If your computer has malware, PSU’s wireless (Wi-Fi) network can detect it and block you your device from accessing campus Wi-Fi. The virus will need to be removed from your computer before the Wi-Fi block can be removed.
PSU-Owned Computers
If a PSU-owned computer has been blocked from using PSU Wi-Fi due to a virus,
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Bring the computer down to the Helpdesk or call to arrange a pickup.
The workbench will attempt to backup all software/data and restore it after reimaging the computer.
Loaner computers may be available to replace the infected machine for the duration of the reimagecontact the OIT Help Desk for assistance.
Personal Computers
You will need remove the virus yourself or pay a third party (ex: a repair shop ) to remove it. You can then simply Once this is done, bring your computer to the Helpdesk OIT Help Desk for verification and we will lift the Wi-Fi block.to have the block lifted.
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To remove the virus from a |
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computer, the hard drive |
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where Windows is installed, usually C drive, will need to be formatted and the Windows will need to be reinstalled. Simply reinstalling Windows over top of an existing installation, without performing a format, will not remove the virus. |
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