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The following steps and associated resources are meant to support system administrators in responding to any accessibility incidents associate associated with their digital systems and resources. Departments should reach out to the Office of Information Technology via help-accessibility@pdx.edu with any questions regarding this recommended accessibility incident response workflow.

[VENDOR CONTACT],

My name is [YOUR NAME], and I am the system administrator for [SYSTEM NAME] at Portland State University (PSU). I am writing to inform you about [AN/SOME] accessibility [ISSUE/ISSUES] we’ve encountered. These validated bugs render [SYSTEM NAME] out of compliance with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) and may pose substantial accessibility barriers for users with disabilities at PSU.

The accessibility of our systems to people with disabilities is required under PSU’s Digital Accessibility Policy. Please reference this [LINK TO ACCESSIBILITY INCIDENT VALIDATION SPREADSHEET] for a list of identified accessibility bugs and their corresponding WCAG Success Criteria.

At your earliest convenience, please provide an IT a Digital Accessibility Roadmap, including remediation timelines and any known workarounds that will allow equitable access until each bug is resolved.

Thanks,

[YOUR NAME]