PCR-360 is the web application used by OIT to bill campus and external customers for service. This tutorial was written for teams who handle their own billing in PCR-360, to introduce you to the basic mechanics of entering service orders to trigger one-time or recurring billing for services provided by your team.
...
PCR-360 is developed by PCR, administered by the ICAT team, using virtual servers managed by the LAP team
The SMO team manages billing for OIT: if you need help, feel free to ask Brent Emerson or call 5-INDY (Indy Johnson)
OIT billing periods end on the 20th of every month
The SMO team generates a bill in PCR-360 for the previous billing period around the ~22nd-24th of each month
The PCR-360 bill is imported into Banner overnight
Banner JVs post on the ~23rd-31st of each month
Create a service order
You use a service order to add charges that should be billed to a particular customer. (Create a new service order for each index code you want to bill charges to.)
First head to https://pcr360.tel.pdx.edu/ and log in via SSO.
...
Enter your service details:
SD Type: Service Order (should auto-populate)
Source: Web (should auto-populate)
Service Rep: this is you! (should auto-populate)
Description: something to identify this one-time charge or recurring service fee to the service that was provided, for instance:
Jira ticket #
Team-internal quote/project/billing code that your customer will recognize
Identifying details, dates, etc.
Owner - Department: Enter the index code you want to bill
If PCR doesn’t recognize the index code and populate the Owner - Department field, contact Indy
...
You may copy the service order number and paste it into a Jira ticket or record it elsewhere.
You’re done!
Search for a service order
...
Head to the PCR Customer Center: https://pcr360.tel.pdx.edu/cc (This is the interface used by Technology Coordinators to view their department’s bill.)
...