Page Comparison

“Billing change” request submitted through JSM → Routed to CIO Admin → Michele reroutes to SMO

1. Services > Other services, search for service ID

2. Decommission

   1. for all charges, stop charge

   2. in Remarks, add ticket number

   3. mark service inactive

   4. Save

3. Change

   1. Find charge

   2. Check service catalog to see what’s included

   3. Update description with math & current ticket

   4. Update quantity with result

   5. Add Remark: ticket number + comment about what changed

   6. Save, Date to Last Billed

   7. Check charges to make sure

   8. Save

4. Correspond with reporter in ticket, resolve it.