Page Comparison

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• Printing to the wrong queue

  • Printing in color instead of black and white

  • Printing single-sided instead of double-sided

• Documents being formatted incorrectly

  • Printing a PDF directly from an online resource (Canvas, webpage, etc.)

    • Work-around: begin with downloading the PDF, open the PDF document and print.

• Employees printing “work related materials”

• Anything not caused by a physical issue of a copier

  • Anything out of OIT’s ability to control

To Request a Print Refund

To process your request for a print refund OIT requires that the user compile the following information. To do this, you will need to

1. Provide the lab attendant’s name that you raised the issue with/asked for assistance.

   1. Without this, refund request may be delayed

2. Go to the Student Print Accounting site.

3. Using your PSU Odin credentials, log into the site.

4. Select Recent Print Jobs.

5. Find the transaction in question.

   1. Note: OIT will need the following information to process your print refund:

      1. Date/Time

      2. Printer

      3. Cost

      4. Document Name

6. The reason for requesting the credit

7. To complete the process, go to the Print refund request form, and input the information you gathered from above.

Refund Process

• A refund request is submitted to OIT

• OIT evaluates the request to validate whether it falls within our policy

• It may take a while for OIT to process your request depending on the completeness of the request. All requests will be finalized before the end of the term reset/billing is done.

• All requests are processed by OIT before the term print quota resets.

• OIT will notify the requester if the refund was granted or denied. If a denial is issued, OIT will provide a reason for the denial.

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