Page Comparison

Procedures & concepts used in administering OIT's billing in PCR-360 and Banner

High-Level Billing Administration Tasks (& Triggers)

PCR/billing tasks integrated with Telecom request fulfillment

New Telecom service request →

1. Create PCR service order: enter JSM issue key + work summary into description, index code into Owner, reporter into Requestor, add expected Actions, Save

2. Coordinate telecom work in JSM issue

After work is complete / JSM issue is resolved →

1. Refine PCR Service Order with Actions & Charges that actually occurred

2. Copy Service Order description into each Charge description, verify total charges and GLA

3. Move Service Order from Pending to Complete, Save, Finalize order effective today

Process a cash customer payment

We (Michele>Brent) receive a check or customer sends ACH/card/check to cashier & they email us (Michele>help-billing) for deposit instructions →

1. Log payment onto the Cash customers google sheet

   1. When balance hits zero, hide rows

2. Enter payment in PCR-360

   1. Admin > Billing > Payments, Add

   2. search for Account

   3. Description: “Payment by check #xxxx for invoice #xxxx”

   4. Method of Payment

   5. Amount

   6. Payment date: date processed (today)

   7. Add existing invoice: select invoices that were paid by this payment

   8. Save New

   9. See payment you just entered, Pending, select, Process Selected

3. Deposit payment with PSU cashier

   1. Create deposit slip from fillable PDF template

      1. Fill in: Deposit Direction, PSU ID line, Preparer information, top Amount (by payment type), bottom Amount (by destination)

   2. For physical checks:

      1. Print the deposit slip onto paper

      2. Scan it and the check to a PDF

      3. Save this PDF using Customer date amount filename convention and put a copy into Deposit slips

      4. Deliver slip & check in person to cashier’s office

      5. File the paper deposit receipt you get from them

   3. For payments already at cashier:

      1. Save the deposit slip (print to non-fillable PDF) using Customer date amount filename convention and put a copy into Deposit slips

      2. Reply to the email from the cashier’s office with the deposit slip PDF attached.

      3. If they reply with a digital deposit receipt, put a copy in Deposit receipts; if they send a paper copy, file it.

Monthly billing for JV and cash customers

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Service provision → PCR → Banner billing cadence

A charge categorized by PCR’s Billing tab M/Y field as 08/20xx indicates billing for service rendered in OIT’s current standard 8/21-9/20 billing period, which we often call September, and which will be processed as a JV or billed to a cash customer later that month, September 21-30.

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