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Process a cash customer payment

We (Michele>Brent>IndyMichele>Brent) receive a check or customer sends ACH/card/check to cashier & they email us (Michele>help-billing) for deposit instructions →

1. Log payment onto the Cash customers google sheet

   1. When balance hits zero, hide rows

2. Enter payment in PCR-360

   1. Admin > Billing > Payments, Add New Payment

   2. search for Account

   3. Description: “Payment by check #xxxx for invoice #xxxx”

   4. Method of Payment

   5. Amount

   6. Payment date: date processed (today)

   7. Add existing invoice: select invoices that were paid by this payment

   8. Save New

   9. See payment you just entered, Pending, select, Process Selected

3. Deposit payment with PSU cashier

   1. Create deposit slip from fillable PDF template (I:\Administrative\FY 2020-2021\FY21 Director Documents\Alex\Deposits\PSU Miscellaneous Deposit Form)

      1. Fill in: Deposit Direction, PSU ID line, Preparer information, Amount

   2. For physical checks:

      1. Print the deposit slip onto paper

      2. Scan it and the check to a PDF

      3. Save this PDF using “Customer amount date” filename convention

      4. Deliver slip & check in person to cashier’s office (or to mailroom to go to cashier via intercampus mail during COVID)

   3. For payments already at cashier:

      1. Save the deposit slip (print to non-fillable PDF) using “Customer amount date” filename convention

      2. Reply to the email from the cashier’s office with the deposit slip PDF attached.

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