AVAYA One-X Communicator Setup and User Guide

Installation Process for AVAYA Communicator

Method 1: AVAYA Communicator Installation (Self-Service Software)

1. Open Self-Service Software on your computer and select or search for AVAYA Communicator

2. Continue to the AVAYA Communicator Configuration section of this guide.

Method 2: AVAYA Communicator Installation (Manual Installation)

1. Select your language of choice, then select Next

2. Select Next

3. Accept the terms and agreement and select Next

4. Select Complete for the setup type

5. Select Next

6. Select Install

7. The installation will complete (so long as Google Chrome or Microsoft Office is closed). Select finish when the wizard is complete

AVAYA Communicator Configuration

Whether you have installed the AVAYA Communicator program through Self-Service Software or through a manual installation, the program will still require configuration. Please go through the following steps to ensure that the program has been setup correctly.

1. Open One-X Communicator, close the initial setup screen, Communicator will then prompt for a login

2. Select the gear in the upper right corner

3. Select Settings

General Settings for Telephony tab

• H.323 needs to be selected

• Extension and password will be assigned to each user

• Server list will only have one IP address (if you do not have an IP address, reach out to help-icat@pdx.edu)

• After you select H.323 and enter your extension and password. You may need to select OK and allow AVAYA to restart for your window

• Within the Accounts section in the Login tab for AVAYA Communicator, Login is not connected your PSU Odin and should be left blank

General Settings for Outgoing Calls Tab

1. Place and receive calls using This Computer

2. Select Enable Emergency Call Handling Features

General Settings for Dialing Rules Tab

• Enter all fields and checks as shown

  • Number to dial to access an outside line: 9

  • Your country code: 1

  • Your area/city code: (leave this field blank)

  • PBX Main Prefix: (leave this field blank)

  • Number to dial for long distance called: 1

  • Number to dial for international calls: 011

  • Extension length for internal extension calls: 5

  • Length of national phone numbers (including area/city code): 10

• Select Apply dialing rules for outgoing calls

General Settings for Audio Tab

1. Select Basic tab

2. Select Microphone and speaker to use

3. Select ring on incoming calls

4. Select ring additional device

General Settings for Network Tab

Network setting should reflect the following:

• Network Settings

  • Low: 1024

  • High 65535

• Quality of Service (QOS) Settings

  • Use Differentiated Services for Audio should be checked.

    • DSCP: 46

  • Use 802.1p prioritization for Audio should be checked

    • Priority: 6

After the setup is complete, connect to Virtual Private Network (VPN) at vpn.pdx.edu/full by following instructions in the PSU Help Center

1. Open One-X Communicator

2. Login extension and password will auto-populate.

3. Select place and receive calls using this computer

4. Select log in

Setup Software Client

1. Select the icon to show the icon Enter name and number located farthest to the right of the program window

2. A keypad will appear

Login Process

1. Select Login

2. Type in your Agent ID within the interface and select the red receiver icon to hang up

3. To start taking calls, select Auto-In

4. To hang up, select the red receiver

Changing Status

1. When aftercall work is needed, select Auxwork or AfterCall

2. The screen will change and the call will hang up automatically or you can select the red receiver to hang up

3. To resume taking calls, select Auto-In

Logout Process

1. To logout, select Logout

2. The screen will change and call will hang up automatically or you can select the red receiver to hang up

3. To logout of the client, select the gear icon to access the menu

4. from the menu, select Log Out