Cash customer service standards

“Cash customer” means entities external to the University who get technology services from OIT and pay in money instead of internal chargebacks.

Who qualifies to be a cash customer?

• Partners (entities that share or are adjacent to our mission)

  • Peer institutions: OHSU

  • Higher education government/regulatory apparatus: HECC, Governor’s Pilot

  • Municipal/utility infrastructure: PGE

  • Unions: AAUP

  • Condo associations: ASRC, Vanport Building

• Vendors (entities that the University (or a partner) pays to provide service to us)

  • to PSU: Chartwells, Swinerton, Skanska

  • to partners: CBRE

• Retail tenants (retail business who are tenants in buildings the University own & manage)

  • Tipsy Teapot, Coco Donuts, Best Baguette

What services can cash customers get?

• Communication and Collaboration

  • Partners & vendors can get phone + data service for a single person by paying the external communication station rate (similar to what employees get). (This includes Google Voice, wired internet, and Wi-Fi.)

  • Retail tenants can get Tenant Internet Access for a single port

• Infrastructure

  • Partners can get Data Center Colocation

• Research

  • Who can use HPC?