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A print job experience an error with the physical copier/printer
Note: the
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The error must be caused by a physical malfunction of the printer. |
Working with a lab attendant and the lab attendant instructs you to print
Note: please
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Please request the lab attendant submit the refund request on your behalf. |
Common Issues
Some common issues that the OIT does not provide refunds for, include but are not limited to:
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Provide the lab attendant’s name that you raised the issue with/asked for assistance.
Without this, refund request may be delayed
Go to the Student Print Accounting site.
Using your PSU Odin credentials, log into the site.
Select Recent Print Jobs.
Find the transaction in question.
Note:OIT will need the following information to process your print refund:
Date/Time
, Printer
, Cost
, and Document Name
The reason for requesting the credit
To complete the process, go to the Print refund request form, and input the information you gathered from above.
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