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  1. Provide the lab attendant’s name that you raised the issue with/asked for assistance.

    • Without this, refund request may be delayed

  2. Go to the Student Print Accounting site.

  3. Using your PSU Odin credentials, log into the site.

  4. Select Recent Print Jobs.

  5. Find the transaction in question.

    • OIT will need the following information to process your print refund: Date/Time, Printer, Cost, and Document Name

  6. The reason for requesting the credit

  7. To complete the process, go to the Print refund request form, and input the information you gathered from above.

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