{"xsrfToken":"B7NU-GM6P-HAV0-JNV7_b9718d4e30d201eea114f1d61dc694d1156199e4_lout","branding":{"id":"2","key":"itsd","name":"IT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f44e12e0-62fd-46d6-b25a-9e35d04bf911/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWQ4YTkwNi0xYmRiLTQyMjktYTM2OC05ODRhMjllZWM1OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY0NGUxMmUwLTYyZmQtNDZkNi1iMjVhLTllMzVkMDRiZjkxMSI6WyJyZWFkIl19LCJleHAiOjE2NTY4OTU1MDUsIm5iZiI6MTY1Njg5NDkwNX0.ETcAJ1dKPHVU6rMzoaywPU06dQ6DpI7iigfZMbuJETs&client=71d8a906-1bdb-4229-a368-984a29eec596&mode=fit","logoId":"f44e12e0-62fd-46d6-b25a-9e35d04bf911","isLogoAvailable":true,"helpCenterTitle":"Welcome to the PSU Help Center","sharedPortalName":"PSU Help Center","userInitialAnnouncementMessageWiki":"<p>Looking for Helpdesk support? <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/892109039\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn how you can contact the OIT Helpdesk.</a> Looking for your existing support requests? <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/602570817\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn how to set up an account.</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the PSU Help Center","sharedPortalName":"PSU Help Center","announcementMessage":"Looking for Helpdesk support? 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Submit your request as early as possible to allow time for review, prioritization, and capacity planning.</p>","callToAction":"IT project consultation","introHtml":"<p>Request to start a project with OIT.</p>","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[18],"key":""},{"id":"54","name":"Register a device to Wi-Fi","descriptionHtml":"","callToAction":"Register a device to Wi-Fi","introHtml":"<p>Defunct.</p>","icon":15108,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15108","groups":[],"key":""},{"id":"194","name":"Application Administration","descriptionHtml":"","callToAction":"Application Administration","introHtml":"<p>Defunct</p>","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[],"key":""},{"id":"152","name":"Move phone number to Google 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software","introHtml":"<p>Request to add specific software to a computer lab or classroom.</p>","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[16],"key":""},{"id":"63","name":"Phone or voicemail change","descriptionHtml":"","callToAction":"Phone or voicemail change","introHtml":"<p>Request voicemail by email, or send voicemail to a PSU email address.</p>","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15100","groups":[16],"key":""},{"id":"76","name":"Event AV","descriptionHtml":"","callToAction":"Event AV","introHtml":"<p>Request audio visual support at a campus event.</p>","icon":15114,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15114","groups":[18],"key":""},{"id":"64","name":"Print queue","descriptionHtml":"","callToAction":"Print queue","introHtml":"<p>Request to add, remove, or change a print queue.</p>","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[16],"key":""},{"id":"74","name":"IT security consultation","descriptionHtml":"","callToAction":"IT security consultation","introHtml":"<p>Request an IT security plan, pen test, pre-contract review, or help from the OIT Security team.</p>","icon":15140,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15140","groups":[18],"key":""},{"id":"72","name":"Email alias","descriptionHtml":"","callToAction":"Email alias","introHtml":"<p>Request to add, remove, or change an alias to your pdx.edu email account.</p>","icon":15128,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15128","groups":[17],"key":""},{"id":"62","name":"Phone or voicemail problem","descriptionHtml":"","callToAction":"Phone or voicemail problem","introHtml":"<p>Report a problem with a phone or voicemail.</p>","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15105","groups":[16],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from team email.</p>","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[],"key":""},{"id":"136","name":"help@pdx.edu","descriptionHtml":"","callToAction":"help@pdx.edu","introHtml":"<p>Request receive from primary support channel.</p>","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[],"key":""},{"id":"58","name":"TAG membership","descriptionHtml":"","callToAction":"TAG membership","introHtml":"<p>Request membership in the Technology Administrators Group (TAG).</p>","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[15],"key":""},{"id":"57","name":"Department directory listing update","descriptionHtml":"","callToAction":"Department directory listing update","introHtml":"<p>Request a change to a department's directory listing.</p>","icon":15119,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15119","groups":[15],"key":""},{"id":"53","name":"Guest computer account","descriptionHtml":"","callToAction":"Guest computer account","introHtml":"<p>Request guest accounts for classes or events at PSU that require the use of University-owned lab or classroom computers.</p>","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[15],"key":""},{"id":"81","name":"Website hosting","descriptionHtml":"","callToAction":"Website hosting","introHtml":"<p>Request OIT web hosting, or to add, remove, or change access to an OIT-hosted website.</p>","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[19],"key":""},{"id":"24","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know that something isn't working correctly.</p>","icon":15142,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15142","groups":[3],"key":""},{"id":"52","name":"Shared email or service account","descriptionHtml":"","callToAction":"Shared email or service account","introHtml":"<p>Request to add, remove, or change a service account.</p>","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[17,15],"key":""},{"id":"55","name":"I drive access","descriptionHtml":"","callToAction":"I drive access","introHtml":"<p>Request to add, remove, or change access to an I drive.</p>","icon":15144,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15144","groups":[15,19],"key":""},{"id":"56","name":"Department application access","descriptionHtml":"","callToAction":"Department application access","introHtml":"<p>Request access to department applications.</p>","icon":15138,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15138","groups":[15,20],"key":""},{"id":"65","name":"Print refund","descriptionHtml":"","callToAction":"Print refund","introHtml":"<p>Request a refund of print credits.</p>","icon":15118,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15118","groups":[16],"key":""},{"id":"71","name":"Google Group","descriptionHtml":"","callToAction":"Google Group","introHtml":"<p>Request to add, remove, or change a Google Group.</p>","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[17],"key":""},{"id":"162","name":"Qualtrics support","descriptionHtml":"","callToAction":"Qualtrics support","introHtml":"","icon":15655,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15655","groups":[20],"key":""},{"id":"68","name":"Location calendar","descriptionHtml":"","callToAction":"Location calendar","introHtml":"<p>Request to add, remove, or change a location calendar.</p>","icon":15120,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15120","groups":[17],"key":""},{"id":"67","name":"Resource calendar","descriptionHtml":"","callToAction":"Resource calendar","introHtml":"<p>Request to add, remove, or change a resource calendar.</p>","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[17],"key":""},{"id":"79","name":"Data delivery","descriptionHtml":"","callToAction":"Data delivery","introHtml":"<p>To be used only by authorized PSU Staff.</p>","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15115","groups":[18],"key":""},{"id":"78","name":"AV design and installation","descriptionHtml":"","callToAction":"AV design and installation","introHtml":"<p>Request new AV equipment design and installation.</p>","icon":15119,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15119","groups":[18],"key":""},{"id":"82","name":"Research share","descriptionHtml":"","callToAction":"Research share","introHtml":"<p>Request to add, remove, or change a research share.</p>","icon":15137,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15137","groups":[19],"key":""},{"id":"80","name":"File restore","descriptionHtml":"","callToAction":"File restore","introHtml":"<p>Request to restore a file from backup.</p>","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[19],"key":""},{"id":"85","name":"DataMASTER support","descriptionHtml":"","callToAction":"DataMASTER support","introHtml":"<p>Request help with PSU's central report building software.</p>","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15121","groups":[20],"key":""},{"id":"83","name":"Department system support","descriptionHtml":"","callToAction":"Department system support","introHtml":"<p>Request help with department applications and hardware.</p>","icon":15124,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15124","groups":[20],"key":""},{"id":"77","name":"Custom web application development","descriptionHtml":"","callToAction":"Custom web application development","introHtml":"<p>Defunct.</p>","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15113","groups":[],"key":""},{"id":"61","name":"Non-standard hardware purchase","descriptionHtml":"","callToAction":"Non-standard hardware purchase","introHtml":"<p>Request a quote for hardware that is not available on ePSU Marketplace.</p>","icon":15117,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15117","groups":[16],"key":""},{"id":"70","name":"Google Team Drive","descriptionHtml":"","callToAction":"Google Team Drive","introHtml":"<p>Defunct.</p>","icon":15112,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15112","groups":[],"key":""},{"id":"86","name":"OIT CRM support","descriptionHtml":"","callToAction":"OIT CRM support","introHtml":"<p>Request help with PSU's customer relationship management (CRM) software.</p>","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[20],"key":""},{"id":"158","name":"License Server Management","descriptionHtml":"","callToAction":"License Server Management","introHtml":"<p>Request to have a license management OIT.</p>","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15104","groups":[20],"key":""},{"id":"87","name":"OnBase support","descriptionHtml":"","callToAction":"OnBase support","introHtml":"<p>Request help with PSU's enterprise content management (ECM) software.</p>","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15100","groups":[20],"key":""},{"id":"66","name":"Room technology problem","descriptionHtml":"","callToAction":"Room technology problem","introHtml":"<p>Report a problem with equipment or AV technology in a computer lab, classroom, or conference room.</p>","icon":15123,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15123","groups":[16],"key":""},{"id":"151","name":"Digital accessibility support","descriptionHtml":"","callToAction":"Digital accessibility support","introHtml":"<p>Request assistance related to the accessibility of IT systems.</p>","icon":15121,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15121","groups":[18],"key":""},{"id":"159","name":"iOS management license request","descriptionHtml":"","callToAction":"iOS management license request","introHtml":"<p>Request Jamf PRO management license(s) for iOS devices.</p>","icon":15105,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15105","groups":[16],"key":""},{"id":"140","name":"Software install","descriptionHtml":"","callToAction":"Software install","introHtml":"<p>Request software to be installed on desktop or laptop.</p>","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15104","groups":[16],"key":""},{"id":"155","name":"Hardware support","descriptionHtml":"","callToAction":"Hardware support","introHtml":"<p>Get help with a computer or other hardware.</p>","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[3,16],"key":""},{"id":"148","name":"Research computing accounts and access","descriptionHtml":"","callToAction":"Research computing accounts and access","introHtml":"<p>Request access to Research Computing general Linux servers, HPC clusters, research Windows Remote Desktop Services cluster, and data transfer nodes.</p>","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15113","groups":[19],"key":""},{"id":"154","name":"Computer replacement","descriptionHtml":"","callToAction":"Computer replacement","introHtml":"<p>Request a replacement computer.</p>","icon":15141,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15141","groups":[16],"key":""},{"id":"160","name":"Adobe Sign support","descriptionHtml":"<p>If your department is enrolled in the PSU Adobe Sign service, you can use this form to submit technical troubleshooting questions.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">To learn how to enroll, refer to <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/1603601615\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Enroll in and manage Adobe Sign for PSU Departments</a>.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">For account management support (adding, modifying, and removing users, groups, and index codes), contact your <a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/2/article/44713680\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Telecom Coordinator</a>.</p>","callToAction":"Adobe Sign support","introHtml":"<p>Request assistance with Adobe Sign.</p>","icon":15115,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15115","groups":[20],"key":""},{"id":"157","name":"AV classroom support","descriptionHtml":"","callToAction":"AV classroom support","introHtml":"<p>Request help with AV systems, including 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