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More precise meaning: count of JSM Incidents and Service Requests assigned to OIT Support Teams in centrally-managed campus-facing support desks (not OITSD or TSD or AUXS) resolved between October 1 - September 30
Exact JQL: project in ("IT Service Desk","PSU Support Desk","TC Service Desk","Agent Support Desk","Faculty Support Desk","Student Support Desk") AND "Support Team[Select List (cascading)]" in ("OIT") AND issuetype in("Incident","Service Request","Service Request with Approvals","Service Request with Approvals - All Required") AND resolved >= 2023-10-01 AND resolved < 2024-10-01
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More precise meaning: average of all Satisfaction scores for JSM Incidents and Service Requests assigned to OIT Support Teams in centrally-managed campus-facing support desks (not OITSD or TSD or AUXS) resolved between October 1 - September 30
Exact JQL: project in ("IT Service Desk","PSU Support Desk","TC Service Desk","Agent Support Desk","Faculty Support Desk","Student Support Desk") AND "Support Team[Select List (cascading)]" in ("OIT") AND issuetype in("Incident","Service Request","Service Request with Approvals","Service Request with Approvals - All Required") AND resolved >= 2023-10-01 AND resolved < 2024-10-01 AND Satisfaction IS NOT EMPTY (same as above, with the added final clause)
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