PCR-360 is the web application used by OIT to bill campus and external customers for service. This tutorial was written for teams who handle their own billing in PCR-360, to introduce you to the basic mechanics of entering service orders to trigger one-time or recurring billing for services provided by your team.
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SD Type: Service Order (should auto-populate)
Source: Web (should auto-populate)
Service Rep: this is you! (should auto-populate)
Description: something to identify this one-time charge or recurring service fee to the service that was provided, for instance:
Jira ticket #
Team-internal quote/project/billing code that your customer will recognize
Identifying details, dates, etc.
Requestor: who requested this?
Owner - Department: Enter the index code you want to bill
If PCR doesn’t recognize the index code and populate the Owner - Department field, contact Indy
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Head to the PCR Customer Center: https://pcr360.tel.pdx.edu/cc (This is the interface used by Technology Coordinators to view their department’s bill.)
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