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If you have any questions or need additional assistance, please refer to the Technology Coordinator FAQ, and do not hesitate to call our office at 5-4434 or email contact us at help-tdc@pdxsmo@pdx.edu.

Remove a TC

1. Assign the Jira ticket to yourself, but wait for it to be Approved by someone on the TC Approvers list (Cognos > Departments > OIT > TC Approvers [click Finish])

   1. If it takes a long time, and you suspect the Approver might have ignored the email, make them a Request Participant and send an email explaining the situation and asking for approval.

   2. If the approver is not on that list, email Reporter via Jira ticket suggesting a different approver on the list and help move approval logistics forward.

2. Once approved, move the status to In Progress

3. Remove the TC

   1. Remove from the Technology Coordinators List (and check to see if they’re remaining a TC for another department, in which case skip the remaining removal steps)

   2. Remove the TC from the TC Google Group

   3. Remove access from the TCSD by creating a subtask for the “Digital Accessibility & Content” team to remove TC as a Customer of the TCSD.

   4. Remove user from PCR-360:

      1. On the blue Main tab on the left, select People > Workers/Contacts

         1. Search the user and double click on their name

         2. Under Type Remove User and Coordinator

      2. On the orange Admin tab on the left, select User Management > Users

         1. Search for the TC and double click on their name.

         2. Click the Inactive button (this will turn the record red)

         3. Click Save and Close

4. Resolve the Jira ticket, sending this email:

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