If you are experiencing telephone problems, report the symptoms to your Telecom Coordinator or to OIT at help-tdc@pdx.edu. If your telephone is completely out of service (no dial tone), a technician will address the problem within four hours of your report. Trouble resolution on reports of a less severe nature will be addressed within one business day.
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ResolvetelephoneTelephone orinternet problemsInternet ProblemsPhonehas no dial toneHas No Dial ToneCheck that phone is plugged into the correct jack. Check that all cords, handset & mounting, are plugged into the phone. Verify that a headset is functioning properly. Check to see if another phone works in the same jack. PhonecutsCuts out orhas intermittent staticHas Intermittent StaticMost likely problem is with the handset cord. File a report so the handset can be replaced. Long Distance Authorization CodedoesnDoesn'tworkWorkCall the Telecommunication Systems office at 503-725-4434. TelephonedoesnDoesn'tring or calls are going directly to voicemailRing or Calls Are Going Directly to VoicemailPhone may have Send Extension or Forwarding features activated. Cancel the Send Extension feature by dialing #88 or the Forwarding feature by dialing #22. ComputerwonWon'tconnectConnect to theinternetInternetCheck to make sure that the ethernet cable is plugged into the back of the computer and the wall jack. Also try switching the cable to other wall jacks to make sure the jack is active. ReportissuesIssuesTo file a report, send an email to help-tdc@pdx.edu with the following information:
For example: "When I call to a number with a 7 in it, I never reach the intended telephone number." This could indicate a problem with the number pad on your phone and should be reported. Remember when placing a call, if you don't reach the intended number, always try your call a second time to verify correct dialing. RelatedarticlesArticles
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