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Digital Media Remediation Services

Digital Media Remediation Services

Table of Contents

The Office of Information Technology (OIT) offers accessibility remediation from industry-standard external vendors, at cost, for inaccessible, non-HTML digital resources including audio, video, and document files.

Audio and Video Files

Audio Description

  1. Request Audio Description at Cost

    • Request Digital Accessibility Support via the PSU Help Center.

    • Under Service Selection, select Digital Media Remediation.

    • Under Digital Resource Type, select Video File.

    • Share your video file using one of the following fields:

      • Direct Google Drive or Media Space URL

      • Attached Audio, Video, or Document File

    • Add any Additional Notes regarding video complexity, speaker names, etc.

    • Select Submit.

  2. Receive a Quote for Audio Description

    • OIT will reach out to you within 3-5 business days with a cost and turnaround time estimate.

  3. Approve Audio Description Services

    • Reply to your Digital Accessibility Support ticket to indicate your approval of the provided cost and turnaround time estimate.

  4. Receive Audio Description File

    • OIT will share your completed audio description file via your ticket, with instructions for uploading.

Estimated Audio Description Costs (from 3Play Media)

  • Standard → $7.25 per video minute
    Standard videos have lengthy pauses or no speech, leaving room to fit in narration.

  • Extended → $11.50 per video minute
    Extended videos contain lots of visual elements and/or speech with minimal pauses.

Transcription and Captioning

  1. Request Transcription and Captioning at Cost

    • Request Digital Accessibility Support via the PSU Help Center.

    • Under Service Selection, select Digital Media Remediation.

    • Under Digital Resource Type, select Audio File or Video File.

    • Share your audio or video file using one of the following fields:

      • Direct Google Drive or Media Space URL

      • Attached Audio, Video, or Document File

    • Add any Additional Notes regarding audio or video complexity, etc.

    • Select Submit.

  2. Receive a Quote for Transcription and Captioning

    • OIT will reach out to you within 3-5 business days with a cost and turnaround time estimate.

  3. Approve Transcription and Captioning Services

    • Reply to your Digital Accessibility Support ticket to indicate your approval of the provided cost and turnaround time estimate.

  4. Receive Transcription and Captioning File(s)

    • OIT will share your completed transcription and/or captioning file(s) via your ticket, with instructions for uploading.

Estimated Transcription and Captioning Costs (from 3Play Media)

  • Standard (4 business days) → $1.85 per video minute

  • Expedited (2 business days) → $2.60 per video minute

  • Rush (1 business day) → $3.35 per video minute

Electronic Documents

Electronic documents may include Google Docs, Slides, or Sheets; Microsoft Word, PowerPoint, or Excel; or Portable Document Format (PDF).

  1. Request Document Remediation at Cost

    • Request Digital Accessibility Support via the PSU Help Center.

    • Under Service Selection, select Digital Media Remediation.

    • Under Digital Resource Type, select Document File.

    • Share your document file using one of the following fields:

      • Direct Google Drive or Media Space URL

      • Attached Audio, Video, or Document File

    • Add any Additional Notes regarding document complexity, etc.

    • Select Submit.

  2. Receive a Quote for Document Remediation

    • OIT will reach out to you within 3-5 business days with a cost and turnaround estimate.

  3. Approve Document Remediation Services

    • Reply to your Digital Accessibility Support ticket to indicate your approval of the provided cost and turnaround estimate.

  4. Receive Remediated Document File(s)

    • OIT will share your remediation document file via your ticket.

Estimated Electronic Document Remediation Costs (from Grackle Docs)

Longer documents or documents containing STEM, complex illustrative or graphic content will require additional hourly work. Cost and turnaround estimates will be based on Grackle Docs’ assessment of the length and complexity of your electronic document.

If you have any additional questions regarding digital accessibility for non-instructional digital resources at PSU, please submit a request for Digital Accessibility Support.

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