If you are experiencing telephone problems, report the symptoms to your Telecom Coordinators or directly to Telecommunication Systems.
If your telephone is completely out of service (no dial tone), a technician will address the problem within four hours of your report. Trouble resolution on reports of a less severe nature will be addressed within one business day.
On this page
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Resolve telephone or internet problems |
Phone has no dial toneCheck that phone is plugged into the correct jack. Check that all cords, handset & mounting, are plugged into phone. Verify that a headset is functioning properly. Check to see if another phone works in the same jack. |
Phone cuts out or has intermittent staticMost likely problem is with handset cord. File a report so handset can be replaced. |
Long Distance Authorization Code doesn't workCall the Telecommunication Systems office at 503-725-4434. |
Telephone doesn't ring or calls are going directly to voicemailPhone may have Send Extension or Forwarding features activated. Cancel the Send Extension feature by dialing #88 or the Forwarding feature by dialing #22. |
Computer won't connect to the internetCheck to make sure that the ethernet cable is plugged into the back of the computer and the wall jack. Also try switching the cable to other wall jacks to make sure the jack is active. |
Report issuesTo file a report, please send an |
email to oit-ts-requests@pdx.edu with the following information:
For example: "When I call to a number with a 7 in it, I never reach the intended telephone number." This could indicate a problem with the number pad on your phone and should be reported. Remember when placing a call, if you don't reach the intended number, always try your call a second time to verify correct dialing. |
Further resourcesContact Telecommunication Systems for additional assistance. |