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Frequently Asked Question (FAQ)

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Answer from the Audiovisual (AV) Design Team

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Can I use breakout rooms from a Zoom Classroom?

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Yes! For instructions, visit the Breakout Rooms section in the Zoom Classroom Guide.

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Can I use an additional microphone (clip-on/wireless/bluetooth) in a Zoom Classroom?

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Many of our classrooms will work with a wireless or wired microphone to amplify a voice in the room through the installed speakers. It will not be sent directly to Zoom. There is one installed microphone on the podium to capture the instructor’s voice. To check out a microphone to use in a classroom, email help-av@pdx.edu.

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Can the in-person students see the Zoom students? Can the Zoom students see the in-person students?

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Currently, the only person-facing camera in a Zoom Classroom is integrated into the Zoom podium monitor, which faces the instructor. This limits Zoom students from seeing in-person students. Conversely, the Zoom podium monitor is the only place where Zoom students can be seen. This cannot be projected directly from the Zoom appliance. It is possible to also join the Zoom meeting via the desktop application on the podium PC and project this image to the class. An alternative is to have your in-person students in the Zoom meeting with their cameras on. Always remember that additional devices in the room should not connect to audio (ie both microphone and speakers muted) to avoid audio feedback in the room.

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Does the Zoom touch panel need to use Zoom? Can it use Google Meet?

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The technology in PSU’s General Pool Zoom Classrooms is proprietary to Zoom. Other meeting platforms like Google Meet or Microsoft Teams are not supported.

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Is there a listing of Zoom Classrooms?

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• Zoom technology is installed in most of the General Pool classrooms.

• Please reference the Academic Scheduling General Pool Room List.

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What email should be entered for recordings?

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When recording a previously scheduled meeting, recordings will automatically be sent to the meeting host, entering an email is not required. When recording an ad hoc meeting, always enter the instructor’s email as the destination for the recording. You will receive an email from Zoom after the recording ends with a link to your video. Videos are deleted after 90 days.

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How do I get my Zoom recording into PSU Media Space?

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When recording a pre-scheduled meeting, Zoom recordings will automatically be processed into your http://media.pdx.edu account. If you record an Ad Hoc meeting by selecting New Meeting and entering your email address, your recording will not automatically process into your http://media.pdx.edu account. All recordings are stored in Zoom for 90 days.

• Please reference OAI's Media Space web page for more information.

• If you enter a different email address, you can still manually upload your recording into Media Space. 

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Are Zoom machine captions compliant with the Americans with Disabilities Act (ADA)?

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Zoom machine captions are not ADA compliant. If captions are needed for accessibility purposes, a request must be submitted to the DRC for accommodations to be made. Caption can be manually reviewed and edited for accuracy to become ADA compliant.

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Will there be captioning for Zoom Classroom meetings?

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In a scheduled meeting, if the host has live captioning enabled in their account settings, machine-generated captioning will be available.

• Enabling and managing closed captioning and live transcription

• Live machine captioning will not be available for ad hoc meetings.

• Please note that machine-generated captions are not fully accessible; professional, real-time captioning may be requested in advance as an accommodation through the DRC.

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How do I get technical support?

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For immediate help, Classroom AV support is available from 9 a.m. to 5 p.m. Monday through Friday, at 503-725-4357, extension 2. 

• For less urgent issues or outside of these hours, email help-av@pdx.edu.

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