for teams who enter their own service orders
PCR-360
Main tab (blue)
Service desk
Service orders
+ Add button (green)
To create new service order
Manage service order
SD Type
Service order
Source
Web
Service rep
Kendra Lynn
Description
Something to link the JIRA ticket and EMS bill with the PCR-360 service order
Example
JIRA ticket #
ITSD-12345
EMS reservation #
EMS- 54321
Date of event
Also include
organization / department?
Name of event?
Owner - department
Enter the index code you want to bill
If PCR doesn’t recognize the index code and populate the Owner - Department then contact Indy
GLA = general ledger account
GLA tab
Verify index code you entered appears on GLA tab
Copy and paste populated GLA into Default Action Expense GLA box
Charges tab
+ Add button (green)
Add New Service Desk Charges
Charge catalog
AVEVENT - AV Event Services (Nonrecurring)
Charge amount will default to $0.00
Enter actual charge amount in Charge Override Amount box
Save
Manage Service Order
Change status from pending to complete
Save
Change status from complete to finalize
Save
Enter billing date: today’s date, or the date service was rendered, but always some date within the current billing period (21st-20th of each month)
Copy and paste Service Order number to JIRA ticket
Search for a service order
Main tab > service orders > Search or Filter the grid data
Enter service order number
Additional notes
Billing periods end on the 20th of every month; bills are actually generated on ~22nd-24th and Banner JVs post ~23rd-31st
Ask Brent or call 5-INDY for help
PSU Telecom Customer Center
Billing > View bill
Enter index code whose bill you want to view into Charge Account field