The Adobe Sign e-signature service is offered as an opt-in, paid service to departments at PSU. Technology Coordinators and Group Administrators can enroll in and manage the Adobe Sign service for their departments.
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Technology Coordinators
Technology Coordinators enroll departments in Adobe Sign so they can begin to use the service to send documents and forms. Technology Coordinators also provide local administration for Adobe Sign within a unit, and are responsible for assigning licenses as needed, and assigning users to groups.
Group Administrators
Group administrators have special permissions within their group in Adobe Sign. Departments may have multiple groups, and a group may have several group administrators. A group administrator’s additional permissions include:
Create and run reports for their group.
Create and modify workflows for their group.
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In the future (not yet available), Group Administrators will have the ability to directly add users to their group (rathergroup—rather than requiring designated Technology Coordinators to submit the TC Service Desk form).the Adobe Sign Department Enrollment support form in the Technology Coordinators Desk (TCSD). |
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If
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you are a Technology Coordinator, you
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may submit a
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Adobe Sign Department Enrollment support form to enroll your department
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for the Adobe Sign service using the
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Technology Coordinators Service Desk
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(TCSD). Please review the following sections for the information you’ll need, and instructions for completing the form.
Prepare the Following Information
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If you’re a Technology Coordinator, you can also use the
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Technology Coordinators Service Desk
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(TCSD) to:
Add/remove users
Add/remove groups
Change index codes
Change group settings
Prepare the Following Information
To submit these requests, you’ll need to specify the user, group, or index code that needs to be added, modified, or removed.
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If a user is leaving a department but remaining with the University, once a “Remove User” request is submitted, the user will lose access to send documents and view other documents in the group (if applicable) but will still be able to log in and view past transactions sent or signed from their account. A user's transactions (sent to signed) travel with their account, rather than the group.
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Group administrators can use the Reports tool in Adobe Sign to create usage reports for their groups. This data can also be exported to a .csv format for additional analysis and review. For more information on how to use the Reports tool in Adobe Sign, visit Create and
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Current pricing can be found in the
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Adobe Sign E-signatures Service Catalog Entry.
What is a Transaction?
A transaction is considered to be a document or packet of documents sent to one or more recipients for signature or approval. A transaction is charged once the transaction is sent, even if it must later be cancelled or expires. Requesting multiple Adobe Sign users for your department may be done without an additional cost.
When Does my Department get Charged for Transactions?
Departments are charged for transactions one month in arrears through a Banner JV. For instance, transactions sent between March 1 and March 31 will be charged at the end of April. The Banner charges will appear under the normal technology JV which begins JCXXXXXX in account code 22012.
What Counts as a Transaction?
Document statuses
Adobe Sign has a number of statuses used to determine where a document is in its life cycle, as well as to identify what counts as a transaction for billing purposes. Group administrators can also view their group’s usage and transaction statuses with the Reports tool in Adobe Sign.
Below are some of the statuses a document may be in, when it occurs, and if it is charged as a transaction:
Status | Reason | Charged as Transaction? |
ABANDONED_BEFORE_SEND | User left the document creation process while in progress and the transaction was not sent. | No |
ARCHIVED | Status is no longer in use. | No |
Authoring | Document is being created but hasn’t been sent yet. | No |
Canceled | Transaction has been declined by the sender or a recipient. | Yes |
Completed | Transaction has been signed by all recipients and completed. | Yes (*except for the self-signing use case listed below) |
Expired | Completion deadline for the transaction has passed and the transaction has been canceled. | Yes |
FORM_PROTOTYPE | Documents created as a library template instead of being sent. | No |
In Process | Transaction is currently out for approval or signature. | Yes |
PREFILL | Transaction is waiting for the sender to prefill the document. Once completed, transaction will move to “In Process.” | No |
WIDGET_WAITING_FOR_VERIFICATION | Used for web forms when a transaction is waiting for the form initiator to verify their email address. Once completed, transaction will move to “Completed.” | No |
Self-Signing Use Case Exception
If you need to create a transaction where you are the only form filler and signer, you can use the Fill and Sign tool in Adobe Sign. Transactions sent through this method are marked with a status of “Completed” but are not charged as a transaction. For more information on how to use this tool, visit Fill and
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Document Yourself (Adobe Help).
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