To get started using Duo Two-Factor Authentication (2FA), you must enroll a primary device. For the best experience, we recommend using a mobile device with the Duo Mobile app. We also recommend that you enroll more than one device in Duo 2FA. This ensures that if your primary device is lost or unavailable, you'll have a backup that allows you to connect without needing to contact the OIT Help Desk.
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Hardware tokens can't be used as your only authentication device, but can be added as a secondary option later. To start using a hardware token, it must first be linked to your Odin account at the OIT Help Desk. PSU employees who are required to use Duo 2FA can request a Duo hardware token at the OIT Help Desk. Replacement hardware tokens will be available for purchase. Note: Tokens can get "out of sync" if you press the button too many times in a row and don’t use the generated passcodes to sign in. If your token stops working, please contact the Helpdesk. To learn more about generating a passcode with a Duo hardware token, visit the following article on Duo website’s Guide to Two-Factor Authentication: Using Duo with a hardware token. |
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