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[CUSTOMER NAME],

Thank you for reporting [THIS/THESE] accessibility [ISSUE/ISSUES]. We’ve conducted an internal assessment and consulted with the vendor, and determined that [THIS/THESE] accessibility [ISSUE/ISSUES] [MAY BE REMEDIATED IN HOUSE/MUST BE ADDRESSED BOTH INTERNALLY AND BY THE VENDOR/MUST BE ADDRESSED BY THE VENDOR].

The following [ISSUE/ISSUES] should be remediated in-house by [DATE]:

• [Issue - Remediated/Remediation In Progress]

The following [ISSUE/ISSUES] were reported to the vendorand are expected to be remediated by [DATE]:

• [Issue - Remediated/Remediation In Progress]

In the meantime, please reference this [LINK TO EQUALLY EFFECTIVE ALTERNATE ACCESS PLAN (EEAAP)] for workarounds. This EEAAP has been developed and shared with the Office of Human Resources and the Disability Resource Center, in consultation with the Office of Information Technology’s Digital Accessibility and Content team.

Best,

[YOUR NAME]