The Adobe Sign e-signature service is offered as an opt-in, paid service to departments at PSU. Telecom Technology Coordinators and Group Administrators can enroll in and manage the Adobe Sign service for their departments.
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Roles that Manage Adobe SignTelecomTechnology CoordinatorsTelecom Technology Coordinators enroll departments in Adobe Sign so they can begin to use the service to send documents and forms. Technology Coordinators also provide local administration for Adobe Sign within a unit, and are responsible for assigning licenses as needed, and assigning users to groups. Group AdministratorsGroup administrators have special permissions within their group in Adobe Sign. Departments may have multiple groups, and a group may have several group administrators. A group administrator’s additional permissions include:
Enroll a Department in the Adobe Sign ServiceIf you’re a Telecom Technology Coordinator, you can submit a request to enroll your department into Adobe Sign using the TC Service Desk in the PSU Help Center. Please review the following sections for the information you’ll need, and instructions for completing the form. Prepare the Following InformationStaff Information
Group Information
Instructions for Completing the Form
Add or Remove Users, Groups, and Index CodesIf you’re a Telecom Technology Coordinator, you can also use the TC Service Desk in the PSU Help Center to:
Prepare the Following InformationTo submit these requests, you’ll need to specify the user, group, or index code that needs to be added, modified, or removed. Note: If a user is leaving a department but remaining with the University, once a “Remove User” request is submitted, the user will lose access to send documents and view other documents in the group (if applicable) but will still be able to log in and view past transactions sent or signed from their account. A user's transactions (sent to signed) travel with their account, rather than the group. Create Reports in Adobe SignGroup administrators can use the Reports tool in Adobe Sign to create usage reports for their groups. This data can also be exported to a .csv format for additional analysis and review. For more information on how to use the Reports tool in Adobe Sign, visit Create and run reports (Adobe Help). Charges for Adobe SignFor the fiscal year 2023, Adobe Sign costs $1.80 per transaction, billed monthly. Current pricing can be found in the OIT service catalo. What is a Transaction?A transaction is considered to be a document or packet of documents sent to one or more recipients for signature or approval. A transaction is charged once the transaction is sent, even if it must later be cancelled or expires. Requesting multiple Adobe Sign users for your department may be done without an additional cost. When Does my Department get Charged for Transactions?Departments are charged for transactions one month in arrears through a Banner JV. For instance, transactions sent between March 1 and March 31 will be charged at the end of April. The Banner charges will appear under the normal telecom technology JV which begins JCXXXXXX in account code 22012. What Counts as a Transaction?Document statusesAdobe Sign has a number of statuses used to determine where a document is in its life cycle, as well as to identify what counts as a transaction for billing purposes. Group administrators can also view their group’s usage and transaction statuses with the Reports tool in Adobe Sign. Below are some of the statuses a document may be in, when it occurs, and if it is charged as a transaction:
Self-Signing Use Case ExceptionIf you need to create a transaction where you are the only form filler and signer, you can use the Fill and Sign tool in Adobe Sign. Transactions sent through this method are marked with a status of “Completed” but are not charged as a transaction. For more information on how to use this tool, visit Fill and sign a document yourself (Adobe Help). Further ResourcesRelated Articles
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