{"xsrfToken":"7a79816817607ebb0bc116fc8ec7d3f1f771a778_lout","branding":{"id":"1014","key":"student","name":"PSU Support Desk","portalBaseUrl":"/servicedesk/customer/portal/1014","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1014/1021","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0c140c","headerLinkHoverBGColor":"#0c140c","headerBadgeColor":"#0c140c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f44e12e0-62fd-46d6-b25a-9e35d04bf911/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWQ4YTkwNi0xYmRiLTQyMjktYTM2OC05ODRhMjllZWM1OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY0NGUxMmUwLTYyZmQtNDZkNi1iMjVhLTllMzVkMDRiZjkxMSI6WyJyZWFkIl19LCJleHAiOjE3NDc4NDA1MTgsIm5iZiI6MTc0NzgzOTkxOH0.rwVQcruG0eYIt1xM5ss-qBMNeZCuCBdlJd-TphQwuIU&client=71d8a906-1bdb-4229-a368-984a29eec596&mode=fit","logoId":"f44e12e0-62fd-46d6-b25a-9e35d04bf911","isLogoAvailable":true,"helpCenterTitle":"Welcome to the PSU Help Center","sharedPortalName":"PSU Help Center","userInitialAnnouncementMessageWiki":"<p>Use the <b>Search</b> bar above or individual <b>Portals</b> below to find support resources and request forms for teaching, learning, and technology services. You may also connect directly with the <a href=\"https://www.pdx.edu/technology/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">OIT Help Desk</a> or <a href=\"https://www.pdx.edu/academic-innovation/teaching-support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">OAI Teaching Support</a>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the PSU Help Center","sharedPortalName":"PSU Help Center","announcementMessage":"Use the *Search* bar above or individual *Portals* below to find support resources and request forms for teaching, learning, and technology services. You may also connect directly with the [OIT Help Desk|https://www.pdx.edu/technology/support] or [OAI Teaching Support|https://www.pdx.edu/academic-innovation/teaching-support].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6d8d24","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1014","key":"student","projectId":19433,"serviceDeskId":1014,"name":"PSU Support Desk","description":"<p><b>PSU students and employees</b> may request support for technology and other campus services.</p>","portalBaseUrl":"/servicedesk/customer/portal/1014","reqTypes":[{"id":"1369","name":"Add or Manage a PSU Email Alias","descriptionHtml":"","callToAction":"Add or Manage a PSU Email Alias","introHtml":"<p>Faculty, staff, and students may request to add, remove, or change an alias for an Odin (pdx.edu) email account.</p>","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[1065],"key":""},{"id":"1356","name":"Create or Manage a Google Group","descriptionHtml":"<p>Please note that moderation will be enabled by default on newly created Groups. Moderation sends all messages to a queue, where they’ll await approval by the Group’s owners. This setting, along with other Group settings, can be changed any time. Please refer to <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/1014/article/3124757032\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Google Groups at PSU</a></ins> for more information.</p>","callToAction":"Create or Manage a Google Group","introHtml":"<p>Faculty, staff, and students may request to add, remove, or change a Google Group.</p>","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[1065],"key":""},{"id":"1358","name":"Get General IT Support","descriptionHtml":"","callToAction":"Get General IT Support","introHtml":"<p>Faculty, staff, and students may get support with general IT problems and questions.</p>","icon":15125,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15125","groups":[1065],"key":""},{"id":"2423","name":"myPSU Feedback","descriptionHtml":"<p>Use this form to submit feedback on myPSU. If you’re experiencing an issue with or have feedback regarding Canvas, or with your personal data (name, financial data, classes, account information, etc.), please <ins><a href=\"https://www.pdx.edu/technology/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">contact the Help Desk</a></ins>.</p>","callToAction":"myPSU Feedback","introHtml":"<p>Submit feedback on myPSU</p>","icon":17782,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17782","groups":[1065],"key":""},{"id":"1359","name":"Report a Room Technology Problem","descriptionHtml":"","callToAction":"Report a Room Technology Problem","introHtml":"<p>Faculty, staff, and students may report a problem with equipment or AV technology in a computer lab, classroom, or conference room.</p>","icon":15123,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15123","groups":[1065],"key":""},{"id":"1360","name":"Request a Student Print Refund","descriptionHtml":"","callToAction":"Request a Student Print Refund","introHtml":"<p>Students may request a print credit refund.</p>","icon":15118,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15118","groups":[1065],"key":""},{"id":"1355","name":"Request an Odin Account Rename","descriptionHtml":"<p><b>This form is for faculty, staff, and students who need to rename an existing Odin account.</b> If you require assistance using or accessing your Odin account, or have any other technical questions, please submit a request to +<a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/1014/create/1358\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get General IT Support</a>.</p>","callToAction":"Request an Odin Account Rename","introHtml":"<p>Faculty, staff, and students may request an Odin account rename.</p>","icon":15117,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15117","groups":[1065],"key":""},{"id":"1367","name":"Request Classroom AV Support","descriptionHtml":"","callToAction":"Request Classroom AV Support","introHtml":"<p>Faculty, staff, and students may request support with classroom AV systems, including Zoom.</p>","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[1065],"key":""},{"id":"1363","name":"Request Microcredential Information","descriptionHtml":"","callToAction":"Request Microcredential Information","introHtml":"<p>Faculty, staff, and enrolled students may use this form to request information regarding microcredential programs at PSU.</p>","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[1067],"key":""},{"id":"1366","name":"Request Microcredential Support","descriptionHtml":"","callToAction":"Request Microcredential Support","introHtml":"<p>Faculty, staff, and students who are currently enrolled in a microcredential program at PSU may use this form to request support.</p>","icon":15136,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15136","groups":[1067],"key":""},{"id":"1364","name":"Request Qualtrics Support","descriptionHtml":"","callToAction":"Request Qualtrics Support","introHtml":"<p>Faculty, staff, and students may request support using Qualtrics.</p>","icon":15114,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15114","groups":[1065],"key":""},{"id":"1365","name":"Request Research Computing Access","descriptionHtml":"","callToAction":"Request Research Computing Access","introHtml":"<p>Faculty, staff, and students may request access to Research Computing general Linux servers, HPC clusters, research Windows Remote Desktop Services cluster, and data transfer nodes.</p>","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15113","groups":[1065],"key":""},{"id":"1368","name":"Restore a Network Drive File","descriptionHtml":"","callToAction":"Restore a Network Drive File","introHtml":"<p>Faculty, staff, and students may submit a request to restore a network drive file from backup.</p>","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[1065],"key":""},{"id":"2390","name":"*OIT Help Desk Quick Ticket","descriptionHtml":"","callToAction":"*OIT Help Desk Quick Ticket","introHtml":"<p>Help Desk Quick Ticket</p>","icon":15143,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15143","groups":[],"key":""},{"id":"1349","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"<p>Request received from your email support channel.</p>","icon":15668,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15668","groups":[],"key":""}],"reqGroups":[{"id":1065,"name":"Technology Support"},{"id":1067,"name":"Academic Services"}],"orderMapping":{"1065":[1369,1368,1367,1365,1364,1360,1359,1358,1356,1355,2423],"1067":[1366,1363]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b763209-d91e-381f-8264-cc7fcae7d4c4","appLinkName":"","appLinkUrl":"","spaceKey":"SKB","spaceName":"Public Support Desk Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PSU","serviceDeskId":1014,"kbLinkDomainURLs":["https://portlandstate.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1014,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PSU","userLanguageHeader":"","userLanguageMessageWiki":"<p>Use the <b>Request Forms</b> below to get help with teaching, learning, and technology services. You may also connect directly with the <a href=\"https://www.pdx.edu/technology/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">OIT Help Desk</a> or <a href=\"https://www.pdx.edu/academic-innovation/teaching-support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">OAI Teaching Support</a>.</p>","defaultLanguageHeader":"","defaultLanguageMessage":"Use the *Request Forms* below to get help with teaching, learning, and technology services. You may also connect directly with the [OIT Help Desk|https://www.pdx.edu/technology/support] or [OAI Teaching Support|https://www.pdx.edu/academic-innovation/teaching-support].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWQ4YTkwNi0xYmRiLTQyMjktYTM2OC05ODRhMjllZWM1OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE5NDMzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc4NDExMTgsIm5iZiI6MTc0NzgzOTkxOH0.1IWVyd5vn1sM0cfm-9LtyfTahz0BRSSm5ECkOO0_l7o","targetCollection":"upload-project-19433","endpointUrl":"https://api.media.atlassian.com","clientId":"71d8a906-1bdb-4229-a368-984a29eec596","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":1359,"projectId":19433,"form":{"name":"Report a Room Technology Problem","descriptionHtml":"","callToAction":"Report a Room Technology Problem","intro":"<p>Faculty, staff, and students may report a problem with equipment or AV technology in a computer lab, classroom, or conference room.</p>","instructions":"","icon":15123,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15123","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary of Problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_13660","fieldConfigId":"16620","label":"SDO Categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["12768","12775"],"values":[{"value":"12768","label":"No value","selected":false,"children":[{"value":"12775","label":"No value","selected":false,"children":[]}]},{"value":"12769","label":"Account","selected":false,"children":[{"value":"12778","label":"Affiliate","selected":false,"children":[]},{"value":"12779","label":"Alumni ","selected":false,"children":[]},{"value":"12776","label":"Creation","selected":false,"children":[]},{"value":"12785","label":"Data restore","selected":false,"children":[]},{"value":"12781","label":"Expired","selected":false,"children":[]},{"value":"12782","label":"Guest","selected":false,"children":[]},{"value":"12777","label":"Maintenance ","selected":false,"children":[]},{"value":"12783","label":"Password reset","selected":false,"children":[]},{"value":"12784","label":"Permissions","selected":false,"children":[]},{"value":"12780","label":"Sec disabled","selected":false,"children":[]},{"value":"12786","label":"Service","selected":false,"children":[]},{"value":"12836","label":"Other","selected":false,"children":[]}]},{"value":"12770","label":"Hardware","selected":false,"children":[{"value":"12787","label":"Classroom technology ","selected":false,"children":[]},{"value":"12788","label":"Computer","selected":false,"children":[]},{"value":"12789","label":"Labs","selected":false,"children":[]},{"value":"12790","label":"Network","selected":false,"children":[]},{"value":"12791","label":"Peripherals","selected":false,"children":[]},{"value":"12792","label":"Printer","selected":false,"children":[]},{"value":"12793","label":"Wireless","selected":false,"children":[]},{"value":"12837","label":"Other","selected":false,"children":[]}]},{"value":"12772","label":"Platform","selected":false,"children":[{"value":"12799","label":"Banner","selected":false,"children":[]},{"value":"12800","label":"Banweb","selected":false,"children":[]},{"value":"13874","label":"Canvas","selected":false,"children":[]},{"value":"12801","label":"D2L","selected":false,"children":[]},{"value":"12802","label":"Duo","selected":false,"children":[]},{"value":"12803","label":"Device registration","selected":false,"children":[]},{"value":"12804","label":"Email","selected":false,"children":[]},{"value":"12805","label":"File shares","selected":false,"children":[]},{"value":"12806","label":"GSuite","selected":false,"children":[]},{"value":"12807","label":"Legacy","selected":false,"children":[]},{"value":"12808","label":"MediaSpace","selected":false,"children":[]},{"value":"12810","label":"Outage","selected":false,"children":[]},{"value":"12811","label":"PebblePad","selected":false,"children":[]},{"value":"12812","label":"ResNet","selected":false,"children":[]},{"value":"12813","label":"Turnitin","selected":false,"children":[]},{"value":"12814","label":"VPN","selected":false,"children":[]},{"value":"13231","label":"Zoom","selected":false,"children":[]},{"value":"12809","label":"Other","selected":false,"children":[]}]},{"value":"12773","label":"Referral","selected":false,"children":[{"value":"12815","label":"Admissions","selected":false,"children":[]},{"value":"12816","label":"AV","selected":false,"children":[]},{"value":"12817","label":"CAT","selected":false,"children":[]},{"value":"12818","label":"EMSA","selected":false,"children":[]},{"value":"12819","label":"FinAid","selected":false,"children":[]},{"value":"12820","label":"HR","selected":false,"children":[]},{"value":"12821","label":"OAI","selected":false,"children":[]},{"value":"12822","label":"Registrar","selected":false,"children":[]},{"value":"12823","label":"TAG","selected":false,"children":[]},{"value":"12824","label":"To department","selected":false,"children":[]},{"value":"12825","label":"Other","selected":false,"children":[]}]},{"value":"12774","label":"Software","selected":false,"children":[{"value":"12826","label":"Jamf/SCCM","selected":false,"children":[]},{"value":"12827","label":"Encryption","selected":false,"children":[]},{"value":"12828","label":"Installation","selected":false,"children":[]},{"value":"12829","label":"Licensing","selected":false,"children":[]},{"value":"12830","label":"Malware","selected":false,"children":[]},{"value":"12831","label":"OS Purchasing","selected":false,"children":[]},{"value":"12832","label":"Testing","selected":false,"children":[]},{"value":"12833","label":"Training","selected":false,"children":[]},{"value":"12834","label":"Troubleshooting","selected":false,"children":[]},{"value":"12835","label":"Other","selected":false,"children":[]}]},{"value":"12771","label":"Other","selected":false,"children":[{"value":"12794","label":"Data retention","selected":false,"children":[]},{"value":"12796","label":"Outage","selected":false,"children":[]},{"value":"12797","label":"Phishing","selected":false,"children":[]},{"value":"12798","label":"User support","selected":false,"children":[]},{"value":"12838","label":"Other","selected":false,"children":[]}]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_13596","fieldConfigId":"16556","label":"Your Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_14222","fieldConfigId":"17299","label":"Support Team","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"14327","label":"OAI","selected":false,"children":[{"value":"14560","label":"Course Design (CD)","selected":false,"children":[]},{"value":"14421","label":"Faculty Support (FAC)","selected":false,"children":[]},{"value":"14562","label":"OAI Leadership (OAIL)","selected":false,"children":[]},{"value":"15615","label":"Specialists (SPC)","selected":false,"children":[]},{"value":"14561","label":"Teaching, Learning, and Assessment (TLA)","selected":false,"children":[]}]},{"value":"14328","label":"OIT","selected":false,"children":[{"value":"14422","label":"Application Development (AppDev)","selected":false,"children":[]},{"value":"14329","label":"Academic Systems Administration (ASA)","selected":false,"children":[]},{"value":"14423","label":"AV Design (AVD)","selected":false,"children":[]},{"value":"14425","label":"AV Events (AVE)","selected":false,"children":[]},{"value":"14426","label":"Banner Action Technical (BAT)","selected":false,"children":[]},{"value":"14427","label":"Business Intelligence (BI)","selected":false,"children":[]},{"value":"14330","label":"Banner Integration Technical (BIT)","selected":false,"children":[]},{"value":"14428","label":"CIO Admin (CIO)","selected":false,"children":[]},{"value":"14429","label":"Customer Relations and Documents (CRDOC)","selected":false,"children":[]},{"value":"14431","label":"Digital Accessibility and Content (DAC)","selected":false,"children":[]},{"value":"14430","label":"Endpoint Engineering (EE)","selected":false,"children":[]},{"value":"14432","label":"Field Technology Services (FTS)","selected":false,"children":[]},{"value":"14433","label":"Help Desk Tier 1 (HD1)","selected":false,"children":[]},{"value":"14434","label":"Help Desk Tier 2 (HD2)","selected":false,"children":[]},{"value":"14435","label":"Identity and Access Management (IAM)","selected":false,"children":[]},{"value":"14436","label":"Infrastructure and Cloud Applications (ICAT)","selected":false,"children":[]},{"value":"14437","label":"Linux Applications Platform (LAP)","selected":false,"children":[]},{"value":"14438","label":"Networking (NET)","selected":false,"children":[]},{"value":"14439","label":"Project Management Office (PMO)","selected":false,"children":[]},{"value":"14440","label":"Printing and Public Technologies (PPT)","selected":false,"children":[]},{"value":"14442","label":"Security (SEC)","selected":false,"children":[]},{"value":"14443","label":"Site Development (SiteDev)","selected":false,"children":[]},{"value":"14464","label":"Service Management Operations (SMO)","selected":false,"children":[]},{"value":"14444","label":"Service Management Matrix Team (SMMT)","selected":false,"children":[]},{"value":"14445","label":"Telecom and Data Center (TDC)","selected":false,"children":[]},{"value":"14489","label":"Web Services (WS)","selected":false,"children":[]},{"value":"14448","label":"Windows Server and Storage (WST)","selected":false,"children":[]}]},{"value":"14335","label":"TAG","selected":false,"children":[{"value":"14449","label":"Auxiliaries (AUXS)","selected":false,"children":[]},{"value":"14450","label":"Criminology and Criminal Justice (CCJ)","selected":false,"children":[]},{"value":"14451","label":"CLAS IT (CLAS)","selected":false,"children":[]},{"value":"14452","label":"College of the Arts (COTA)","selected":false,"children":[]},{"value":"14453","label":"COE Tech Services (COE)","selected":false,"children":[]},{"value":"14454","label":"CUPA Support (CUPA)","selected":false,"children":[]},{"value":"16759","label":"Child Welfare Partnership (CWP)","selected":false,"children":[]},{"value":"14455","label":"EMSA IT (EMSA)","selected":false,"children":[]},{"value":"14456","label":"Financial Aid IT (FAIT)","selected":false,"children":[]},{"value":"14457","label":"Facilities and Property Management (FPM)","selected":false,"children":[]},{"value":"14458","label":"Graduate School Technical Support (Grad)","selected":false,"children":[]},{"value":"14459","label":"Library (LIB)","selected":false,"children":[]},{"value":"16993","label":"Regional Research Institute (RRI)","selected":false,"children":[]},{"value":"14460","label":"School of Business Tech Support (SB)","selected":false,"children":[]},{"value":"14461","label":"School of Social Work (SSW)","selected":false,"children":[]},{"value":"14462","label":"Transportation and Parking Services (TAPS)","selected":false,"children":[]},{"value":"14463","label":"University Housing and Residence Life (UHRL)","selected":false,"children":[]}]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_13611","fieldConfigId":"16571","label":"Your Odin Username","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_13563","fieldConfigId":"16523","label":"Type of Problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"12614","label":"Audio","selected":false,"children":[]},{"value":"12615","label":"Cable","selected":false,"children":[]},{"value":"12616","label":"Computer","selected":false,"children":[]},{"value":"12617","label":"Furniture","selected":false,"children":[]},{"value":"12618","label":"Monitor","selected":false,"children":[]},{"value":"12619","label":"Panel","selected":false,"children":[]},{"value":"12620","label":"Printing","selected":false,"children":[]},{"value":"12621","label":"Projector","selected":false,"children":[]},{"value":"12622","label":"Software","selected":false,"children":[]},{"value":"12623","label":"Other - please explain in \"Notes\"","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description of Problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_13487","fieldConfigId":"16447","label":"Building","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"12256","label":"Academic and Student Recreation Center [ASRC]","selected":false,"children":[]},{"value":"12259","label":"Art Building and Annex [AB]","selected":false,"children":[]},{"value":"12262","label":"Baker Downtown Center [BDC]","selected":false,"children":[]},{"value":"12265","label":"Blackstone Residence Hall [BLKS]","selected":false,"children":[]},{"value":"12268","label":"Branford Price Millar Library [ML]","selected":false,"children":[]},{"value":"12271","label":"Broadway Residence Hall [BDWY]","selected":false,"children":[]},{"value":"12274","label":"Campus and Grounds Trailer [CGT]","selected":false,"children":[]},{"value":"12277","label":"Campus Public Safety [CPS]","selected":false,"children":[]},{"value":"12280","label":"Corbett Building [COR]","selected":false,"children":[]},{"value":"12283","label":"Cramer Hall [CH]","selected":false,"children":[]},{"value":"12286","label":"Crown Plaza [CP]","selected":false,"children":[]},{"value":"12292","label":"East Hall [EH]","selected":false,"children":[]},{"value":"12295","label":"Engineering Building [EB]","selected":false,"children":[]},{"value":"12337","label":"Fariborz Maseeh Hall [FMH]","selected":false,"children":[]},{"value":"12298","label":"Fifth Avenue Cinema [CIN]","selected":false,"children":[]},{"value":"12301","label":"Fourth Avenue Building [FAB]","selected":false,"children":[]},{"value":"12304","label":"George C. Hoffmann Hall [HOFF]","selected":false,"children":[]},{"value":"12307","label":"Harder House [HAR]","selected":false,"children":[]},{"value":"12310","label":"Harrison Street Building [HSB]","selected":false,"children":[]},{"value":"12313","label":"Helen Gordon Child Development Center [HGCDC]","selected":false,"children":[]},{"value":"12316","label":"High Energy Magic Building [HEMB]","selected":false,"children":[]},{"value":"12319","label":"Joseph C. Blumel Residence Hall [BLU]","selected":false,"children":[]},{"value":"12322","label":"Karl Miller Center [KMC]","selected":false,"children":[]},{"value":"12325","label":"King Albert Residence Hall [KNGA]","selected":false,"children":[]},{"value":"12328","label":"Lincoln Hall [LH]","selected":false,"children":[]},{"value":"12331","label":"Montgomery Residence Hall [MONT]","selected":false,"children":[]},{"value":"12334","label":"Native American Student and Community Center [NASCC]","selected":false,"children":[]},{"value":"12340","label":"Ondine [OND]","selected":false,"children":[]},{"value":"12343","label":"Parking Structure One [PS1]","selected":false,"children":[]},{"value":"12346","label":"Parking Structure Three [PS3]","selected":false,"children":[]},{"value":"12349","label":"Parking Structure Two [PS2]","selected":false,"children":[]},{"value":"12352","label":"Parkmill [PKM]","selected":false,"children":[]},{"value":"12355","label":"Parkway Residence Hall [PKWY]","selected":false,"children":[]},{"value":"12358","label":"Pepco Building [PEP]","selected":false,"children":[]},{"value":"12361","label":"Peter W. Stott Center [PSC]","selected":false,"children":[]},{"value":"12364","label":"Ponderosa Pine Trailers [PP]","selected":false,"children":[]},{"value":"12367","label":"President's Residence [PRES]","selected":false,"children":[]},{"value":"12370","label":"Richard & Maurine Neuberger Center [RMNC]","selected":false,"children":[]},{"value":"12373","label":"Robertson Life Sciences Building [RLSB]","selected":false,"children":[]},{"value":"12376","label":"Saint Helens Residence Hall [STHL]","selected":false,"children":[]},{"value":"12379","label":"Science and Education Center [SEC]","selected":false,"children":[]},{"value":"12385","label":"Science Research and Teaching Center [SRTC]","selected":false,"children":[]},{"value":"12388","label":"Shattuck Hall and Annex [SH]","selected":false,"children":[]},{"value":"12391","label":"Simon Benson House [SBH]","selected":false,"children":[]},{"value":"12394","label":"Smith Memorial Student Union [SMSU]","selected":false,"children":[]},{"value":"12397","label":"Stephen Epler Residence Hall [SEH]","selected":false,"children":[]},{"value":"12400","label":"Stratford Residence Hall [STFR]","selected":false,"children":[]},{"value":"12403","label":"Taylor Hall [TH]","selected":false,"children":[]},{"value":"12406","label":"The Environmental Center [TEC]","selected":false,"children":[]},{"value":"12409","label":"University Center Building [UCB]","selected":false,"children":[]},{"value":"12412","label":"University Honors [UH]","selected":false,"children":[]},{"value":"12415","label":"University Place [UP]","selected":false,"children":[]},{"value":"12418","label":"University Pointe [PNT]","selected":false,"children":[]},{"value":"12421","label":"University Services Building [USB]","selected":false,"children":[]},{"value":"12427","label":"Urban Center Building [URBN]","selected":false,"children":[]},{"value":"13737","label":"Vanport Building [VB]","selected":false,"children":[]},{"value":"15653","label":"Vernier Science Center [VSC]","selected":false,"children":[]},{"value":"12430","label":"West Heating Plant [WHP]","selected":false,"children":[]},{"value":"12436","label":"Willow Creek Center [WCC]","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_13657","fieldConfigId":"16617","label":"Room","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_13574","fieldConfigId":"16534","label":"Type of Room","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"12630","label":"Lab","selected":false,"children":[]},{"value":"12631","label":"Classroom","selected":false,"children":[]},{"value":"12887","label":"Conference room","selected":false,"children":[]},{"value":"12632","label":"Other - please explain in \"Notes\"","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_13605","fieldConfigId":"16565","label":"Notes","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1014/create/1359","requestValidateBaseUrl":"/servicedesk/customer/portal/1014/validate/1359","calendarParams":{"firstDay":0,"date":"2025-05-21T08:05:18-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b763209-d91e-381f-8264-cc7fcae7d4c4","appLinkName":"","appLinkUrl":"","spaceKey":"SKB","spaceName":"Public Support Desk Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PSU","serviceDeskId":1014,"kbLinkDomainURLs":["https://portlandstate.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWQ4YTkwNi0xYmRiLTQyMjktYTM2OC05ODRhMjllZWM1OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE5NDMzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc4NDExMTgsIm5iZiI6MTc0NzgzOTkxOH0.1IWVyd5vn1sM0cfm-9LtyfTahz0BRSSm5ECkOO0_l7o","targetCollection":"upload-project-19433","endpointUrl":"https://api.media.atlassian.com","clientId":"71d8a906-1bdb-4229-a368-984a29eec596","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}