for teams who enter their own service orders into the PCR-360 billing system
PCR-360 is the web application (administered by the ICAT team using virtual servers managed by the LAP team) that OIT uses to bill campus and external customers for service. This tutorial is intended to introduce you to the basic mechanics of entering service orders to trigger one-time or recurring billing for services provided by your team.
First head to https://pcr360.tel.pdx.edu/
Main tab and log in via SSO.
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Navigate to Main (blue)
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Service desk
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Service orders
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tab > Service Desk > Service Orders:
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To create a new service order, click the green + Add button (green)
To create new service order
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Manage service order:
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This brings up the Add New Service Order dialog:
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Enter your service details:
SD Type: Service
orderOrder
Source: Web
Service rep
Kendra Lynn
Description
Something to link the JIRA ticket and EMS bill with the PCR-360 service order
Example
JIRA ticket #
ITSD-12345
EMS reservation #
EMS- 54321
Date of event
Also include
organization / department?
Name of event?
Owner - department
: this is you!
Description: something to identify this one-time charge or recurring service fee to the service that was provided, for instance:
Jira ticket #
Team-internal quote/project/billing code that your customer will recognize
Identifying details, dates, etc.
Owner - Department: Enter the index code you want to bill the fee to
If PCR doesn’t recognize the index code and populate the Owner - Department, then contact Indy
GLA =
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GLA (general ledger account
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GLA ) tab
Verify index code you entered appears on GLA tab
Copy and paste populated GLA into Default Action Expense GLA box
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PSU Telecom Customer Center
Billing > View bill
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