Import Toll Free usage charges into PCR-360

Michele exports service usage report/invoice and emails help-billing →

  1. Create one service order for all charges (Main > Service Desk > Service Orders)

    1. Owner - Department: 610300: TEL Telecommunications

    2. Requestor: Webber, Michele

    3. Description like: Ticket# ITSD-86303 AT&T Toll Free Usage Rebilling, Banner I10755594, August 2023

  2. Create charge for each line/usage in report, with charge override for actual amount, GLA override for index code, Customer-friendly description

    1. 800 Numbers: charge code TOLLFR-USAGE, one charge for each 800 number, Description like Toll-free billing for July 2021 on line 800-879-5088

      1. (Amount to bill for each 800 number is in far right column, where Michele has allocated taxes/fees proportionally and added to base “Discount Charges”)

  3. Save, Verify total charge amount, change Status to Completed, Save, change Status to Finalized, Save.

 

SME review status

Next due

SME review status

Next due

CURRENT

Mar 18, 2025