Page Comparison

(800 Numbers, Expanded Conference Calling)

Michele exports service rebilling report/invoice and emails help-billing →

1. Create one service order for all charges

   1. Owner - Department: 610300: TEL Telecommunications

   2. Requestor: Webber, Michele

   3. Description like

      1. Ticket# ITSD-86303 AT&T Toll Free Usage Rebilling, Banner I10755594, August 2021

      2. Ticket# ITSD-87303 Arkadin Conference Call Rebilling, Invoice 2108178103, Banner I1075908, August 2021

2. Create charge for each line/usage in report, with charge override for actual amount, GLA override for index code, Customer-friendly description

   1. 800 Numbers: charge code TOLLFR-USAGE, one charge for each 800 number, Description like Toll-free billing for July 2021 on line 800-879-5088

   2. Expanded Conference Calling: charge code CONF, calls are grouped by moderator PIN code [mapping to index codes], one charge for each call, Description like Conference call charges for host UC Attorneys 6/4/2021

3. Save, Verify total charge amount, Complete, Finalize service order.

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