Procedures & concepts used in administering OIT's billing in PCR-360 and Banner.
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Tasks & Triggers
Billing for Telecom/Networking requests
New telecom service request → Create PCR service order (JSD ticket + work summary into description, index code into owner, add expected actions, Save) → coordinate telecom work in JSD
when work is complete → refine PCR service order with actual actions & charges, copy service order description into each charge description, verify GLA and Total, move Pending to Complete, Save, finalize order with date in appropriate billing period.
Charge catalog items
Add a new charge
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catalog item
Modify an existing charge
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catalog item
Services
Add a new instance of a service
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