Jira Service Management

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To learn how to enroll, refer to <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/1603601615\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Enroll in and manage Adobe Sign for PSU Departments</a>. For account management support (adding, modifying, and removing users, groups, and index codes), contact your <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/44713680\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Telecom Coordinator</a>.","callToAction":"Adobe Sign support","introHtml":"Request assistance with Adobe Sign.","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15115","groups":[20],"key":""},{"id":"69","name":"Employee Google Drive or Calendar transfer","descriptionHtml":"","callToAction":"Employee Google Drive or Calendar transfer","introHtml":"Request a transfer of an employee's Google Drive or Calendar to another user.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15141","groups":[17],"key":""},{"id":"159","name":"iOS management license 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support","descriptionHtml":"","callToAction":"Custom web application support","introHtml":"Request help with an application that OIT has built.","icon":15139,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15139","groups":[],"key":""},{"id":"156","name":"Email account support","descriptionHtml":"","callToAction":"Email account support","introHtml":"Request help with PSU email.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15101","groups":[17],"key":""},{"id":"155","name":"Hardware support","descriptionHtml":"","callToAction":"Hardware support","introHtml":"Get help with a computer or other hardware.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15101","groups":[3,16],"key":""},{"id":"154","name":"Computer replacement","descriptionHtml":"","callToAction":"Computer replacement","introHtml":"Request a replacement computer.","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15141","groups":[16],"key":""},{"id":"151","name":"IT accessibility support","descriptionHtml":"","callToAction":"IT accessibility support","introHtml":"Request assistance related to the accessibility of IT systems.","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15121","groups":[18],"key":""},{"id":"152","name":"Google Voice opt in","descriptionHtml":"","callToAction":"Google Voice opt in","introHtml":"Request to join the Google Voice campus wide pilot.","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15132","groups":[16],"key":""},{"id":"148","name":"Research computing accounts and access","descriptionHtml":"","callToAction":"Research computing accounts and access","introHtml":"Request access to Research Computing general Linux servers, HPC clusters, research Windows Remote Desktop Services cluster, and data transfer nodes.","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15113","groups":[19],"key":""},{"id":"140","name":"Software install","descriptionHtml":"","callToAction":"Software install","introHtml":"Request software to be installed on desktop or laptop.","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15104","groups":[16],"key":""},{"id":"59","name":"Computer lab reservation","descriptionHtml":"","callToAction":"Computer lab reservation","introHtml":"Reserve a computer lab.","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15101","groups":[16],"key":""},{"id":"10","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Request help with general IT problems and questions.","icon":15125,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15125","groups":[3],"key":""},{"id":"76","name":"Event AV","descriptionHtml":"","callToAction":"Event AV","introHtml":"Request audio visual support at a campus event.","icon":15114,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15114","groups":[18],"key":""},{"id":"60","name":"Lab and classroom software","descriptionHtml":"","callToAction":"Lab and classroom software","introHtml":"Request to add specific software to a computer lab or 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consultation","introHtml":"Request to start a project with OIT.","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15132","groups":[18],"key":""},{"id":"77","name":"Custom web application development","descriptionHtml":"","callToAction":"Custom web application development","introHtml":"Defunct.","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15113","groups":[],"key":""},{"id":"64","name":"Print queue","descriptionHtml":"","callToAction":"Print queue","introHtml":"Request to add, remove, or change a print queue.","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15106","groups":[16],"key":""},{"id":"74","name":"IT security consultation","descriptionHtml":"","callToAction":"IT security consultation","introHtml":"Request an IT security plan, pen test, pre-contract review, or help from the OIT Security team.","icon":15140,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15140","groups":[18],"key":""},{"id":"72","name":"Email alias","descriptionHtml":"","callToAction":"Email alias","introHtml":"Request to add, remove, or change an alias to your pdx.edu email account.","icon":15128,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15128","groups":[17],"key":""},{"id":"62","name":"Phone or voicemail problem","descriptionHtml":"","callToAction":"Phone or voicemail problem","introHtml":"Report a problem with a phone or voicemail.","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15105","groups":[16],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed 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a new device for wireless access.","icon":15108,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15108","groups":[15,16],"key":""},{"id":"55","name":"I drive access","descriptionHtml":"","callToAction":"I drive access","introHtml":"Request to add, remove, or change access to an I drive.","icon":15144,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15144","groups":[15,19],"key":""},{"id":"56","name":"Department application access","descriptionHtml":"","callToAction":"Department application access","introHtml":"Request access to department applications.","icon":15138,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15138","groups":[15,20],"key":""},{"id":"65","name":"Print refund","descriptionHtml":"","callToAction":"Print refund","introHtml":"Request a refund of print credits.","icon":15118,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15118","groups":[16],"key":""},{"id":"71","name":"Google Group","descriptionHtml":"","callToAction":"Google Group","introHtml":"Request to add, remove, or change a Google Group.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15133","groups":[17],"key":""},{"id":"70","name":"Google Team Drive","descriptionHtml":"","callToAction":"Google Team Drive","introHtml":"Defunct.","icon":15112,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15112","groups":[],"key":""},{"id":"68","name":"Location calendar","descriptionHtml":"","callToAction":"Location calendar","introHtml":"Request to add, remove, or change a location 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backup.","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15106","groups":[19],"key":""},{"id":"83","name":"Department system support","descriptionHtml":"","callToAction":"Department system support","introHtml":"Request help with department applications and hardware.","icon":15124,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15124","groups":[20],"key":""},{"id":"86","name":"OIT CRM support","descriptionHtml":"","callToAction":"OIT CRM support","introHtml":"Request help with PSU's customer relationship management (CRM) software.","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=15133","groups":[20],"key":""},{"id":"85","name":"DataMASTER support","descriptionHtml":"","callToAction":"DataMASTER support","introHtml":"Request help with PSU's 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