If you're having trouble connecting to the internet through your wireless connection, you can try doing some troubleshooting on your own before contacting the OIT Help Desk.
Table of Contents
...
maxLevel | 2 |
---|---|
minLevel | 2 |
location | top |
All Device Troubleshooting
Before troubleshooting by specific device, try the following:
Make sure the wireless receiver on your computer is active.
Info |
---|
Some computers have an indicator light that shows if it is active or not. If the light is off, your wireless receiver is off. On laptops, this is often controlled by a button or switch. If you are unsure, refer to your computer's documentation or contact the OIT Help Desk. |
If you're on a non-PSU personal computer, check for updates.
If web pages are still not loading properly for you, clear your browser’s cache.
Info |
---|
The cache holds files from websites temporarily, so that they load faster when you return to the same page. Occasionally, it may be necessary to clear the cache and get new files from the page. |
To clear your browser's cache, follow the appropriate instructions below:
Specific Device Troubleshooting
macOS Troubleshooting
macOS users can try the following methods to solve their wireless connection issues.
Expand | ||
---|---|---|
| ||
If you take too long typing in your credentials, you may receive a "Connection timeout error" message. If this happens:
|
Expand | ||
---|---|---|
| ||
In some instances, the certificate will not be automatically trusted and each time you connect to the network (such as when you use your laptop in a different part of campus), you will be prompted to accept the certificate again. To solve this issue:
|
Expand | ||
---|---|---|
| ||
If you are using a personal computer and/or have administrator access, you can also try refreshing your wireless profile using the following steps:
|
Windows OS Troubleshooting
Expand | ||
---|---|---|
| ||
If you have connected to PSU Wi-Fi before, try forgetting the network before joining it again. To do this, follow these steps:
|
Expand | ||
---|---|---|
| ||
If you have connected to PSU Wi-Fi before, try forgetting the network before joining it again. To do this, follow these steps:
|
Expand | ||
---|---|---|
| ||
If you have connected to PSU Wi-Fi before, try forgetting the network before joining it again. To do this, follow these steps:
|
Clear Your Browser’s Cache
If web pages are still not loading properly for you, it may be an issue with your web browser's cache. The cache holds files from websites temporarily, so that they load faster when you return to the same page. Occasionally it may be necessary to clear out these files and get new ones from the page.
To clear your browser's cache, follow the appropriate instructions
...
below:
...
...
...
...
...
Additional Support Resources
Staff and Faculty members can contact their department's Telecom Coordinator for additional support.
If you're having trouble connecting to the Internet from a wired connection, refer to Troubleshooting wired internet.
...