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Exact JQL: project in ("IT Service Desk","PSU Support Desk","TC Service Desk","Agent Support Desk","Faculty Support Desk") AND "Support Team[Select List (cascading)]" in ("OIT") AND issuetype in("Incident","Service Request","Service Request with Approvals","Service Request with Approvals - All Required") AND resolved >= 20222023-10-01 AND resolved < 20232024-10-01
Execute the JQL query above, then click on “1000+” below results to “See the total number of issues.”
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Exact JQL: project in ("IT Service Desk","PSU Support Desk","TC Service Desk","Agent Support Desk","Faculty Support Desk") AND "Support Team[Select List (cascading)]" in ("OIT") AND issuetype in("Incident","Service Request","Service Request with Approvals","Service Request with Approvals - All Required") AND resolved >= 20222023-10-01 AND resolved < 20232024-10-01 AND Satisfaction IS NOT EMPTY (same as above, with the added final clause)
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Exact JQL: project ="OIT Project Portfolio" AND status=Done AND due >= 20222023-10-01 AND due < 20232024-10-01
Execute query, note count below results.
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Exact JQL: project="Technical Service Desk" AND issuetype="Change" AND status="Resolved" AND "Change Start Date" >= 20222023-10-01 AND "Change Start Date" < 20232024-10-01
Execute query, note count below results.
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