General guidance about creating new services & charges in PCR
Create charge(s) first, then services.
The names, descriptions, and category tree organization of charges are visible and prominent on customer bills. Keep this in mind when naming and organizing charges.
Only serviceIDs and service catalog item names are used to organize charges in the Services section of bills – service category/folder organization isn’t visible.
Charge (catalog item)
Add
Navigate to Main > Catalog > Charges
If the charge should have a Parent folder/hierarchy, navigate there.
Click Add
Provide Name, Description, Type, Default Amount modeled on a similar charge catalog item
Check Allow Override Amount if default amount should be customizable per instance
Set Qty to Disabled if this charge is only billed in full, to Whole if it scales per unit (for instance, if the charge is per GB and will be multiplied by a number of GB)
Set Revenue and Expense exactly as found on another similar charge catalog item, if not provided by the Parent.
Revenue must be the OIT index that should receive revenue from this charge (ask Michele if you’re not sure)
Revenue object codes must begin with “0”; Expense object codes must start with “2” (ask Michele if you’re not sure)
Click Save and review your addition.
If you are adding a Monthly Recurring charge, make sure to create a matching Annual Recurring version whose charge code has “Y” affixed to the front of its name.
Modify
When you modify the price for a recurring charge, make sure to select Update – Date to Last Billed so that the next billing cycle uses only the new price. (Otherwise the customer may be billed twice, once at the old price and once at the new.) [PCR-360 Documentation]
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Navigate to Main > Catalog > Services
If the charge service should have a Parent folder/hierarchy, navigate there.
Click Add
Provide Name (using style from other similar services)
Check Assignable
Set Revenue exactly as found on another similar charge catalog item, if not provided by the ParentLeave Revenue and GLA object code empty if possible, to let these be set by Charges. If you need to override the Charges' settings when they are included in this Service, set them here at the Service level.
Revenue must be the OIT index that should receive revenue from this charge (ask Michele if you’re not sure)
Add Default Charge(s) if every instance always includes one or more charge items at a basic level. Otherwise leave this empty, to be provided when service instance is set up.
Click Save and review your addition.
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Update contact info in Contact Information & PCR-360 (People > Departmental Hierarchy)
Remove/Offboard
If customer has a final account balance due that they are not going to pay, write it off
PCR-360: Enter and process a quasi-payment in Admin > Billing > Payments > Add, confirm balance goes to $0
Method of payment: “Write Off”
Description: “Write off final balance”
Everything else (date, invoices, amount, etc.) like a normal payment
Cash Customers: enter a matching quasi-payment line “Write off final balance” so balance goes to $0
Move customer rows on Contact Information onto Inactive Contacts tab
Move tab in Cash Customers after STOP BOOKEND tab and hide connected row on the Receivables tab
Mark customer in PCR-360 (Catalog > G/L Accounts) as Inactive
In Departmental Hierarchy, find customer Department under CASH category and move into Inactive subcategory
Review balance/bills
Reporting > Bills/Calls > GLA Account Management
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You can add, edit, and remove expense and revenue object codes in Admin > Billing > Object Codes.
GLAs
Banner index codes are imported automatically every night. Setting the Revenue flag on a particular index code requires a Jira request to PCR /wiki/spaces/ICAT/pages/2205647320 every night.
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