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Use the Request Forms below to get help with technology services. You may also connect directly with the OIT Help Desk.
IT Service Desk
PSU employees may request support for technology services.
Servers, Storage, and Web
I Drive Access
Request to add, remove, or change access to an I drive.
Required fields are marked with an asterisk*
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href=\"https://www.pdx.edu/technology/jira\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Jira Work Management</a></ins> service offering web pages for additional details, including applicable Service Level Agreements (SLAs).</p>","callToAction":"Atlassian Service Intake Consultation","introHtml":"<p>Faculty and staff may request a meeting with the Office of Information Technology to discuss departmental adoption of Atlassian tools for knowledge, service, and/or work management (as defined in the Atlassian Service Level Agreements).</p>","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[18],"key":""},{"id":"78","name":"AV Design and Installation","descriptionHtml":"","callToAction":"AV Design and Installation","introHtml":"<p>Request new AV equipment design and 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Priority Access","descriptionHtml":"","callToAction":"HPC Priority Access","introHtml":"<p>Request priority access to High Performance Computing clusters</p>","icon":15691,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15691","groups":[49],"key":""},{"id":"55","name":"I Drive Access","descriptionHtml":"","callToAction":"I Drive Access","introHtml":"<p>Request to add, remove, or change access to an I drive.</p>","icon":15144,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15144","groups":[19,15],"key":""},{"id":"159","name":"iOS Management License Request","descriptionHtml":"","callToAction":"iOS Management License Request","introHtml":"<p>Request Jamf PRO management license(s) for iOS devices.</p>","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15105","groups":[16],"key":""},{"id":"73","name":"IT Project 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There is <b>one site owner per site</b> and the site owner is the <b>primary contact for their site</b>. The site owner is also responsible for <b>user management for their site(s)</b>, <b>managing site-wide configurations</b>, such as Syndication subscriptions and the Global Banner, and <b>maintaining the Contact page</b>. Site owners must also ensure new users complete the <ins><a href=\"https://canvas.pdx.edu/enroll/ACD6J6\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digital Accessibility Basics</a></ins> training before granting site access.</p>","callToAction":"Manage a PDX.edu Site Owner","introHtml":"<p>Manage the site owner for a PDX.edu site.</p>","icon":15657,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15657","groups":[19],"key":""},{"id":"330","name":"Microsoft License Request","descriptionHtml":"","callToAction":"Microsoft License Request","introHtml":"<p>Request a Microsoft Product License</p>","icon":15130,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15130","groups":[20],"key":""},{"id":"61","name":"Non-Standard Hardware Purchase","descriptionHtml":"","callToAction":"Non-Standard Hardware Purchase","introHtml":"<p>Request a quote for hardware that is not available on ePSU Marketplace.</p>","icon":15117,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15117","groups":[16],"key":""},{"id":"87","name":"OnBase Support","descriptionHtml":"","callToAction":"OnBase Support","introHtml":"<p>Request help with PSU's enterprise content management (ECM) software.</p>","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15100","groups":[20],"key":""},{"id":"165","name":"pdx.edu Support","descriptionHtml":"","callToAction":"pdx.edu Support","introHtml":"<p>Request support for your www.pdx.edu website.</p>","icon":15685,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15685","groups":[19],"key":""},{"id":"62","name":"Phone or Voicemail Problem","descriptionHtml":"","callToAction":"Phone or Voicemail Problem","introHtml":"<p>Report a problem with a phone or voicemail.</p>","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15105","groups":[16],"key":""},{"id":"271","name":"Physical Security Device Installation","descriptionHtml":"","callToAction":"Physical Security Device Installation","introHtml":"<p>Request installation of a physical security device (for CPC project manager and CPSO use only).</p>","icon":15667,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15667","groups":[18],"key":""},{"id":"64","name":"Print Queue","descriptionHtml":"","callToAction":"Print Queue","introHtml":"<p>Request to add, remove, or change a print queue.</p>","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[16],"key":""},{"id":"2378","name":"Request a Google Drive Quota Change","descriptionHtml":"<p>Note that My Drive and Shared Drive storage may have future associated costs as Google changes its pricing and licensing models. For this reason, Shared Drive increase requests must be submitted by the Drive Owner/Content Manager.</p>","callToAction":"Request a Google Drive Quota Change","introHtml":"<p>PSU Faculty and Staff may use this form to request an increase to Google My Drive or Shared Drives.</p>","icon":15145,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15145","groups":[19],"key":""},{"id":"7905","name":"Request DAL Membership","descriptionHtml":"<p>Request to be added or removed as a member of the <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/4138074122\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digital Accessibility Liaison (DAL) Group</a></ins>, a community of practice to collaborate on initiatives, provide feedback to each other, support compliance, and engage in capacity building.</p>","callToAction":"Request DAL Membership","introHtml":"<p>Faculty and Staff can request membership in the Digital Accessibility Liaison (DAL) Group here .</p>","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15121","groups":[1064,18],"key":""},{"id":"3769","name":"Request Google AI Studio Access","descriptionHtml":"","callToAction":"Request Google AI Studio Access","introHtml":"<p>Request access to Google AI Studio</p>","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[17],"key":""},{"id":"58","name":"Request TAG Membership","descriptionHtml":"<p>The Technology Administrators Group (TAG) is composed of campus Information Technology (IT) professionals who work on and support applications, systems, and networks at Portland State University</p>","callToAction":"Request TAG Membership","introHtml":"<p>Request membership in the Technology Administrators Group (TAG).</p>","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[15],"key":""},{"id":"82","name":"Research Share","descriptionHtml":"","callToAction":"Research Share","introHtml":"<p>Request to add, remove, or change a research share.</p>","icon":15137,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15137","groups":[19,49],"key":""},{"id":"67","name":"Resource Calendar","descriptionHtml":"<p>To learn more about resource calendars and how to make sure you're requesting what you need, check our <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/44720420\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Calendars at PSU</a></ins> article for the latest information.</p>","callToAction":"Resource Calendar","introHtml":"<p>Request to add, remove, or change a resource calendar.</p>","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[17],"key":""},{"id":"52","name":"Shared Email or Service Account","descriptionHtml":"<p>This form is for the creation of shared mailboxes, which allow a group of people to share access to a single inbox. If you are having issues accessing your PSU-issued email, please use the <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/create/156?src=292244926\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Email account support </a></ins> form. 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