The Adobe Sign e-signature service is offered as an opt-in, paid service to departments at PSU. Technology Coordinators and Group Administrators can enroll in and manage the Adobe Sign service for their departments.
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Charges for Adobe Sign Pricing
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Technology Coordinators
Technology Coordinators enroll departments in Adobe Sign so they can begin to use the service to send documents and forms. Technology Coordinators also provide local administration for Adobe Sign within a unit, and are responsible for assigning licenses as needed, and assigning users to groups.
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Create and run reports for their group.
Create and modify workflows for their group.
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In the future (not yet available), Group Administrators will have the ability to directly add users to their |
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group—rather than requiring designated Technology Coordinators to submit |
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the Adobe Sign Department Enrollment support form in the Technology Coordinators Desk (TCSD). |
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If you’re you are a Technology Coordinator, you can may submit a request Adobe Sign Department Enrollment support form to enroll your department into for the Adobe Sign service using the TC Technology Coordinators Service Desk in the PSU Help Center(TCSD). Please review the following sections for the information you’ll need, and instructions for completing the form.
Prepare the Following Information
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If you’re a Technology Coordinator, you can also use the TC Technology Coordinators Service Desk in the PSU Help Center to(TCSD) to:
Add/remove users
Add/remove groups
Change index codes
Change group settings
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If a user is leaving a department but remaining with the University, once a “Remove User” request is submitted, the user will lose access to send documents and view other documents in the group (if applicable) but will still be able to log in and view past transactions sent or signed from their account. A user's transactions (sent to signed) travel with their account, rather than the group.
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Group administrators can use the Reports tool in Adobe Sign to create usage reports for their groups. This data can also be exported to a .csv format for additional analysis and review. For more information on how to use the Reports tool in Adobe Sign, visit Create and Run Reports (Adobe Help).
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Current pricing can be found in the Adobe Sign E-signatures Service Catalog Entry.
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Below are some of the statuses a document may be in, when it occurs, and if it is charged as a transaction:
Status | Reason | Charged as Transaction? |
ABANDONED_BEFORE_SEND | User left the document creation process while in progress and the transaction was not sent. | No |
ARCHIVED | Status is no longer in use. | No |
Authoring | Document is being created but hasn’t been sent yet. | No |
Canceled | Transaction has been declined by the sender or a recipient. | Yes |
Completed | Transaction has been signed by all recipients and completed. | Yes (*except for the self-signing use case listed below) |
Expired | Completion deadline for the transaction has passed and the transaction has been canceled. | Yes |
FORM_PROTOTYPE | Documents created as a library template instead of being sent. | No |
In Process | Transaction is currently out for approval or signature. | Yes |
PREFILL | Transaction is waiting for the sender to prefill the document. Once completed, transaction will move to “In Process.” | No |
WIDGET_WAITING_FOR_VERIFICATION | Used for web forms when a transaction is waiting for the form initiator to verify their email address. Once completed, transaction will move to “Completed.” | No |
Self-Signing Use Case Exception
If you need to create a transaction where you are the only form filler and signer, you can use the Fill and Sign tool in Adobe Sign. Transactions sent through this method are marked with a status of “Completed” but are not charged as a transaction. For more information on how to use this tool, visit Fill and Sign a Document Yourself (Adobe Help).
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