Active
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Services without
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Charges
Navigate to Main > Reporting > AdHoc Grids > View Grids.
Double-click on the Active Services with 0 Charges item to run its query. Under Perspectives, select Exclude Zero Charge Services.
This report should be empty. If it’s not, do one of the following things for each row:
If a service is no longer being provided, inactivate the service: find the Service ID in the Services list (Main > Services > Type), switch it from Active to Inactive, Save.
If a service is active and should contain a charge, add the appropriate charge, either with a service order or manually.
(If the service is active but it is appropriate for it to have no charges, edit the report perspective to exclude it from future reports.)
Active
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Services with duplicate
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Charges
Navigate to Main > Reporting > AdHoc Grids > View Grids.
Double-click on the Active Services with 2+ Charges item to run its query. Sort the CHARGECOUNT column A-Z.
This report lists all active services with multiple charges. For many services (e.g., server hosting) this is normal and appropriate. But for most Telecom services, multiple charges on a service means duplicate charges, which is a mistake (often caused by Upgrade/Downgrade actions). Study the report to find rows that look wrong: phone service with 2 charges, or other services that we wouldn’t expect to have more than 1 charge. Look up each such service in Main > Services and delete the newer duplicate charge if there is one.
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