Reporting External PDF Accessibility Issues

Sample Email to another PSU Department

Subject: Accessibility for PDFs on the PSU Website

Body:

Hello!

Our department is engaged in an ongoing effort to ensure that our website is accessible to people with disabilities, in alignment with PSU’s policy on digital accessibility. As part of our accessibility review, we have found that we are linking to inaccessible content published on your site:

• [insert link(s) here]

Please let us know if there are any plans or a timeline for making this content more accessible. This information will assist us in determining the most appropriate either temporary or permanent means to ensure accessible access.

If you need assistance or advice, the Office of Information Technology’s Accessibility and Content team provides internal resources on PDF accessibility. You may also reach out to them directly at help-accessibility@pdx.edu or schedule a digital accessibility consultation.

Thank you so much!

[NAME]

Sample Email to an External Organization

Subject: Accessibility for PDFs on the PSU Website

Body:

Hello!

Our department is engaged in an ongoing effort to ensure that our website is accessible to people with disabilities, in alignment with PSU’s policy on digital accessibility. As part of our accessibility review, we have found that we are linking to inaccessible content published on your site:

• [insert link(s) here]

Please let us know if there are any plans or a timeline for making this content more accessible. This information will assist us in determining the most appropriate either temporary or permanent means to ensure accessible access.

Accessibility consultancies, like WebAIM, provide public-facing resources on PDF accessibility. There are also several PDF accessibility service providers who offer paid accessibility training and remediation services.

Thank you so much!

[NAME]