PCR-360 is the web application used by OIT to bill campus and external customers for service. This tutorial was written for teams who handle their own billing in PCR-360, to introduce you to the basic mechanics of entering service orders to trigger one-time or recurring billing for services provided by your team.
Introduction to PCR-360 and OIT billing
PCR-360 is developed by PCR, administered by the ICAT team, using virtual servers managed by the LAP team
The SMO team manages billing for OIT: if you need help, feel free to ask Brent Emerson or call 5-INDY (Indy Johnson)
OIT billing periods end on the 20th of every month (21st of last month - 20th of this month)
The SMO team generates a bill in PCR-360 around the ~22nd-24th of the month
The PCR-360 bill is imported into Banner overnight
Banner JVs post on the ~23rd-31st of the month
Create a service order
You use a service order to add charges that should be billed to a particular customer. (Create a new service order for each index code you want to bill charges to.)
First head to https://pcr360.tel.pdx.edu/ and log in via SSO.
Navigate to Main (blue) tab > Service Desk > Service Orders:
 |  |  |
To create a new service order, click the green + Add button (green):
This brings up the Add New Service Order dialog:
Add New Service Order
Enter your service details:
SD Type: Service Order (should auto-populate)
Source: Web (should auto-populate)
Service Rep: this is you! (should auto-populate)
Description: something to identify this one-time charge or recurring service fee to the service that was provided, for instance:
Jira ticket #
Team-internal quote/project/billing code that your customer will recognize
Identifying details, dates, etc.
Owner - Department: Enter the index code you want to bill
If PCR doesn’t recognize the index code and populate the Owner - Department field, contact Indy
GLA (General Ledger Account) tab
Switch to the GLA tab, and verify the index code you entered appears in the main box with 100% allocation.
Copy and paste the populated GLA into Default Action Expense GLA box:
Charges tab
Switch to the Charges tab and click the + Add button (green) to add a Charge
Add New Service Desk Charges
Charge Action: Start
Charge Catalog: Select the type of charge, likely to be one of these:
AVEVENT - AV Event Services (Nonrecurring)
AVD-LABOR - AV Design Staff Time (Nonrecurring)
AVD-MATERIALS - AV Design Materials (Nonrecurring)
Charge Amount:
should show per unit rate for hourly or other quantified services: set the Quantity to the number of units you want to bill for; Total should auto-calculate $$ you want to bill
will default to $0.00 for non-quantified services; enter actual charge amount in Charge Override Amount box
Save New
(Repeat to add all charges related to this project/event/service instance.)
Finalize Service Order
Change Status: Pending → Complete (Save)
Change Status: Complete → Finalize (Save)
Enter billing date: Today, or the date service was rendered, but always some date within the current billing period (21st-20th of each month)
You may copy the service order number and paste it into a Jira ticket or record it elsewhere.
You’re done!
Search for a service order
Navigate to Main (blue) tab > Service Desk > Service Orders
Enter service order number into Search or Filter the Grid Data field
View a customer bill
Head to the PCR Customer Center: https://pcr360.tel.pdx.edu/cc (This is the interface used by Technology Coordinators to view their department’s bill.)
Navigate to Billing > View bill
Enter the index code whose bill you want to view into the Charge Account field.