","name":"Application Administration","descriptionHtml":"","callToAction":"Application Administration","introHtml":"Defunct","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[],"key":""},{"id":"152","name":"Move phone number to Google Voice","descriptionHtml":"","callToAction":"Move phone number to Google Voice","introHtml":"Move my existing PSU phone number to Google Voice","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[16],"key":""},{"id":"165","name":"pdx.edu support","descriptionHtml":"","callToAction":"pdx.edu support","introHtml":"Request support for your www.pdx.edu website.","icon":15685,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15685","groups":[19],"key":""},{"id":"164","name":"pdx.edu access request","descriptionHtml":"","callToAction":"pdx.edu access request","introHtml":"Request access to manage www.pdx.edu websites.","icon":15691,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15691","groups":[15],"key":""},{"id":"59","name":"Computer lab reservation","descriptionHtml":"","callToAction":"Computer lab reservation","introHtml":"Reserve a computer lab.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[16],"key":""},{"id":"10","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Request help with general IT problems and questions.","icon":15125,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15125","groups":[3],"key":""},{"id":"156","name":"Email account support","descriptionHtml":"","callToAction":"Email account support","introHtml":"Request help with PSU email.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[17],"key":""},{"id":"60","name":"Lab and classroom software","descriptionHtml":"","callToAction":"Lab and classroom software","introHtml":"Request to add specific software to a computer lab or classroom.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[16],"key":""},{"id":"63","name":"Phone or voicemail change","descriptionHtml":"","callToAction":"Phone or voicemail change","introHtml":"Request voicemail by email, or send voicemail to a PSU email address.","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15100","groups":[16],"key":""},{"id":"76","name":"Event AV","descriptionHtml":"","callToAction":"Event AV","introHtml":"Request audio visual support at a campus event.","icon":15114,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15114","groups":[18],"key":""},{"id":"64","name":"Print queue","descriptionHtml":"","callToAction":"Print queue","introHtml":"Request to add, remove, or change a print queue.","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[16],"key":""},{"id":"74","name":"IT security consultation","descriptionHtml":"","callToAction":"IT security consultation","introHtml":"Request an IT security plan, pen test, pre-contract review, or help from the OIT Security team.","icon":15140,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15140","groups":[18],"key":""},{"id":"72","name":"Email alias","descriptionHtml":"","callToAction":"Email alias","introHtml":"Request to add, remove, or change an alias to your pdx.edu email account.","icon":15128,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15128","groups":[17],"key":""},{"id":"62","name":"Phone or voicemail problem","descriptionHtml":"","callToAction":"Phone or voicemail problem","introHtml":"Report a problem with a phone or voicemail.","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15105","groups":[16],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from team email.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[],"key":""},{"id":"136","name":"help@pdx.edu","descriptionHtml":"","callToAction":"help@pdx.edu","introHtml":"Request receive from primary support channel.","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[],"key":""},{"id":"58","name":"TAG membership","descriptionHtml":"","callToAction":"TAG membership","introHtml":"Request membership in the Technology Administrators Group (TAG).","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[15],"key":""},{"id":"57","name":"Department directory listing update","descriptionHtml":"","callToAction":"Department directory listing update","introHtml":"Request a change to a department's directory listing.","icon":15119,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15119","groups":[15],"key":""},{"id":"53","name":"Guest computer account","descriptionHtml":"","callToAction":"Guest computer account","introHtml":"Request guest accounts for classes or events at PSU that require the use of University-owned lab or classroom computers.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[15],"key":""},{"id":"81","name":"Website hosting","descriptionHtml":"","callToAction":"Website hosting","introHtml":"Request OIT 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remove, or change access to an I drive.","icon":15144,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15144","groups":[15,19],"key":""},{"id":"56","name":"Department application access","descriptionHtml":"","callToAction":"Department application access","introHtml":"Request access to department applications.","icon":15138,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15138","groups":[15,20],"key":""},{"id":"65","name":"Print refund","descriptionHtml":"","callToAction":"Print refund","introHtml":"Request a refund of print credits.","icon":15118,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15118","groups":[16],"key":""},{"id":"71","name":"Google Group","descriptionHtml":"","callToAction":"Google Group","introHtml":"Request to add, remove, or change a Google Group.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[17],"key":""},{"id":"162","name":"Qualtrics support","descriptionHtml":"","callToAction":"Qualtrics support","introHtml":"","icon":15655,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15655","groups":[20],"key":""},{"id":"68","name":"Location calendar","descriptionHtml":"","callToAction":"Location calendar","introHtml":"Request to add, remove, or change a location calendar.","icon":15120,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15120","groups":[17],"key":""},{"id":"67","name":"Resource calendar","descriptionHtml":"","callToAction":"Resource calendar","introHtml":"Request to add, remove, or change a resource calendar.","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[17],"key":""},{"id":"79","name":"Data delivery","descriptionHtml":"","callToAction":"Data delivery","introHtml":"To be used only by authorized PSU Staff.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15115","groups":[18],"key":""},{"id":"78","name":"AV design and installation","descriptionHtml":"","callToAction":"AV design and installation","introHtml":"Request new AV equipment design and installation.","icon":15119,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15119","groups":[18],"key":""},{"id":"82","name":"Research share","descriptionHtml":"","callToAction":"Research share","introHtml":"Request to add, remove, or change a research share.","icon":15137,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15137","groups":[19],"key":""},{"id":"80","name":"File restore","descriptionHtml":"","callToAction":"File restore","introHtml":"Request to restore a file from backup.","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[19],"key":""},{"id":"85","name":"DataMASTER support","descriptionHtml":"","callToAction":"DataMASTER support","introHtml":"Request help with PSU's central report building software.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15121","groups":[20],"key":""},{"id":"83","name":"Department system support","descriptionHtml":"","callToAction":"Department system support","introHtml":"Request help with department applications and hardware.","icon":15124,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15124","groups":[20],"key":""},{"id":"77","name":"Custom web application development","descriptionHtml":"","callToAction":"Custom web application development","introHtml":"Defunct.","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15113","groups":[],"key":""},{"id":"61","name":"Non-standard hardware purchase","descriptionHtml":"","callToAction":"Non-standard hardware purchase","introHtml":"Request a quote for hardware that is not available on ePSU Marketplace.","icon":15117,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15117","groups":[16],"key":""},{"id":"70","name":"Google Team Drive","descriptionHtml":"","callToAction":"Google Team Drive","introHtml":"Defunct.","icon":15112,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15112","groups":[],"key":""},{"id":"86","name":"OIT CRM support","descriptionHtml":"","callToAction":"OIT CRM support","introHtml":"Request help with PSU's customer relationship management (CRM) software.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[20],"key":""},{"id":"158","name":"License Server Management","descriptionHtml":"","callToAction":"License Server Management","introHtml":"Request to have a license management OIT.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15104","groups":[20],"key":""},{"id":"87","name":"OnBase support","descriptionHtml":"","callToAction":"OnBase support","introHtml":"Request help with PSU's enterprise content management (ECM) software.","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15100","groups":[20],"key":""},{"id":"66","name":"Room technology problem","descriptionHtml":"","callToAction":"Room technology problem","introHtml":"Report a problem with equipment or AV technology in a computer lab, classroom, or conference room.","icon":15123,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15123","groups":[16],"key":""},{"id":"151","name":"Digital accessibility support","descriptionHtml":"","callToAction":"Digital accessibility support","introHtml":"Request assistance related to the accessibility of IT systems.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15121","groups":[18],"key":""},{"id":"159","name":"iOS management license request","descriptionHtml":"","callToAction":"iOS management license request","introHtml":"Request Jamf PRO management license(s) for iOS devices.","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15105","groups":[16],"key":""},{"id":"140","name":"Software install","descriptionHtml":"","callToAction":"Software install","introHtml":"Request software to be installed on desktop or laptop.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15104","groups":[16],"key":""},{"id":"155","name":"Hardware support","descriptionHtml":"","callToAction":"Hardware support","introHtml":"Get help with a computer or other hardware.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[3,16],"key":""},{"id":"148","name":"Research computing accounts and access","descriptionHtml":"","callToAction":"Research computing accounts and access","introHtml":"Request access to Research Computing general Linux servers, HPC clusters, research Windows Remote Desktop Services cluster, and data transfer nodes.","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15113","groups":[19],"key":""},{"id":"154","name":"Computer replacement","descriptionHtml":"","callToAction":"Computer replacement","introHtml":"Request a replacement computer.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15141","groups":[16],"key":""},{"id":"157","name":"AV classroom support","descriptionHtml":"","callToAction":"AV classroom support","introHtml":"Request help with AV systems, including Zoom.","icon":15127,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15127","groups":[3,18],"key":""},{"id":"69","name":"Employee Google Drive or Calendar transfer","descriptionHtml":"","callToAction":"Employee 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This process will enable you to exercise your rights as a data subject which may include: * Access to your information * Rectification (correction) of your information * Portability (obtain a copy) of your information * Erasure of your information * Restriction of processing of your information. For PSU to find your information and fulfill your request we will ask you for your relationship to the university and the departments or functions you would like us to include in your request. 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