Page Comparison

Active Services without (recurring) Charges

1. Navigate to Main > Reporting > AdHoc Grids > View Grids.

2. Double-click on the Active Services with 0 Charges item to run its query. Under Perspectives, select Exclude Zero Charge Services.

3. This report should be empty. If it’s not, do one of the following things for each row:

   1. If a service is no longer being provided, inactivate the service: find the Service ID in the Services list (Main > Services > Type), switch it from Active to Inactive, Save.

   2. If a service is active and should contain a charge, add the appropriate charge, either with a service order or manually.

   3. (If the service is active but it is appropriate for it to have no (recurring) charges, edit the report perspective to exclude it its Type from future reports.)

Active Services with duplicate Charges

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