for teams who enter their own service orders into the PCR-360 billing system
PCR-360 is the web application (administered by the ICAT team using virtual servers managed by the LAP team) that OIT uses to bill campus and external customers for service. This tutorial is intended to introduce you to the basic mechanics of entering service orders to trigger one-time or recurring billing for services provided by your team.
First head to https://pcr360.tel.pdx.edu/ and log in via SSO.
Navigate to Main (blue) tab > Service Desk > Service Orders:
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To create a new service order, click the green + Add button (green):
This brings up the Add New Service Order dialog:
Enter your service details:
SD Type: Service Order
Source: Web
Service rep: this is you!
Description: something to identify this one-time charge or recurring service fee to the service that was provided, for instance:
Jira ticket #
Team-internal quote/project/billing code that your customer will recognize
Identifying details, dates, etc.
Owner - Department: Enter the index code you want to bill the fee to
If PCR doesn’t recognize the index code and populate the Owner - Department, then contact Indy
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GLA (general ledger account) tab
Verify index code you entered appears on GLA tab
Copy and paste populated GLA into Default Action Expense GLA box
Charges tab
+ Add button (green)
Add New Service Desk Charges
Charge catalog
AVEVENT - AV Event Services (Nonrecurring)
Charge amount will default to $0.00
Enter actual charge amount in Charge Override Amount box
Save
Manage Service Order
Change status from pending to complete
Save
Change status from complete to finalize
Save
Enter billing date: today’s date, or the date service was rendered, but always some date within the current billing period (21st-20th of each month)
Copy and paste Service Order number to JIRA ticket
Search for a service order
Main tab > service orders > Search or Filter the grid data
Enter service order number
Additional notes
Billing periods end on the 20th of every month; bills are actually generated on ~22nd-24th and Banner JVs post ~23rd-31st
Ask Brent or call 5-INDY for help
PSU Telecom Customer Center
Billing > View bill
Enter index code whose bill you want to view into Charge Account field