PCR-360 is the web application used by OIT to bill campus and external customers for service. This tutorial was written for teams who handle their own billing in PCR-360, to introduce you to the basic mechanics of entering service orders to trigger one-time or recurring billing for services provided by your team.
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PCR-360 is developed by PCR, administered by the ICAT team, using virtual servers managed by the LAP team
The SMO team manages billing for OIT: if you need help, feel free to ask Brent Emerson or call 5-INDY (Indy Johnson)
OIT billing periods end on the 20th of every month (21st of last month - 20th of this month)
The SMO team generates a bill in PCR-360 around the ~22nd-24th of the month
The PCR-360 bill is imported into Banner overnight
Banner JVs (which actually implement the chargeback) post on the ~23rd-31st of the month
Create a
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Service Order
You use a service order Service Order to add charges that should be billed to a particular customer. ( Create a new service order for each index code you want to bill charges to.)
First head to https://pcr360.tel.pdx.edu/ and log in via SSO.
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Navigate to Main (blue) tab > Service Desk > Service Orders:
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To create a new service orderService Order, click the green + Add button (green):
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This is appropriate when you’re billing for only nonrecurring charges, and they’re not associated with any persistent service: the event or project or setup or labor happened, and now it’s done.
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Charge Action: Start (should auto-populate)
Charge Catalog: Select the type of charge, likely to be one of these:
AVEVENT - AV Event Services (Nonrecurring)
AVD-LABOR - AV Design Staff Time (Nonrecurring)
AVD-MATERIALS - AV Design Materials (Nonrecurring)
Charge Amount:
should show per unit rate for hourly or other quantified services: set the Quantity to the number of units you want to bill for; Total should auto-calculate $$ you want to bill
will default to $0.00 for non-quantified services; enter actual charge amount in Charge Override Amount box
Description:
If this charge is for a particular event, or location, or requestor (or some other identifiable instance of service that it would be helpful for TCs & SFOs to see on their department’s bill so they can understand what a charge is for), you can add text in this field to identify the charge. (Otherwise the description on the bill will just be the name of the type of charge: “AV Event Services” in the example below). You may want to simply copy the Description you used for the Service Order.
Save New
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(Repeat to add all charges related to this project/event.)
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This is appropriate when you’re billing for recurring charges (perhaps in combination with nonrecurring) or because something about the service the charges are related to persists over time.
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Head to the PCR Customer Center: https://pcr360.tel.pdx.edu/cc (This is the interface used by Technology Coordinators to view their department’s bill.)
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