Page Comparison

...

1. Create one service order for all charges (TEL101 as top-level index code)

   1. Create charge for each line/usage in report, with charge override for actual amount, GLA override for index code, Customer-friendly description

      1. 800 Numbers: charge code TOLLFR-USAGE, one charge for each 800 number

      2. Expanded Conference Calling: charge code CONF, calls are grouped by moderator PIN code [mapping to index codes in CIO I: Drive\Administrative\FY 2020-2021\AP\PO and Invoices\Arkadin (NTT Cloud Com)], one charge for each call

2. Save, Complete, Finalize service order.

Monthly billing for cash customers

After monthly JV billing is complete →

1. Update tabs for customers shown in Receivables in Cash customers google sheet to reflect current date/charges

   1. date: end of billing period, due date: add 30, invoice & charges from bill (Admin > Billing > Bills)

2. Print each active customer tab as PDF (I:\Administrative\FY 2020-2021\FY21 Director Documents\Alex\Cash Customers)

3. Email PDFs to GLA Primary contacts shown in https://docs.google.com/spreadsheets/d/19ekCxUVFmVKtCUqLM7sLxKjYcSCeG-VsafVrGJeSIVc/edit#gid=0

   1. and update latest billing column to show current month was billed

Process a cash customer payment

We receive a check (Stephanie>Michele>Brent>Indy) or customer sends ACH/card/check to cashier & they email us for deposit instructions →

1. Log payment onto the Cash customers google sheet

   1. When balance hits zero, hide rows

2. Enter payment in PCR-360

   1. Admin > Billing > Payments, Add New Payment

   2. search for Account

   3. Description: “Payment by check #xxxx for invoice #xxxx”

   4. Method of Payment

   5. Amount

   6. Payment date: date processed (today)

   7. Add existing invoice: select invoices that were paid by this payment

   8. Save New

   9. See payment you just entered, Pending, select, Process Selected

3. Tell cashier how to deposit

   1. Open deposit slip template (I:\Administrative\FY 2020-2021\FY21 Director Documents\Alex\Deposits\PSU Miscellaneous Deposit Form)

   2. Fill in: Deposit Direction, PSU ID line, Preparer information, Amount

   3. Save using “Customer amount date” filename

   4. Deliver slip in person (or using interdepartmental mail) with check, or attach it to reply to email.

Low-Level Specific Procedures in PCR-360

...

Bulk updates

Service

Add

Modify

Remove

Cash customers

Update cash customer contact info

Change Contact Information google sheet & PCR-360 (People > Departmental Hierarchy)

Review cash customer bills

Reporting > Bills/Calls > GLA Account Management

PCR -> Banner billing cadence

...