Procedures & concepts used in administering OIT's service chargeback billing in PCR-360 and Banner
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Service provision → PCR-360 → Banner billing cadence
A charge categorized by PCR’s Billing tab M/Y field as 08/20xx indicates billing for service rendered in OIT’s current standard 8/21-9/20 billing period, which we often call September, and which will be processed as a JV or billed to a cash customer later that month, September 21-30.
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The ICAT team provides PCR-360 as a service to OIT to use for billing administration, supporting the application (using SLA2 servers OIT Managed Servers co-managed by LAP).
Indy uses PCR-360 to coordinate TI Telecom service request fulfillment, with integrated billing service/charge changes
Indy and Brent use PCR-360 to administer OIT billing:
Import rebilled vendor charges (Adobe Sign e-signature, 800 Numbers, Expanded Conference Calling)
Trigger the monthly PCR-to-Banner JV export
Create & send bills for cash customers
Process payments from cash customers
Michele handles related tasks: (italics will migrate to Indy/Brent)
Process changes/charges from all "Billing change" requests + credits for all services/charges
Charge campus customers for miscellaneous bills paid by OIT
Resolve Banner JV load failures
Alter Banner JVs before resubmission to address errors (usually expired index codes)
Issue credits/refunds to cash customers
State bond reconciliations for project charges billed to CPC index codes
Department fiscal officers see charges against their index codes via financial reports in Banner
Telecom Coordinators can view detailed invoices in the PCR-360 customer center
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