If your computer has malware, PSU’s wireless (Wi-Fi) network can detect it and block your device from accessing campus Wi-Fi.
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The virus will need to be removed from your computer before the Wi-Fi block can be removed. |
PSU-Owned Computers
If a PSU-owned computer has been blocked from using PSU Wi-Fi due to a virus, please contact the OIT Help Desk for assistance at your earliest convenience.
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The most effective way to troubleshoot Wi-Fi connection issues is in person. If possible, please bring your device to the OIT Help Desk in the Fariborz Maseeh Hall (FMH) Student Services Lobby. |
Personal Computers
You will need remove the virus yourself or pay a repair shop to remove it. Once this is done, please bring your computer device to the OIT Help Desk for verification to in the Fariborz Maseeh Hall (FMH) Student Services Lobby in order to verify that the virus has been removed and have the block lifted.
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To remove the virus from a computer, the hard drive where Windows is installed, usually C drive, will need to be formatted and the Windows will need to be reinstalled. Simply reinstalling Windows over top of an existing installation, without performing a format, will not remove the virus. |
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