PCR-360 is the web application that OIT uses to bill campus and external customers for service. This tutorial was written for teams who handle their own billing in PCR-360, to introduce you to the basic mechanics of entering service orders to trigger one-time or recurring billing for services provided by your team.
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Introduction
OIT billing periods end on the 20th of every month; bills are actually generated on ~22nd-24th and Banner JVs post ~23rd-31st
PCR-360 is administered by the ICAT team, using virtual servers managed by the LAP team
SMO team manages billing for OIT: if you need help, feel free to ask Brent Emerson or call 5-INDY (Indy Johnson)
Create a
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service order
First head to https://pcr360.tel.pdx.edu/ and log in via SSO.
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You may copy the service order number and paste it into a Jira ticket or record it elsewhere.
Search for a
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service order
Navigate to Main (blue) tab > Service Desk > Service Orders
Enter service order number into Search or Filter the Grid Data field
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View a
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customer bill
Head to the PCR Customer Center: https://pcr360.tel.pdx.edu/cc
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Navigate to Billing > View bill
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