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Issues that cannot be remediated in house must be escalated to the vendor for resolution. It’s important to be thorough in documenting everything from previous steps so the vendor knows exactly what must be done to remediate. Even if you are able to work around a bug that was causing the original issueEven if the system administrator or an internal content contributor is able to craft a workaround for a reported accessibility issues, it is important to inform the vendor as it may affect others, such that the underlying bug is addressed as soon as possible.

1. Prepare a brief vendor specific report for the vendor. This should include:

   1. The reported accessibility issue or issues.

   2. The steps taken to replicate, with supporting material such as screenshots or video where appropriate.

   3. Applicable WCAG success criteria or other guidelines.

   4. References to applicable sections of the vendor’s VPAT.

   5. If applicable,

   Send this report to the vendor contact. Be sure to request that they provide a timeline for remediation as soon as they are ableusing the Accessibility Incident Validation Template.

2. Send a customized version of the following email template to the vendor:
   Expandable template including a link to an updated IT Accessibility Roadmap Template.

3. Prepare an Equally Effective Alternative Access Plan to address barriers until the vendor has fixes in place. mitigate the impact of validated accessibility barriers until they are remediated

4. Regularly follow up with the vendor until reported issues are remediated.

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